The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2009 and March 2010. Customer last names have been initialized for privacy.
“They have very good customer service. I like the way they handle business overall. They are very pleasant and very professional. They are very good.”
–John O.
“They are very professional, very nice, and they do their job quickly. They don't keep you hanging. They take care of business.”
–P.P.I.
“They were very friendly and the work was done quickly.”
–Alfredo E.
“I got the car back on time, the day it was promised, and it was fixed. I liked their service.”
–Allan S.
“The quality of their work, they do really good work.”
–Arthur R.
“They did a wonderful job. They also gave me a ride. They did it within the timeframe that they stated. It was a very positive experience.”
–Aurora P.
“I like their customer service. They are very friendly. I love their office. It is not a typical office. They make me feel at home. It is not the typical bland, grey walls, with rats all over the place. I just feel very comfortable there. They treat me with respect.”
–Barbara J.
“They are so prompt. They finish on the day that they promise. We are satisfied with their services.”
–Carmelita A.
“They got my car fixed on time. The guy helped me deal with the insurance company and the rental car.”
–Catherine I.
“The performance of the people, they were helpful. They knew what they were doing and they did a really good job on our car.”
–Charles L.
“The customer service, they were willing to work with me as far as time was concerned. I was there after hours.”
–Charmaine L.
“They were very forthcoming about letting me know what was going on. They got the work done on time and they did a great job on the repair.”
–Chris B.
“I liked the way that they treated their customers and the quality of the work that they did. They were very accommodating and thorough. I'm familiar with this type of work because I work for AAA. I thought that they were great.”
–Clarita B.
“Alex followed up and the car came back as expected. Alex was on top of everything. He went out of his way to help. He was just excellent. I was happy with his work. I had a good client relationship with him. It was a good experience.”
–David L.
“I thought the owner was the best part of the experience. He treated me well and he explained everything that they were doing.”
–David M.
“They were quick, they did a good job, and they detailed my car for free. They did everything I expected and then some.”
–Denise P.
“They were very professional. The car was ready the date they told me it would be. They were very flexible in regard to the time that I could pick it up.”
–Elaine G.
“I thought they were great. They got the car done when it was supposed to be done. They handled the stuff with the insurance company and the car rental company. They did a good job on the body work.”
–Elizabeth B.
“They are very friendly and the service is excellent. It is really close to my place. They exceed my expectations.”
–Emily H.
“They were really polite and they knew what they were doing. They did good work.”
–Felipe G.
“The quality of their work and their customer service, they had good customer skills. They were presentable and showed me how they were going to do the work. It was a great experience.”
–Florin D.
“I'm sending a friend who needs body work done in there now. They give you all the information and they update you. They take their time and they do a quality job. When I get my car back, I know everything is done right.”
–Francis M.
“They were absolutely the best. I was super happy. I'd use them again. They were kind and very friendly. I have nothing but good things to say about them. I would refer them to everyone. The setting was nice. They had a charming waiting area. It was cozy and they served coffee. They did really good work. The car looks like it was never damaged.”
–Hanna G.
“They were friendly and prompt. They delivered the car completely finished and on time. Overall, it was a very good experience.”
–James P.
“The customer service, they were friendly and honest. They treated me really well.”
–Javier F.
“I've referred them to family and friends. They were upfront and they explained everything. They were on time with their appointments and they kept things on schedule. Alex was very helpful. He seemed to know exactly what he was doing.”
–Jeff D.
“They are really nice people. I believe that they are honest. They do good work. I was very satisfied with them.”
–Jeff P.
“I loved the repair. It was pretty much perfect. I could not even tell that there was damage. Everything was reasonable. They did a good job.”
–Jeff Y.
“They just made it really easy to do business with them. They were very accommodating, on time, and they did everything that they said they would do.”
–Lance L.
“They were probably the best body shop I have ever been to. I recommend them to everyone I know who needs a body shop. The customer service was absolutely excellent. They were friendly, clean, on time, and totally professional. The prices were fair and the quality of the work was great.”
–Lori D.
“They actually got it done on time. They were very thorough and very customer oriented. They delivered exactly what they said they would. The quality of the work was very good. When I got the car back, it looked like new.”
–Manolo D.
“They did what they had to do. They got it done on time. They were helpful and friendly.”
–Marietta M.
“They were very professional, clean, and easygoing. They knew what we needed and they got it done for us. We were very satisfied with them.”
