Find Local Companies Rated Highest in Quality
Benjamin Franklin Plumbing Survey Responses
“They were very clean, efficient, and they showed up when they were supposed to. They did all of the positive things that you would expect a good company to do.”
–Amy V.
“What I liked most was their professionalism. They were clean, on time, and they seemed to know what they were doing.”
–Arnie K.
“They were punctual and friendly.”
–Arthur L.
“They were on time, and they got the work done pretty quickly.”
–Barbara A.
“They are very helpful and knowledgeable. They explain what they are doing, and they work pretty quickly.”
–Betty Y.
“They were prompt, efficient, and crystal clear about what they were doing.”
–Bob V.
“We've used them a few times. The last time they came out was for a semi-emergency. They set up quickly, and they got to work quickly. They were neat.”
–Brian M.
“He was pretty thorough and competent. I thought the job that he did was terrific.”
–Carl G.
“Everything, they returned calls, they came out on time, and they did a great job. It was great customer service. Also, the technician they sent out was excellent and very professional.”
–Catherine M.
“I liked that they gave me choices of appointment times and the fact that they carried a ton of stuff. When I decided to go with them, they were able to start right away. They also offered me more options than the other guys that came out.”
–Derrick J.
“They were awesome. In fact, I just bought a service plan from them. They were prompt, clean, thorough, and they explained the job to me.”
–Diane B.
“They were very creative. They had some good ideas, and they were able to apply them.”
–Don S.
“I've used them several times. I like the fact that they are really quick, they show up fast, and the workers are very courteous. Also, they generally have the parts and the equipment on their truck, so they can start right away. You don't have to wait for another appointment.”
–Don S.
“They were polite, very neat, and they seemed to know what they were doing.”
–Dolores R.
“I like their efficiency. They are nice people to do business with. They are in my file of people that I would use again.”
–Dorothy B.
“I use them all the time. The guys that come out are friendly, clean, and polite. I've been very happy with everything that they have done. They've done a very good job for me.”
–Frances M.
“Everything, they are personable, clean, and they always bring the right equipment. They do a good job.”
–Frank H.
“They are very prompt and always available.”
–Gayle G.
“Prompt, friendly, and thorough, we were very happy with them.”
–Glen G.
“They got it done quickly and efficiently.”
–Jack C.
“Professional.”
–James D.
“I liked how thorough they were.”
–Janice K.
“I really appreciated the gentleman who came to the house. He was particularly personable, crisp, and clear about exactly what he thought my problem was. He proposed two alternative solutions and gave me a great cost benefit analysis for each of them.”
–Jay D.
“The technician was very knowledgeable. He explained things very clearly, but not in a condescending way.”
–Jeff B.
“We've used them several times. They're always prompt and polite. They're good at what they do, and they're nice guys. Also, they were saying that Benjamin Franklin Plumbing is a really good company to work for. I like that they treat their employees well.”
–Jenny B.
“They do what they say they are going to do when say they will. That is truly remarkable these days.”
–Jim N.
“The communication, the work took three days, and we stayed in touch the whole time. We had no problem with the scheduling, and we felt we were well informed.”
–Joe C.
“It was done quickly and correctly. There were no problems.”
–John M.
“You know that you're going get decent work from dispatch.”
–Josephine L.
“I've been using them for a long time. They're very nice to talk to, they're on time, and they do a good job.”
–Ladora M.
“They were very prompt, clean, thorough, and they communicated well.”
–Lisa T.
“They were conscientious, friendly, courteous, and they cleaned up very well.”
–Lisa Z.
“The gentleman was very pleasant to have in my home, and he was very thorough.”
–Lorraine J.
“They were courteous, and they did good work.”
–Lyle C.
“I thought they were very nice. They got the work done.”
–Mark O.
“I liked their promptness and the quality of the work that was done.”
–Marvin K.
“Their promptness and their courtesy.”
–Mike S.
“The crew was very nice. I like my water heater.”
–Amber C.
“They got here when they said they would, they did the job in a good amount of time, and they cleaned up really well, no mess.”
–Anna J.
“The guy who came out was very easygoing and easy to talk to. I'm a plumber by trade, so we shared some ideas. I thought they did a very good job.”
–Barry C.
“They came out quickly, and they were professional. They were also clean and very courteous.”
