Biquor & Biquor of Beverly Hills Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between December 2007 and March 2010. Customer last names have been initialized for privacy.

“They are going through a remodel right now. Their shop is nicely done. I have been going to salons for thirty-five years now, and their atmosphere is not uptight or snooty. They are like family. If you switch hairstylists, they make it easy and convenient for you. It's not tense to switch artists amongst them.”
–Anne C.
“My mother has gone there for years. She loves her hairstylist. Everyone at the salon is friendly. They all know her by name. My mom likes the personal service.”
–Betty J.
“They are friendly, professional, and very kind. I like how they are expanding their services. I am happy with the quality of their service.”
–Charlotte W.
“I liked the one-on-one time they spent asking questions and listening.”
–Darlene F.
“I liked the quality of the service and the people. I liked that they have continuing education classes and how they acted in the salon. I liked their expertise.”
–Debi T.
“I liked my hair color. They offered me a custom color.”
–Donna H.
“They are very thorough, and they use quality products.”
–Kathy R.
“They were very friendly, cordial, and they made me feel like a human being.”
–Linda F.
“I liked the convenience of being able to stop by after work or on a Sunday. I also liked my stylist. I thought she cut my hair really well. She was very pleasant.”
–Pamela R.
“Melissa is friendly and professional. She does exactly what I want. I never leave feeling like she didn't listen to me. Every time I leave the salon, my hair is done exactly as I like it. Overall, I adore everything about them.”
–Valerie S.
“I like their personal service. They cater to their customers.”
–Bettie H.
“I like the ladies who work there. They are always very friendly and upbeat. I like the upbeat atmosphere.”
–Cynthia G.
“The haircut itself and their overall attitude.”
–Derrick S.
“I thought the hairstylists were very talented. They knew what they were doing.”
–Gabrielle V.
“I still use their shampoo. Whenever I need more shampoo, I buy it there.”
–Helene C.
“I like the people there.”
–Janelle W.
“I liked their professionalism and the atmosphere.”
–Marisa O.
“They are warm, friendly, and professional. They go out of their way to meet my needs. They are good.”
–Michelle M.
“They are very professional. The girl I go to knows what she is doing. She knows what to do with my hair.”
–Paula R.
“I like the talent of the people that work there. I like their hairstyles, and they are just amazing with color. The people are personable. They call me back when I leave a message, and it is a well-run shop.”
–Sherry B.
“I liked the actual hairstylist.”
–Alison R.
“They were friendly.”
–Scott H.
“I liked the experience of the person who did my hair.”
–Diane R.
“I like their products. They have high quality products that work well with my hair.”
–Jennifer B.
“They seemed to be updated on current practices.”
–Susan K.
“Everyone was really friendly. The person who helped me really listened to what I wanted.”
–Andrea O.
“I liked the woman who cut my hair.”
–Ann H.
“My hairdresser gave me an excellent cut. She was very nice, and the price was good. Everyone was very nice.”
–Camille W.
“It is a very friendly environment, and I feel very comfortable there.”
–Delia C.
“They cut her hair properly. They did what we wanted them to do.”
–Elise D.
“I like the way they do my hair. I also like that it is small and not too big. They are friendly. Overall, it's a nice place.”
–James S.
“I like my stylist, Adelina. She is very nice and helpful. She is wonderful.”
–Jenna V.
“The service and the time they take to do the cut, they always take their time.”
–Jessica G.
“I like the attention to detail and the professionalism of the whole group.”
–Judy F.
“Their customer service, as they are friendly and helpful.”
–Laurie M.
“They are professional, pleasant, and everyone works as a team.”
–Lynn R.
“They are very courteous, and they go out of their way to make sure you are comfortable. They offer you coffee and water. I never have to wait long. I went in there with long hair, but I wanted a short cut. My stylist took it one step at a time, until she got it just perfect.”
–Mari P.
“They were really nice people. The lady who cut my hair was really good. She listened to what I wanted, and she was very professional. She spent a lot of time with me. I loved the atmosphere and their professionalism. I felt taken care of.”
–Nancy R.
“My hair requires a really good haircut, and I get one when I go there.”
–Patty V.
“Her professionalism and her ability, as she was very knowledgeable and knew what she was doing.”
–Rosie G.
“I felt very warm and welcomed when I called them for the first time. I just loved it there.”
–Theresa P.
