BASS Electric Company Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2009 and March 2010. Customer last names have been initialized for privacy.

“They took the time to teach my engineer preventative maintenance issues.”
–B.S.
“The service, they did good quality work.”
–B.A.C.I.
“They are courteous and nice, just like a business should be.”
–C.T.T.
“Qualified man power.”
–E.E.C.I.
“I liked everything. They came on time and they finished on time.”
–G.H.
“Their customer service, they are attentive, and they solve problems.”
–I.C.I.
“The person who comes out has always been very thorough. He's very good at explaining things.”
–J.R.
“From the office staff to the follow-up, everything was spot on.”
–L.M.G.C.
“Very responsive and very fair, they are reasonable. They are also very professional, and they understand their business. They do their job very well.”
–M.M.A.R.V.
“They are professional and very easy to work with. They are thorough.”
–N.C.
“I have been doing business with Jeff for a long time. If I give them a phone call, they handle it. They are great.”
–O.A.B.F.
“I would give them a '15'. They know what they're doing, they're always timely, and I don't have to worry about the work that they do. I work with Mike Leopold. He gives me great advice. I trust my building in their hands.”
–O.D.B.C.
“Efficient, timely, and they are talented. They know their profession really well.”
–R.E.R.I.
“They were very competent.”
–S.F.S.M.G.
“Fair price, good customer service, and they were qualified. They knew their stuff.”
–S.W.I.
“They did what we asked them to do. They followed directions.”
–S.U.S.A.
“They are responsive and competitively priced. They are technically proficient.”
–S.E.D.I.
“Efficient and punctual.”
–T.T.W.G.
“I like Mike. He is a wonderful guy who cares about me and about what he does. He always takes care of me. I love him. He is a great guy. I am really satisfied with him.”
–T.O.P.M.
“We knew one of the guys through our HOA. We used his son. He was very good. He knew the building. He was very trustworthy and very honest.”
–Bridgett S.
“They are very neat and organized in the way that they work. They are punctual and timely. They are very thorough as well.”
–Charles P.
“They were easy to work with, competent, and they described what needed to be done in a way that was cost effective. I thought they were good.”
–David O.
“They were able to do all of the work that I needed very quickly.”
–Ed S.
“They did everything they were supposed to do. They were on time. The estimate was correct.”
–George K.
“Service, communication, reliability, and they did a good job. They got the job done on time.”
–Josephine M.
“He knew what he was doing.”
–Kerry B.
“My landlord suggested them. I thought they were timely. They did what they were supposed to do.”
–Kim P.
“I liked the representative that came out. He was very professional.”
–Loretta L.
“He was very thorough and complete. He was also quick and knowledgeable. He was terrific.”
–Louise L.
“I liked that when they came, they told me how much it would cost. The cost was reasonable, and the guy was just right. He was nice and businesslike.”
–Mary S.
“The guy we worked with was very personable. We have called them back already.”
–Michael P.
“They were on time and thorough with their explanation of our specific problem.”
–Mike M.
“Good attitude and good pricing.”
–Robert R.
“I liked the quality and their attention to detail.”
–A.E.
“The quality and the personal attention that we received.”
–C.C.O.S.F.
“They are professional and timely.”
–D.L.E.
“Their quick response, their turnaround time, and they solved the problem very quickly.”
–G.S.F.
“They are familiar with the work that we do. They have been working for us for a long time. They do a very good service for us.”
–P.L.A.I.
“They are well organized, cost effective, and high quality.”
–S.C.C.I.
“They are very professional, and they complete the work on schedule. We haven't had any problems with them.”
–T.C.
“They're responsive, timely, and they know their trade, so you know what you're getting.”
–W.C.G.
“They were on time, and the work was done as advertised. They were helpful and friendly.”
–Dan A.
“I like the technician who always comes to my building. I have used him for many years. He always does a wonderful job.”
–Maria D.
“I do not call the office. I call Mike directly. He is the best. Mike is not flaky at all. He is on time, professional, and articulate. He explains things, and he is good to our tenants. I use BASS Electric because of him. I hope they pay him well and always keep him working.”
–B.P.
“They are dependable. When they make a promise and say they will do something, they do it. They follow through.”
–G.B.I.
“The relationship between both parties was non-confrontational.”
–P.C.
“They were on time.”
–H.S.Q.T.
“They get the work done quickly.”
–K.C.P.M.
“They are efficient, they work relatively fast, and they have a good size crew.”
–N.D.L.
“Customer service, they work very closely with us.”
–P.C.C.
“I like that they seem to be very current on new trends and new technology.”
–R.T.L.
“Their professionalism.”
–W.R.S.
“The fellow we were dealing with seemed quite experienced. He seemed to diagnose the problem quickly. I thought he was attentive.”
–Carol M.
“They seemed to be reliable, timely, and they finished on budget.”
–Jay M.
“I was very satisfied. They were very good. I would use them again.”
–Rob R.
“I thought their quotes came quickly. They were on time, and they did the service on time. I had no problems with them.”
–Ursula B.
“They are easy to talk to, and they know their job. San Francisco International Airport likes working with them. They know how to communicate with project managers, and their communication is good.”
–A.C.C.
“It was an emergency on call contract. They responded when we needed them.”
–I.G.P.I.
“They have been very attentive to our needs, and they have stuck with us throughout a long process.”
–R.E.I.
“Customer service, the technician was good.”
–H.F.C.
“Prompt, timely, and they cleaned up their mess.”
–Carolyn G.
“The guy was really courteous and nice. He knew what he was doing. He offered to do extra work.”
–Stella S.