–Mark V.
“Their knowledge about the problem that we had, they were very helpful and very nice. They followed up and did what they said they would do.”
–Marlese S.
“I always use them. I like the quality of the work and the service. I got my car repainted and they did a phenomenal job.”
–Michelle B.
“They are really helpful. I do business with them, because I am responsible for a fleet of vehicles. I would probably take mine to them as well. They keep me informed and they let me know what is going on. I am really satisfied with their service.”
–Miguel T.
“How fast they got the work done, they were very helpful. They explained everything in detail.”
–Mingwei P.
“They were fast and they always let me know what was going on. He was just a cool dude. He sent me a Christmas card and a birthday card. I can't complain about those guys. They were good.”
–Patrick V.
“I've used them a lot. They are prompt. They have always done great work on my cars.”
–Roger A.
“Their customer service, they were friendly. They got me in and out quickly and they helped me with getting a rental car. It was a great experience.”
–Ronald C.
“They did what they promised to do. They were friendly, they completed the work promptly, and it was done very well.”
–Ruth J.
“It was an older car and he did an excellent job. It was damaged. Now we fight over who will use the car because it looks so good. Before, we wouldn't use it. He was very thorough and he explained things to us really well. He had good customer service skills.”
–Shirley D.
“The work was done on time and for the price that they quoted. When you look at the car, you can't even tell there was any damage.”
–Steve W.
“The people were friendly. They seemed honest and knowledgeable as well.”
–Trevor M.
“The work was very clean. It was well structured and the car looked brand new. I liked the way that they dealt with their customers. I thought they were perfect.”
–Whitley B.
“I liked the fact that they were local and upfront with me. They were accommodating. They took care of the rental car and they did what they said they would do. They didn't overpromise anything.”
–Bobby Y.
“They were very helpful and responsive. They did good work. It looked brand new.”
–Christina G.
“They got in there, got working, got me a rental car, and got it done. They were professional and experienced. They even sent me a Christmas card.”
–Don R.
“They finished the work on time. They were pretty fast. It looked good when they were done.”
–Ernesto Q.
“They got it done quickly.”
–Florantine M.
“The overall professionalism and mannerism of the person working on my car, and I liked how clean the shop was.”
–Keylon S.
“Their customer care, and the results were great. They were very friendly and knowledgeable about pretty much everything.”
–Lori M.
“It is a prompt service. They are on time.”
–Mary J.
“The professionalism of the office manager and some of the technicians that I've come in contact with, they were very attentive to my concerns. They also answered my questions. I'll keep referring them to my friends and relatives.”
–Ramon B.
“The work was done on time.”
–Roberto R.
“I liked the quality of the work, the atmosphere of the shop, the personalities, and the politeness. Of the shops that I've been to, they are the best.”
–Ruben Y.
“They are knowledgeable about what they are doing.”
–Sorin A.
“The price, the quality, and the convenience to my office location.”
–William P.
“Alex was very helpful and very nice. There were some issues regarding payment from my insurance company, but he worked them out.”
–William S.
“They were consistent. I had no problems with them. They were okay.”
–Bernardita A.
“They did an efficient job on the back of my truck.”
–Brian H.
“They explained what they were doing. They did it on time and they did a good job.”
–Bruce B.
“They delivered the car when they said they would.”
–Chetan K.
“They are right around the corner.”
–Jim M.
“They were friendly, nice, and helpful.”
–Lisa P.
“They were thorough and very personable. They finished on time. They were easy to talk with when we had questions.”
–John W.
“They are nice and they do a good job. I consider them to have good customer service. When I call, they treat me right. They have a good attitude.”
–Jose D.
“The workmanship and the courtesy of the owner, we have also used them at our job for work vehicles. We have been satisfied with the experiences.”
–Kevin W.
“They were better than average. They were done when they said they would be. They were very courteous to me.”
–Sut W.
“They are an organized, clean shop that does good work. They do our fleet work. Whenever they get dinged up, they take care of them.”
–K.A.
“I knew them from other people using them. I trusted them. They got the car fixed on time. I thought they did a good job.”
–Gerald E.
“Their customer service, when I had to take the car back they took care of it. They were friendly.”
–Sergio H.
“They did a good job on my company vehicle. They finished it when they said they would and the work was good.”
–Vic S.
“They are very nice, very approachable, and fair.”
–Wanda W.
“They appeared to be very friendly and very cordial.”