“Their ability to understand what is needed.”
–Amy Q.
“I liked the service and the extensions that I got.”
–Julie G.
“The stylists.”
–Lauren P.
“The quality.”
–Dan V.
“I would say their hair cutting ability.”
–Robert S.
“They are very friendly.”
–Robin M.
“They are friendly and do a very good job.”
–Lela A.
“They are able to fit me in for appointments on short notice.”
–Megan A.
“Carley is very friendly and accommodating.”
–Rebeca A.
“They give me a lot of attention and answer haircut or color questions.”
–Anabel A.
“They were very professional and friendly.”
–Marty A.
“They are the only place I go to. I think they are the best.”
–June A.
“I like the way Erin does my hair. She does an excellent job.”
–Terry A.
“Rod is great.”
–Patricia A.
“Quality work, and their customer service is very good.”
–Sherri A.
“They are good at what they do.”
–Julie A.
“I liked my particular stylist. She seemed very professional.”
–Joyce A.
“The location, and they are nice.”
–Rita A.
“Their professionalism, they guarantee their work. I have been using their services for about 11 years now, and I am happy with them.”
–Jennifer B.
“Their friendliness and service is great. They listen. When you walk in, everyone greets you with smiles and warm wishes. I enjoy going there and have been using them for quite awhile now.”
–Leonie B.
“They have very friendly customer service.”
–Geoffrey B.
“They are very friendly. They call to remind you of your appointments, and they are just great all the way around. I like everything that they do.”
–Lynn B.
“I have difficult hair, but they are able to work with it very well.”
–Danielle B.
“The person that I go to knows exactly what I want and is very professional.”
–Denise B.
“Their knowledge and how friendly everybody is.”
–Jeanette B.
“The quality of their work and how they handle their clients.”
–Bonnie B.
“They were nice.”
–Laima B.
“It was wonderful. They served me wine when they did my hair.”
–Danielle C.
“When you go in, they offer you something to drink, and they are very friendly.”
–Patsy C.
“They always meet my needs and listen to me. They have kind of a family atmosphere even though it 's a salon.”
–Patrick C.
“I thought it was fantastic. Rod is great. He gives me a wonderful hair cut. Everyone is also friendly and nice.”
–Rena C.
“Their talent, knowledge, service, positive attitudes, cleanliness, and they are just great. I like that they call me to remind me that I have an appointment. I appreciate the support staff and everyone there.”
–Gretchen C.
“They are great. I love them. I don't have anything bad to say about them.”
–Sandi C.
“They are very professional. If one person who is doing your hair isn't there, someone else can do it at the same quality. They are also very clean and pleasant. I am very pleased.”
–Tina D.
“I like the professionalism. They are friendly, they know my name, and I like how they style my hair.”
–Jennifer D.
“I think they are very professional, polite, and they listen to me.”
–Mary E.
“The person who worked on me was great.”
–Laurie E.
“They are just always friendly and on time. They are absolutely fabulous.”
–Julie F.
“I like the atmosphere.”
–Audrey F.
“The service is excellent.”
–Nathan G.
“I love my hairstylist. She is very personable and attentive.”
–Luann G.
“The talent of the people doing my hair, and it just a nice group of people.”
–Donn H.
“I like the products.”
–Linda H.
“I love going to see Stacy. I like how she styles my hair.”
–Elizabeth I.
“Melissa rocks.”
–Bridget J.
“I like how they are very friendly. They have really good customer service.”
–Maria J.
“The quality of the work.”
–Sandra L.
“It is convenient for me because it is open on Sundays, and it is right around the corner from my house.”
–Karin L.
“Stacy is great.”
–Brenda S.
“My hairstylist, Patty.”
–Debbie T.
“We know the stylist there. She is very good, and the service is excellent.”
–Ron W.
“Just the quality of the service and the friendliness of the staff.”
–Deanna Z.
“They seem to care, and they are flexible and personable.”
–Sandra Z.
“I have been a client for many years and have found them to give good service. Stacy is also great to work with.”
–Karen A.
“They always provide me with good service.”
–Ally A.
“Their professionalism is great, and they are very knowledgeable of the latest techniques.”
–Art A.
“They're friendly and nice to deal with.”
–Justine B.
“I like the way they do my hair.”
–Lorriane B.
“I like the environment and the way they do my hair.”
–Sandy B.