Black Creek Builders Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2009 and March 2010. Customer last names have been initialized for privacy.

“He's knowledgeable.”
–Allan R.
“The quality of their work.”
–Ann K.
“They fixed a leaky pipe very quickly.”
–Anna J.
“Everything they did was absolutely, extraordinarily good. They knew what they were doing, they cleaned up, and they didn't do things that they couldn't do. Those guys were terrific. We had paint and plaster in the living room that was falling off. No one could figure out what was causing it. They brought a guy to fix it and he worked like a surgeon. He was extraordinary. He patched whatever he did so well that now there's no rush to have any painting done. We also had some electrical things done and some heavy digging work. Whatever they did, they did well.”
–Anne T.
“I liked that he showed up on time. He did good quality work and the price was fine.”
–Ashley S.
“He's very responsive, responsible, and trustworthy. He does good work.”
–Beth G.
“He's terrific. He did excellent work. He was very responsible, personable, and knowledgeable.”
–Bob W.
“They were fast. Their work was very organized and neat. They came on very short notice. I had a relatively small job, but they came in and treated it like it was a big one, which I appreciated.”
–Che D.
“I'm very satisfied with him. He's very conscientious, smart, and punctual. He thinks outside the box. He deserves the highest rating possible.”
–Christine S.
“He was very professional and he knew his work. He was extremely adept at irrigation.”
–Denise C.
“He's very intelligent. He has a good grasp of the latest materials that are available. He also has some very good suggestions. He's patient and he explains things very clearly. He's here on time and he shows up every time, as scheduled. He's reliable. He has a charming personality and he's very easy to work with. His price is very reasonable and you get more than your dollars' worth. He always works hard and there's no dilly-dallying. He comes prepared. He has always been very professional. He came as a recommendation. I would also recommend him to others. I'm not easily pleased, but he has earned it.”
–Frank S.
“He was professional and timely. He did what he said he was going to do. He did a good job and I would use him again.”
–Hana L.
“He was very thorough and easy to work with. He did a great job.”
–Heather F.
“He put in a sprinkler system and has maintained it for me. He was courteous. He thought of different solutions to problems. He did a fine job.”
–Ina C.
“I've used him for two different jobs. My daughter has used him as well. I have never hired anyone who was so good overall. He is also really nice, responsible, and on time. His price is good too.”
–Jane H.
“He was responsive and his workers were good. It was a small job and he arranged to have it done in between his larger jobs nearby. The work was very good. I would definitely recommend him.”
–Jayne O.
“He was great. He was very responsive and he worked within our budget. He helped us design the system and he was here to implement it. He gave us a lot of information and recommendations. He kept coming out until it was accurately done.”
–Jeff R.
“He knew what he was doing and how to carry it out. It turned out very well. He did a great job.”
–Jim K.
“He made everything clear and he helped me figure out whatever wasn't clear at any time.”
–John L.
“He was prompt, fair, and nice.”
–Julie A.
“Quality of work, great personality, honest, and he's easy to work with. He's just an all around good apple. I am very satisfied.”
–Kendall
“He shows up, he knows what he's doing, and he doesn't overcharge. He's a great guy.”
–Laura D.
“He's the only one who has ever successfully solved my irrigation problem. He shows up on time and he pays attention to what I want.”
–Linda B.
“Paul has been my lifesaver. He tweaked my drip, so to speak. I have a relatively new sprinkler system and the night before last, I heard the sprinklers turn on. They stayed on for about twenty minutes before I realized that it wasn't my neighbor's sprinkler, it was mine. It was very late, so I turned the water off and called Paul the next morning. He came right out. He is going to replace all of the plastic with brass, which means I will never have to worry about this again. Travis just pulled off the dry rot around my kitchen windows and my sliding door, work that was done in 2002. The job wasn't done correctly in 2002. So, Travis is fixing that part and Paul is fixing the drip. I wish I had known about them in 2002. Paul was recommended to me and I am so thrilled with them both. They're a godsend. They're reasonable. I've recommend them to a couple of people. Anyone who needs work done should hire them.”
–Liz M.
“He's great. He's intelligent and easy to reach. He fixes problems. He did everything that I wanted him to do.”
–Lynn H.
“He does good work. He's on time and reasonable. The people who work for him are also very skilled.”
