Best Bay Locksmith Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between December 2008 and March 2010. Customer last names have been initialized for privacy.

“It wasn't an easy job, but they kept at it until it was finished.”
–Andre
“They do whatever they need to do right out of their van.”
–Andreas
“They were very punctual, friendly, and thorough. The cost was reasonable.”
–Ashor
“The courtesy of the person who helped me.”
–Barbara
“He was very nice. He came a couple of times and fixed it for free, which was nice.”
–Beba
“They were really punctual, and they confirmed their arrival time a half an hour before they came, which was very nice. They had all of their equipment available. They did it very quickly and neatly. I've used them twice, because they were so good.”
–Bob G
“He knew exactly what he was doing, and he fixed the problem.”
–Carl
“He knew what he was doing.”
–Diane
“They were quick. They came an hour after I called them.”
–Doug D
“The man who came out and changed the locks was very courteous, nice, quick, and helpful. He came and did a great job. He did it in a timely fashion.”
–Duncan G
“They are prompt and reasonable. I have no complaints.”
–Edwin S
“They were quick to come out and do the job.”
–Elsie
“I liked that they came on time as promised, and they did what I asked them to do. They were able to help me. The quality of their work was very good.”
–Evan
“He was very professional. He made suggestions about how to put the lock on and how to fix the plate that was damaged by the fire department. I really liked that. He didn't have the plate with him, so he went back to the shop and got it. He came back within 15 minutes.”
–Fraus
“How quickly they came out.”
–Hector
“They came out quickly and got it done.”
–Jeff
“Prompt and quick service.”
–Jennifer K.
“I work for a bank. I do a lot of foreclosures and inspections, so I use them on a regular basis. They are the only locksmith that I use. Their service is great, and they are knowledgeable and well organized. Across the board, I would say they are exemplary.”
–Jerry
“Their professionalism, I think they do a great job. I use them a lot.”
–Jerry B.
“They were really quick.”
–Joanna
“I liked them. They were very quick, and their response was great. They did the work professionally.”
–Juan
“They were really fast, and they were able to find me in a confusing apartment building. They were just good.”
–Juliana
“I locked my keys in the trunk, and they were able to come out quickly and help me.”
–Lee J.
“They responded in a timely manner.”
–Margarita
“They were very quick, and they got it done without a problem.”
–Maria
“They were professional and friendly.”
–Mark
“Their service, and they were very reliable. They were very pleasant and nice as well.”
–Matthew
“The guy who came out was fantastic. He was well spoken, and he showed me what I needed. He was very helpful. He was a nice guy.”
–Matthew
“They did a good job.”
–Michelle
“They were able to come out in a short amount of time.”
–Micki
“They came late at night, and they got there fast.”
–Mike
“They were fast.”
–Michael
“They got the door open.”
–Nima
“I use them for my business all the time. They are convenient, quick to respond, and they know what they are doing. They're also pretty good guys.”
–Otis
“Their rapid response, and the gentleman who came out was really helpful.”
–Pablo
“They are fast to respond.”
–Pablo L
“They are very friendly and very helpful. They are also considerate and well mannered.”
–Paulette
“They were very punctual and very clear in explaining things. He told me what my options were and how long it would take to do everything.”
–Rob C.
“He was quick and efficient. A very nice young man helped me.”
–Roberta
“They were quick. They gave me a quote upfront before he came out.”
–Ryan
“They were quick, efficient, and timely. They were able to come within 15 minutes.”
–Sally
“The guy who came out was hilarious.”
–Shaun
“They don't have to come out twice.”
–Steven
“How quickly he came, and the customer service was good.”
–Tisha
“They were fast and very nice.”
–Christian
“They had up to date technology. He had a pretty efficient set up.”
–Damien
“They came promptly and seemed to do the work confidently.”
–David E.
“He is pretty good at what he does.”
–Dwayne
“They were fast.”
–Jack
“They were fast.”
–Lulu
“They were prompt, and the service was good.”
–Michael
“They guy who came out was very helpful and cut the key for me very quickly. AAA called two different companies. The guy who came from another company started to get verbally abusive towards me, but the guy from Best Bay knew him, so he stepped in and calmed the situation down.”
–Michael S.
“They showed up quickly when I was locked out of my house in the rain.”
–Mina
“They were just good.”
–Tara
“The customer service, as the guy who came by was very friendly and very efficient. He did the job very quickly.”
–Tito
“Of those we called, they were one of the fastest to respond. They also had a pretty reasonable price compared to the others.”
–Adam
“They were really quick.”
–Alexa
“When I called, they got there on time. They didn't make me wait a long time.”
–David
“The guy really helped me out, as I was in a financial situation. He was able to debit my card a week after the service.”
–Dwayne
“They were efficient and professional.”
–Edwin
“They were able to do it in one day.”
–Erik
“They were very fast and professional.”
–Guy
“I would have to say their response was pretty fast.”
–Javier
“They were quick.”
–Ian
“Their prompt service, and they always give you other options.”
–Ike
“They are friendly.”
–Joe
“They were fast, and they did the job pretty well.”
–Majeen
“I liked the fact that my lock didn't have to be replaced.”
–Michelle
“The guy was sociable, cool, and he seemed pretty professional.”
–Nick
“They were prompt.”
–Pablo
“They were available, and they were able to do it.”
–Richard
“I've received good service from these people. They got here quickly when I needed them, and they knew what they were doing.”
–Robert
“When they got here, they got it done quickly.”
–Ivan
“I thought the people were knowledgeable. They were able to solve the problem.”
–Jaime R.
“They came quickly, and they were available during odd hours, as I called them late on a Sunday night.”
–Katherine G.
“It didn't take a long time.”
–Lemont
“Prompt.”
–Madelyn
“He was accurate with how long he would be here, and he was very generous and calm. He explained everything very well. I had some concerns about the key I had lost, but he told me that the key could not be used again.”
–Mele
“They got my car door open.”
–Nicolas
“They were really quick to open my door.”
–Peter
“When I called them, they reached me quickly.”
–Rita
“They are very friendly.”
–Rod
“I was in a real bind. I was locked out of my car. They sent someone out quickly.”
–Ron
“The owner was a nice man. They came out pretty quickly.”
–Lisa
“The last time I used them, I was locked out of my car. They came out very quickly.”
–Mana
“They did a good job with the door.”
–Mary
“They were pretty fast, and we discussed the price. They were also on time.”
–Yuval
“It didn't take them too long to get to me.”
–Michael
“The guy who came out was very nice.”
–Valerie
“The guys were nice.”
–Jason