–Antonia H.
“The guy who came out did a great job. He was knowledgeable and friendly.”
–Bob L.
“I thought they were pretty friendly and easy to work with.”
–Bob M.
“They were prompt, on time with everything, and they did a very good job.”
–Bob W.
“Their ability to work on numerous problems at the same time, they had the skills and the equipment with them. For instance, they were working in the bathroom, and we thought some grab bars in the bathtub would be nice. They had them on the truck, so they installed them for us.”
–Charles E.
“They were very prompt. Even though they didn't know what the problem was, they were able to help me right away. They had the stuff on the truck, so it all was handled the same day. Also, they assured me that if there were any problems, I should let them know, and they would take care of it.”
–Dana C.
“I thought they did a good job. They were prompt and friendly. I thought they were very helpful.”
–Dianne L.
“We've used them many times. We've had our entire house re-piped, the whole nine yards. They have always been prompt, cooperative, neat, and friendly. Good customer service, that's why we keep going back.”
–Don S.
“Their punctuality.”
–Donna A.
“They were punctual, and they explained what needed to be done. They worked efficiently, and they were very clean.”
–Eddie B.
“They were able to get everything done, without having to set up another appointment. They were thorough, and they did a good job.”
–Eloise B.
“They have good manners, they get out here quickly, and they are clean.”
–George W.
“The work was professionally done.”
–Ian C.
“I liked the gentleman who came. His name was Ken. The work was done quickly, efficiently, and cleanly.”
–Ione S.
“They installed a toilet for us. They were very courteous and professional. They did a good job.”
–Jeffrey L.
“They did a good job.”
–Kevin B.
“The person they sent out took the time to explain what he was doing.”
–Lawrence H.
“They were pretty prompt. The plumber was nice and competent.”
–Lori H.
“They came out quickly, and they fixed the problem.”
–Mary J.
“They came in a timely manner, and they finished the job.”
–Mike T.
“Their representative was very devoted. He cared about everything being done completely and correctly. He listened, and he responded to our concerns. He took extra time to be sure that he was thorough. He was great.”
–Nicole R.
“I thought the quality of their work was good. They were prompt, and it didn't take too long.”
–Anne M.
“They did the job right the first time.”
–Bart J.
“We've used them for almost eight years. They've always been very responsive when it comes to taking care of our problems.”
–Bob L.
“They knew what the problem was right away, and they told us what needed to be done.”
–Carol S.
“They did the work in an efficient manner, and they seemed to know what they were doing. I thought they were pretty professional.”
–Cody W.
“They seemed friendly and honest.”
–Daniel C.
“The service person they sent to our house was really nice and professional.”
–David E.
“Very sociable.”
–Jim G.
“Our water heater broke on a holiday. They were able to come out and fix it the same day. They fixed it really well.”
–Jim T.
“They knew what they were doing, and the personnel was very easy to work with.”
–Joseph A.
“They did a good job. They were thorough and clean.”
–Kathy S.
“They seemed very knowledgeable, and they did a good job.”
–Leone M.
“They were nice, and they took care of the problem.”
–Marguerite H.
“Their customer service, they were very responsive.”
–Maria M.
“The plumber was awesome. He was very friendly and accommodating. I had confidence that he did the job well. I had him replace a leaky faucet. When he was done, he said that if we had any problem with it, to please call him, and he would come back and take care of it.”
–Matthew L.
“The speed at which they came and completed the service, they also gave complete instructions on what they were going to do. They conveyed a sense of confidence.”
–Melissa B.
“They seemed to be very thorough. For the most part, they gave me some pretty good information.”
–Anne L.
“They knew what they were doing, and they were efficient. They took care of a big problem that I had with the sewer drain.”
–Jack G.
“They did the work in a timely manner.”
–Janis K.
“They stayed to finish the job. They were very nice people, and they worked hard to get it done.”
–Joseph Y.
“They were efficient, and they got the job done.”
–Kwok C.
“He knew his job. He was very good. He cleaned up well, and he explained things to me.”
–Luis R.
“They were on time.”
–Arthur S.
“They got in and got the work done. I didn't have much contact with them, but as far as I know, the work they did was fine.”
–Elaine P.
“The guy was nice. He did a quick and neat job.”
–Ava T.
