The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2005 and March 2010. Customer last names have been initialized for privacy.
“Their engineering intuitiveness and the final cosmetic outcome.”
–Leon C.
“Good advice, good judgment, good workmanship, and very good service.”
–Liz F.
“They are prompt, they do what they say they are going to, they clean up, and they do good work.”
–Liz S.
“The fact that when I communicated to them what I wanted, they did it precisely to the way I wanted it done. They communicated with me throughout the process in a very satisfying way. It is hard to find that.”
–Ralph M.
“The manager, Randy, was completely on top of the project. He made sure everything was done well.”
–Sam O.
“Personal contact.”
–Stan K.
“They do what they're supposed to do. They're professional, on time, and clean.”
–David L.
“They follow through, and they communicate well. They also clean up after themselves.”
–Mr. F.
“They responded to my phone calls, and they kept me in the loop.”
–Mr. F.
“I liked their response time, their follow up, and they had good prices.”
–Mrs. B.
“I really liked Randy. He always kept me informed. He would call me twice a week. I just loved dealing with him.”
–Mrs. C.
“They really worked with us, and they let us get involved with the project. They were also very responsive.”
–Vicki J.
“They did the work correctly.”
–Art
“The owner, Randy, was a man of his word, and he came on time when I asked him to.”
–Laura F.
“They were very responsive, and the level of workmanship was very high. They also had good supervision of the person who actually did the work and details.”
–Stan K.
“Personable and responsive.”
–Ian R.
“They were very punctual, pleasant, honest, and easy to deal with.”
–Jane T.
“Randy was very professional, and the quality of work was very good. He was also very courteous.”
–Gal B.
“Their guys are easy to work with, and they are solid carpenters. Randy is also a real good guy.”
–Brian C.
“They were accommodating.”
–Daniel S.
“I like the working relationship.”
–Allied B.
“They were very good about scheduling themselves in, and they got right to the project. They didn't let things get out of control, and their prices were good.”
–Bruce A.
“The workers are all nice and easy to talk to.”
–Gary
“The quality of work.”
–Gary F.
“They quickly came and did what they said they would do.”
–Sam S.
“They were responsive to what I wanted.”
–Lynne S.
“He was good at explaining the work he needed to get done. He was also reliable about sticking to schedules and keeping commitments.”