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Bay-Valley Pest Control, Inc. Survey Responses
“We've been using them for at least 10 years. They are easy to use. One phone call, and they are here. They do a good job and their billing system is very efficient and easy to work with.”
–Barbara M.
“They are on time, dependable and the system they use works well.”
–Caro K.
“They always let me know they are here. They are polite and courteous. Things have gone very smoothly with them. We've had no problems.”
–Catherine F.
“I've used them for 20 years. I like the guy they're sending out now. He is very polite and he does a good job.”
–Charles S.
“I've used them for years and years. I keep going back to them because I'm very happy with their work. I like the fact that they send me reminder notices. I especially like that they send out the same person most of the time. That is important because they have a better understanding of your property and what your ongoing issues and problems are.”
–Denise H.
“They are thorough and professional. I enjoy the people who come out. They are polite and they have always been on time.”
–John M.
“They are very conscientious. If I have a problem, I can call and they take care of me right away. A while back, I had some bugs that came over from my neighbors place, but they solved the problem quickly.”
–John R.
“They set a specific time and they stick to it. If they are going to be late, they always notify me. We live across from a park, so we get a lot of squirrels. But they keep it under control.”
–John R.
“They provide great service. For example, if they come out and spray, but you still have a problem with more bugs, you can call and they come back the next day to spray again. They try to do whatever it takes to keep you happy.”
–Jose C.
“They show up when they are supposed to and they ask questions. They check to see if I'm having any other pest problems or if there is anything else that I need.”
–Judy K.
“They are on time, easy to schedule and everyone is very pleasant.”
–Lisa S.
“I've used them for 15 years. They've been great. They are always on time. They are also friendly, polite and accommodating if you need to change an appointment. If a problem comes up, they come out and take care of it right away.”
–Lori C.
“They are very accommodating if you need them on short notice. They are punctual, very courteous and professional. Unlike the last company we used, we've never had an issue or a problem with Bay-Valley.”
–Lynn B.
“They give you a lot of information and they take the time to talk to you. That goes not only for the people in the office, but also the service guys who come out. They are always on time, friendly and professional.”
–Michelle B.
“They are very customer oriented. They are willing to answer questions and take time with the client. If there is a problem, they don't hesitate to send someone out to take care of it. Overall, they are just very professional.”
–Pam F.
“They work on 10 of my properties. They are great. Rosemary and Jeff are easy to work with, easy to talk to and they know my properties. If I need them to come back out for something, all it takes is a phone call and they are there.”
–Pat S.
“They are always on time. Olivio, who has been our guy, is very polite and he does a great job. Also, if I ever have a problem or a question, I call them and it gets taken care of.”
–Debbi A.
“They have been very dependable and good to deal with. They are very polite and they have an effective process.”
–Gene P.
“I've used them for almost 20 years. The thing that I like best about them is their employees. They are polite, friendly and they know what they are doing. I think they are the nicest people.”
–Joan S.
“I like their attentiveness and thoroughness. They make sure that the customer is happy.”
–Karen K.
“We've used them for quite a while now. When they come out, they are always very thorough and polite.”
–Ray R.
“They are very customer service oriented, courteous and professional. They return calls in a timely manner.”
–Dave F.
“They are a small company, easy to get a hold of and they listen to people. They are very accessible.”
–Eric F.
“I like the consistency. They are dependable, easy to get a hold of and always easy to work with.”
–Pete H.
“I like that if I have a problem, they will come out. The office staff and the guys that come out are always very helpful and courteous.”
–Alan F.
“The responsiveness and the thoroughness.”
–Alice T.
“They get the job done.”
–Ann H.
“They keep us informed about what they are doing and they're good about keeping their appointments.”
–Ann I.
“They always come when they say they are going to. I can rely on them.”
–Ann M.
“They are responsive.”
–Bill F.
“We've used them for a number of years. They are very accommodating when it comes to calling before they come out so we can close the windows. They also use chemicals that are not too harsh but get the job done.”
–Carol S.
“It is simple, quick and easy. They show up on time and get the job done.”
–Dan S.
“They kill the bugs. It works.”
–Dan S.
“I like that they are a small company and their personal service. They do a good job. If I have a problem, they are right there to take care of it.”
–Dave Z.
“They are great to do business with. They're dependable and professional.”
–Debbie L.
“We've been dealing with them for a long time. They are dependable and do what they say they are going to do.”
–Debbie R.
“I've used them for 15 years. They've always been personable and responsive.”
–Diana C.
“They fullfill our requests. They do a great job and they are always on time.”
–Donna K.
“I love them. The guys who come out are wonderful. Whenever I have a question or a problem, they are right there with an answer and a solution.”
–Joan S.
“We've used them quite a bit over the years. They are easy to work with and responsive when there are problems. The people in the office are also very nice.”