–Marina W.
“I thought he was really good. He was a nice guy and he didn't try to sell me a bunch a stuff that I didn't need. He was actually interested in trying to make what I had work. He didn't try to sell me a new watering system. He kept it within my limited budget and he told me that if I was interested in accomplishing more, here's what it would be. We just completed the second phase. It cost a little more, but I trusted him. It was worth it.”
–Martha S.
“He's very professional. He knows his business, which is irrigation. He always does a good and competent job. I like him and I feel comfortable with him. I would definitely use him again.”
–Mary W.
“He's a really good listener and communicator. He does good work. He seems to directly supervise the work or he installs it himself.”
–Michael M.
“He was wonderful, prompt, and cooperative. He let the client lead. I thought he was very agreeable and he made sure everything was perfect. I would recommend him highly.”
–Nancy D.
“He fixed my irrigation timer. He was very responsive and really helpful explaining how to use the irrigation timer. He gave me good information on which product to select. He came out on short notice and he was timely. Sometime later, I lost the instructions, so he came back and wrote the out for me and made sure I understood them.”
–Pam F.
“I was referred to him by a friend. Everything was just perfect. He was very kind and considerate. He worked with me to allow my young high school students to dig the ditches. He was very cooperative.”
–Peggy H.
“He gave me different options on how to make the project work. He was interested in understanding the purpose of the project, so he could help us. He wanted to know my level of knowledge, so he could best advise me.”
–Perry H.
“He seemed knowledgeable. He did a good job.”
–Richard L.
“He was honest and very thorough with his explanations. The job was done relatively quickly. I was very satisfied. I would recommend him.”
–Ron E.
“I've used him several times. He does a good job. He's personable and reasonable.”
–Tim C.
“He was very good. He paid great attention to detail and the system worked very well. It was a nice relationship. I would recommend him. I'm an architect. I deal with contractors all the time. For me to recommend someone, they have to be very good and he is.”
–Walter B.
“He was easy to work with. I've worked with a lot of contractors and he was good. He was on time, he cleaned up after himself, and he was fair with his billing. He's skilled at what he does.”
–Charles G.
“He is very quick and efficient. His prices are fair and he's worth his price.”
–Judy W.
“He's not afraid of getting dirty. He can handle whatever problems are involved. He handled the plumbing issues.”
–Kaj K.
“He was very analytical, had good judgment, and was extremely reliable. The quality of his work was excellent.”
–Stephen B.
“He was punctual and reliable. When we set up the appointment for him to write up an estimate, he was running late because of traffic. He called ahead to let us know that he would be about ten minutes late, which we appreciated. Also, he started on the exact date and arrived before 8:00 A.M.”
–Sunny Y.
“Not a lot of people do irrigation good enough. Then there are people like Paul, who are specialists. He can handle anything that comes up and is knowledgeable about all of the technical intricacies and special situations. His final product is excellent. He does what he says he's going to do.”
–G.G.L.
“Knowledgeable, reliable, and cost effective, I would not hesitate to use him again.”
–M.I.E.C.
“He was prompt, thorough, and knowledgeable. The job went very well.”
–Allen P.
“His work is high quality. He's on time and he gives good service.”
–Barbara R.
“He's very good at recognizing the problem and taking care of it. He's prompt, reliable, easy to deal with, and easy to talk to.”
–Betsy M.
“He came on time. He did what he said he was going to do for the price he said he would do it. It has worked fine ever since. I also liked Paul's personality.”
–Brent T.
“I liked his customer service, his thoroughness, and the way he developed his plan for us.”
–Bruce O.
“I'm an arborist. He did an irrigation system for me. He was technically very good. He was very smart and easy to communicate with. I trusted him. I have recommended him to other clients.”
–Chris B.
“He's very punctual, his rates are reasonable, and he's personable.”
–David R.
“He was very personable, prompt, and courteous. He worked quickly. He was able to figure out my irrigation system and put together a solid proposal for me.”
–Emily E.
“He's very good. I really liked his work.”
–Gale K.
“He did a good job and he was friendly.”
–George N.
“He seemed to know what he was doing and he had the equipment to do it. He did what I asked him to do and he did it properly.”
–Geraldine R.
“He's very easy to work with. He listens. He knows his products and what he has to offer. He is punctual. I think he has a very positive personality. We've used him many times and have recommended him to friends.”
