Automotive Enterprise Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2009 and March 2010. Customer last names have been initialized for privacy.

“They were very professional and very thorough in their explanation of the damage and the repairs that needed to be done. They were also very accommodating to my schedule. They picked me up at home and took me to the train station. They also picked me up at work.”
–Anne S.
“I liked the quality of their work. Everything they have fixed so far has not been a problem. If there were any discrepancies, even minor ones, they would fix them right away. I liked that the owner was very approachable, and their pricing was competitive.”
–Audie C.
“The service was very good. They were very quick.”
–Bart F.
“They are always courteous. Their prices are good, the work is good, and they are honest. Everything is always on the up and up with them.”
–Bill F.
“The quality of their work was excellent. Bob was very friendly and professional. He explained everything in detail about how the work was going to be done.”
–Bill T.
“I thought they were very friendly, even the guys working on my vehicle. They were very helpful, and they answered all of my questions. They worked along with me. I didn't feel like I was being taken advantage of, like I sometimes do with other shops.”
–Bob O.
“The quality of their work and the way they treat their customers, they are friendly, honest, and straightforward.”
–Bret B.
“The quality and the people, the work was done right. I thought Bob was really great.”
–Charlene A.
“They were very helpful, clear, prompt, and thorough. They explained things in detail. They helped me find a rental car, and they did a great job.”
–Cheryl E.
“They were very good with their customer service, and everything was done correctly. They were friendly people. They have always been really good to me.”
–Chris A.
“I have a long standing relationship with the owner. I bought a Corvette from them some years ago. They are very knowledgeable about those vehicles and others. They do good work. They have state of the art equipment.”
–Collins O.
“I've used them several times in the past. They are prompt, they return phone calls, and they are very professional. The quality of their work is great. When I got the car back, I couldn't tell that it had been hit.”
–David H.
“The quality of the work and the timeliness of the repairs, they finished the job when they said they would.”
–David E.
“The quality of the work was great, and it was timely. Bob was very friendly, honest, and helpful.”
–Donald D.
“I like the quality and their friendliness. I think they are right at the top and a wonderful company. They are doing it right. They have good customer relations. They understand your feelings about your car. They are concerned about fixing your car and making you happy. When they are finished with it, you forget that you had a problem.”
–Donna P.
“They were responsive, and they worked on it quickly. They didn't try to sell me work that I didn't need.”
–Dorian R.
“The people were very nice. The car was ready when they said it would be. They were perfect.”
–Fernando N.
“They delivered on time, they were communicative, they were very fair with their pricing, and they were very nice. I was very happy.”
–Fran G.
“Quality of workmanship and responsiveness, they scheduled me on short notice, and they completed the repairs fairly quickly.”
–Frank V.
“They do good work. They are friendly, and their attention to detail is always good. I've used them a few times.”
–Greg C.
“I liked their prompt service, their friendliness, and their courtesy. They took care of any precision problems. If there was something wrong, they took care of it right away. They were pretty good.”
–Herman T.
“I would say their workmanship was high quality, and they had good attention to detail.”
–Jim H.
“He was very flexible, he had great customer service, and his pricing was reasonable. They were very helpful. They did an appraisal on my car for me. He put my car up on a rack and pointed out all of the different issues with the car. He was very detailed about what needed to be done.”
–Jim M.
“They did an excellent job. They were very conscientious.”
–Jim V.
“They were very accommodating.”
–Joan M.
“It is a very comfortable place to wait for your car. They also do good quality work.”
–Joe C.
“They are absolutely professional. I have a ten-figure client who loves him. He is the best, better than all of the rest. Tell Bob I plan to name my first born child after him.”
–John F.
“They were recommended by Nordic Motors. I had an older car, and I didn't want to spend a lot of money on it. They did a great job very quickly.”
–John H.
“I liked the service and the detailed explanation of everything they were going to do.”
–Julie H.
“They were really friendly, and they got the job done.”
–Kevin J.
“They did a good job. The quality of their work was good, which is hard to find.”
–Leanne T.
“I liked their detail work. They did good work.”
–Marcia G.
“Their customer service, they gave me all of the information and walked me through the whole process.”
–Ron G.
“They do what they say they're going to do, when they say they're going to do it.”
–Michelle H.
“Bob is great. We've done business with him for twenty years. He's honest, and he always does a good job.”
–Phil A.
“They were timely.”
–Randy L.
“The quality of their work and the procedures they use, they are knowledgeable, and they understand what it takes to work on classic, high-end cars.”
–Robert T.
“I would have to say the quality of their work.”
–Roger G.
“Their professionalism and the high quality of their work, the last car I took to them was a Porsche, and they did a beautiful job on it.”
–Ross S.
“They were on time, and they did a clean job.”
–Sharon I.
“They are dependable, reliable, and very detail oriented. I think Bob is terrific. They generally do a great job.”
–Steve E.
“I had quite a bit of rear end and fender damage. I figured that the car would never be right because of the extent of the damage and the work that needed to be done. I was really happy with the way everything was lined up and matched. You would never guess that it had that much damage. I was very happy with the work that they did.”