–John M.
“They are prompt, courteous and punctual.”
–Judy J.
“They show up when they say they will. They do a good job killing the bugs and so far the billing has been correct.”
–Judy K.
“We've used them for a lot of years. They've been prompt, efficient, and any time we have questions, they have answers for us.”
–Karen K.
“I have a contract with them and they have been very reliable over the years. They do what I need them to do.”
–Kathryn H.
“They are consistent.”
–Kathy P.
“They seem to be willing to take time to talk to us.”
–Keith H.
“They do a great job with my bugs for the most part. They return all my calls and they are very customer service minded in general.”
–Kerri B.
“I've used them for over 20 years. They are friendly, professional and they have always taken care of everything that I needed done.”
–Lori C.
“Every time I call them with a problem, they are out here immediately in addition to my scheduled monthly appointment. I've used them for a number of years and I'm very pleased with them.”
–Mary G.
“We use them every other month. They show up on time and do a pretty good job.”
–Mr. A.
“I don't have to do anything. They show up on time and do a good job. They are very easy to work with.”
–Mr. B.
“We've been with them for quite a nuimber of years. They come out right away when a problem comes up, and they are always on time for their monthly appointments. They are always very courteous and helpful.”
–Mr. D.
“I love the people who come out. They are accommodating, helpful and knowledgeable.”
–Mr. M.
“They are nice people and do a great job.”
–Mr. M.
“Their service is great and they respond quickly.”
–Mr. W.
“The people who came out were wonderful. They were very accommodating, pleasant and Mary is just the best. She's a very sweet lady.”
–Mrs. C.
“They are consistently reliable and professional. Also the office staff is very nice to deal with. I've been using their services for about 17 years.”
–Mrs. J.
“They always send out a notification of the date and time that they will be coming out and show up on time.”
–Mrs. S.
“They are very responsible and do a great job.”
–Mrs. T.
“No bugs were left.”
–Mrs. W.
“They helped us deal with raccoons.”
–Pam F.
“They are prompt, their service people are polite and they've given me wonderful service for the past15 years.”
–Pat D.
“They are very responsive and they do a good job.”
–Peggy K.
“They show up on time and do a good job. I have been using them for 15 years for my home and for the apartment building that I own.”
–Ray G.
“They're reliable and do a great job. We've been using them for 20 years now.”
–Susan G.
“They are very thorough.”
–Vicky P.
“Their service is reliable.”
–Will A.
“They are very reliable.”
–Adam C.
“They are very prompt and dependable.”
–Anna L.
“They respond if we have a problem between regular services.”
–Bill S.
“They come and go quietly, but if you need a question answered or have a problem, they are there to help.”
–Bob L.
“They send out a postcard for appointments and the service is effective.”
–Don P.
“They come out when they say they are going to.”
–Ernes L.
“When you call them, they come quickly. They are very responsive.”
–Judy A.
“They always return my phone calls quickly, which suprises me because most companies don't.”
–Kelly T.
“They are local, they do their job and they are very good about coming in when I'm home to ask me if I need anything else.”
–Marcy N.
“They do exactly what they say they are going to do. They are reliable and dependable.”
–Mary R.
“They are very helpful, on time and they do a good job.”
–Mr. K.
“They are doing a wonderful job. I have no pests.”
–Mr. W.
“They are very flexible and do a good job.”
–Mrs. F.
“They are family-owed and operated and they give really good service.”
–Norman T.
“They are reliable.”
–Pat G.
“Their professional attitude and helpfulness.”
–Tony P.
“They come in and spray once a month with no problems or issues.”
–Allan C.
“They show up on time and they're very low-key while they are here.”
–Allen V.
“They're almost invisible. They come in, do the job and you would never know they were here.”
–Caro K.
“They are very professional.”
–Cesa C.
“They are dependable and timely.”
–Christopher
“They show up when they say they will, and if we need to reschedule, they are very flexible.”
–Deb M.
“They are responsive, timely and professional.”
–Donna M.
“They've always been prompt when I've called them with an out-of-the-ordinary problem.”
–Ed H.
“It's pretty hassle-free.”
–Eddi B.
“Most of the time, the servicemen are pretty helpful when you have questions or concerns.”
–Jack G.
“They never miss an appointment and they do a good job.”
–Jade C.
“It's automatic. They come out on schedule, and so far, it's worked well.”
–Jan V.
“They were able to solve our problem. They were clean too.”
–Jim M.
“They are quick and easy to deal with. They show up when they're supposed to and get the job done.”
–Joy C.
“I've been using them for a long time. They've always been on time and consistent.”
–Joyce M.
“They come and go without bothering me.”
–Joyce S.
“They are easy to get a hold of and they listen to my needs.”
–Juliee L.