–Harlan S.
“It was easy. Travis was prompt and he did what he said he would do.”
–Jason H.
“He came when he said he would and he did what he said he would do. He did it efficiently and quietly. He did what needed to be done.”
–Jean B.
“He was very thorough and friendly. I thought he was great.”
–Kathleen C.
“I liked his people. I liked the quality of the communication with Paul and all of his people. He was very timely and responsible. His rates were reasonable.”
–Lyn M.
“He did a vey good job. He was very knowledgeable. He looked at creative ways of making the water system work. He knew what I needed to have accomplished and he did it. He was very responsive.”
–Melissa K.
“He came out quickly to do the repair job and he was very easy to work with. He solved the problem. He was a nice guy.”
–Michelle H.
“The work was fine. There were no problems.”
–Nancy N.
“He was a nice guy. He did the job we needed. In fact, we are going to call him again very soon.”
–Nicole D.
“He was able to squeeze us in. He was very effective and he did the job in a timely manner.”
–Rick B.
“I liked his personal service. He listened well and he followed through.”
–Rick L.
“His personal interest in figuring out exactly what I wanted.”
–Robert K.
“He did the job and it was done very well.”
–Roy H.
“He was very friendly. He knew what he was talking about and he was consistent with scheduling.”
–Sarah L.
“He was very easy to talk to. He followed up on his promises to come back and do some additional work. He charged what he said he would. He was very competent and he understood our sprinkler system.”
–Susan W.
“He's a great communicator. He's very thorough in his description of the work he's going to do and why it's going to be done that particular way. I think he's doing a great job.”
–Jeremy L.
“He was a good communicator, very straightforward, and he did really nice work.”
–Mary J.
“His attention to detail.”
–Oey
“He was available quickly and he followed through. He presented himself very well.”
–R.P.
“He's incredibly friendly, easy to work with, helpful, and very skilled at the work that he does.”
–Annie S.
“He's a good guy. He did irrigation work for us. He followed up on something that was an issue for us, but wasn't his fault. He made a really good effort to get back to me about it and he took care of it. It wasn't his fault, but he took care of it for me. Also, he was careful not to put the irrigation too close to the house, which I appreciated. He was looking out for us. He knew that the place I first wanted to put it was too close to the house.”
–Belinda L.
“He got right to business. He didn't mess around and he seemed to know his business. He had answers to various problems that I didn't have answers to.”
–Bernard T.
“I was very satisfied. He was very pleasant and knowledgeable.”
–Donna W.
“He's very nice and reliable.”
–Ella H.
“He explained what he was doing.”
–Judith A.
“He did a really fine job and he cleaned up really well. He had a really good finisher.”
–Liza H.
“He had to do some troubleshooting to find out why the sprinkler wasn't working. He was able to do it fairly quickly.”
–Michael G.
“He's an expert at irrigation systems and the more advanced systems that can be used to conserve water and address environmental issues.”
–Nancy C.
“I would definitely use him again. He was very generous with his time and he listened very well. When something was not quite right, he didn't try to disguise it, he just dealt with it. He had put the new watering system sensor on a gate. When the door slammed, it fell over. He came back and secured it very tightly for no charge. He also did something extra for us and didn't charge us for it. He was so enthusiastic about his work. One time, when I called him, he was out of town in Seattle. He got my message and he called me back right away. From Seattle, he gave me directions on how to solve my problem. Some time later, he called me to follow up and see how things were going. I would definitely refer him to other people.”
–Vince M.
“My old house had fire damage involving a very old and faulty heater. Travis did what I hired him to do and he was conscientious about it.”
–Burk Z.
“He was very flexible and he did a good job.”
–Sal B.
“He's easy to contact, pleasant, and he knows what he's doing.”
–Barbara M.
“He was knowledgeable and patient when answering all of my questions. He appeared to be an honest man.”
–Carol N.
“He knows drip irrigation. He's friendly and he comes to check on things.”
–Patricia T.
“The job was done quickly. It has worked ever since.”
–Ed T.
“He was prompt in responding and he was personable. He showed me how to operate the different sprinkler systems that we had.”
–Lynette K.
“He knows what he's doing. He has done two jobs for me. Most recently, he inspected the sprinklers.”
–Nelson B.