–Steve F.
“Their service and the quality of the work that they do, they get it done when they say they will. They have been around for a long time, and they are one of the most qualified shops around.”
–Steve L.
“Honest price for an honest day's work, the quality of their work was excellent for the price that I paid.”
–Steve M.
“The quality of their work, I liked their painting and body work.”
–Vernon W.
“They did what they said they would do. I told them I was going to be meticulous and picky. They followed through just fine.”
–Victor V.
“They only did some minor work on a car that I was selling. They did it quickly, and it looked good. If I ever needed body work again, I would definitely use them.”
–Anthony G.
“I thought they did a good job. It has held up well. My car and the repairs still look great.”
–Bill M.
“They did a good job, and they were very accommodating. They helped me with the insurance company and the car rental situation.”
–Calvin F.
“They were timely, the price was reasonable, and the quality of the work, especially the paint job, seemed very good.”
–Christopher K.
“Their knowledge and the quality of their work, they restored my Corvette. I still go there from time to time for little things.”
–Daryl H.
“I used them once about two years ago. They were very personable and helpful.”
–David B.
“They offered a great service. They did everything the way I expected it to be done.”
–David V.
“The quality of his work, he met all of my needs. You would never know it was dented where he fixed it, and he did a great job of putting on the spoiler.”
–Edward P.
“I thought the quality of their work was very good. They were very responsive and helpful with everything. I thought it was a good experience.”
–Ellie L.
“I've been going there for years. They know my car, and they take care of every little detail.”
–Georgia C.
“They did what they said they would do. They were very courteous and friendly. I thought the work itself was top notch.”
–Homer G.
“They were convenient and very helpful. They explained everything, and the car came out really nice.”
–Ignacio D.
“They were very helpful and friendly. They worked with my insurance company and helped me get a rental car.”
–Jenny J.
“I've referred them to other people. What I like best is that they listen to you.”
–Jim M.
“They listen and have a good customer follow-up.”
–John W.
“The quality of their work is very good.”
–Khun T.
“They were very friendly, and they seemed honest. The work was pretty awesome.”
–Krista G.
“They helped me with the insurance, and they got it done on time.”
–Kyaw M.
“They know the particular car that I have. It is an older classic. Consequently, it is pretty hard to be perfect, but they are the most qualified to work on it.”
–Les B.
“I gave them specific instructions, and they followed them to the letter. The final product was exactly what I wanted. If I can afford them, I will go back.”
–Marc C.
“They do good work. I've used them for years.”
–Mark B.
“Bob's a really nice guy. They follow through on everything they say they're going to do.”
–Mark K.
“The level of knowledge and expertise that they had, they also had good customer service. I dealt directly with the owner, and there was a personal touch to it.”
–Martha H.
“They did a good job on the fender and the door. It looked like it had never been hit.”
–Lionel M.
“When they give you the car back, it is like new.”
–Pablo G.
“They were helpful with the insurance, they were personable, and they did the work exactly as they said they would do it.”
–Pamela A.
“They did a good job. Bob and his assistant got back to me quickly. The work was of high quality.”
–Peter B.
“I thought he was friendly. He really knew what he was doing. He did a great job.”
–Rafael M.
“I liked their customer service. They picked up my vehicle, and they dropped it off. I liked the quality and speed of the work that was done. Also, they took care of my insurance communications. I felt they went above and beyond.”
–Rich B.
“I would say they were professional. They seemed as though they cared about my car and my situation. The quality of the work, especially the paint matching, was very good. They were also very attentive. They kept me in the loop about what was going on during the course of the repairs.”
–Robert B.
“The people and the quality of their work, Bob was straightforward. They did exactly what they said they would do.”
–Robert H.
“I liked the people. They were professional and very helpful.”
–Arturo R.
“I've been using them for years. They are honest, personable, and they do the job until you are satisfied.”
–Aylett A.
“They are easy to work with, straightforward, and honest.”
–Barry C.
“I liked the quality of their work. The owner was pretty personable.”
–Bobby P.
“Bob listened to what I had to say, and he worked with me. He was pretty good all around.”
–Carl L.
“I've used them several times. They are really friendly, and they go out of their way to help.”
–Curt R.
“I was happy with the service. They took good care of my car.”
–Gary J.
“They were very thorough, helpful, and friendly.”
–Helmut M.
“They are quick and professional.”
–John M.
“They are personable, and their work is better than average, as far as quality goes.”
–Kevin M.
“I was happy. They were personable. The owner and the person at the front desk were very nice and easy to work with.”
–Nita M.
“They understood exactly what I wanted. It was a service that was out of the ordinary. They polished some parts for me, and they did a great job.”
–Rich H.
“The quality of the work they did on my car was excellent.”
–Donna G.
“They did a nice paint job.”
–Jay W.
“They were flexible. They made the changes that I needed them to make throughout the project.”
–Craig K.
“I liked that they were very personable.”
–William T.
“I liked the owner. He was really nice.”
–Maria L.
“I've used them in the past. They have done very good work for me.”
–James S.
“They were friendly.”
–Donna M.