Armstrong Carpet & Linoleum Co. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between November 2008 and March 2010. Customer last names have been initialized for privacy.

“They're probably the best company I've ever worked with, in terms of being on time with the job and scheduling.”
–A.C.C.
“Steve Balestrieri gave me the quote. He was personable, knowledgeable, and helpful. He was very good.”
–D.R.C.
“They were prompt, and they did a good job.”
–M.A.
“Those guys are the best. They are professional, they do quality work, and they do what they say they will do on time. I would happily use them again.”
–M.H.C.
“The ease of working with them, they were very professional. The workmanship was very good.”
–S.R.C.
“They had a clear understanding of what they were selling and how it should be done. Their prices were fair. I've used them for two jobs.”
–S.B.I.
“I like that they are local. They have reasonable prices and a nice showroom. They are on time and reliable. They have awesome workers. I went there initially to buy area rugs, and I've been using them for my contracting business ever since.”
–Adam S.
“They were very courteous. They provided me with samples and gave me all of the time and attention that I needed. They advised me on what would work best.”
–Alice K.
“I liked them from the moment I walked in the door. They had great customer service. They were very friendly, and they took the time to answer my questions. They also made suggestions. I liked the one-on-one relationship.”
–Anita R.
“There was a combination of factors. The accessibility, and the personnel were great. I liked the range and the quality of the merchandise.”
–Barry C.
“I liked Steve. He was very customer service oriented. He wanted to make sure I was happy.”
–Pam R.
“His professionalism, he did everything he said he would do.”
–Roseanne M.
“The service is incredible. They show up on time and the quality of the work is good.”
–Charles D.
“They have a good product, and they provide a good service. They also have a lot of options.”
–Danice M.
“They were the best. They offered a good selection, reasonable prices, and they did a great job on the installation.”
–Daniel G.
“I was really happy with my carpet. The installers were professional. I wouldn't think twice about having them back again. I'm very happy. I've recommended them to everyone. In fact, I'm going to have them do my kitchen floors.”
–Debbie H.
“I explained what I wanted, and they did it when other places told me they couldn't. I wanted a special carpet color that other places said didn't exist, but they found it for me.”
–Debbie W.
“They were helpful. They came to my home, helped me pick out colors, and did a good job. I couldn't have been more satisfied.”
–Ella H.
“When I walked in, the showroom was well organized. They greeted me right away, and they answered my questions. They also showed me samples. Before I knew it, I purchased the carpet. There were no hang-ups.”
–Evelyn C.
“The service was fine. They were there when they said they would be.”
–Fanny S.
“They were very prompt, and they cleaned up the area well. The work was very good.”
–Gene S.
“I appreciate that they have quality products, and they stand behind everything they do. I have worked with Steve for many years. He has a beautiful showroom.”
–Andrew E.
“The salesman was accommodating and efficient. The installer was very good as well.”
–Howard D.
“They are dependable, and their prices are good. They also use good quality carpeting. We use them for our rental units.”
–Jack B.
“They are local and open on Saturdays, which is helpful. They are also very accommodating.”
–James B.
“I liked the fact that it was a small store that provided a personal service.”
–Janie H.
“They seem to be good people to work with. They are not a big store like Home Depot, so you are able to get one-on-one attention.”
–Jean B.
“I've dealt with them for years. The work is always perfect. Their work exceeds my expectations. They know what they're talking about. They give me good advice.”
–Jean W.
“The quality of the installation, it was quick and well done. They brought out good samples. They were reliable and professional overall.”
–John B.
“The installers, and their salesmen were good. They had a good selection to choose from.”
–John H.
“I thought their customer service was great. We worked with Kevin. He was fabulous. They were very responsive with everything.”
–Kathy H.
“We used them in a small area. They did a good job on the installation, and the carpet seems to be holding up well.”
–Kathy L.
“They were willing to work within my price range. The product seems to be working out very well.”
–Kaye B.
“They were very efficient.”
–Laura M.
“They were very accommodating, flexible, and knowledgeable. They helped with selecting the right carpet for my lifestyle. Before I used Armstrong, I went to a couple of other companies, but the customer service was terrible. It was very refreshing to find such good customer service, especially in this day and age.”
–Linda C.
“They were very helpful. They did a wonderful job on the installation.”
–Lorraine B.
“The installation job was fabulous.”
–Marion E.
“They installed the carpet very quickly, and they were very friendly.”
–Mary R.
“The service and the samples, everything was just perfect.”
–Mr. S.
“They were professional and efficient. The carpet looks great.”
–Mr. V.
“The workmanship, and the people were very nice.”
–Mr. C.
“They were on time, and I could trust them.”
–Mrs. P.
“They came when they said they would, and they finished quickly. They were neat, and they cleaned everything up.”
–Mrs. G.
“Everything, they were friendly and knowledgeable. The service staff was vey good and so were the prices.”
–Mrs. T.
“Their service, promptness, and the way they laid the carpet, I was very satisfied.”
–Pam P.
“I guess I would say that they were accommodating, pleasant, and easy to deal with.”
–Shirley H.
“Their knowledge, they were able to answer all of my questions. The experience was perfect.”
–Steve P.
“I thought they completed the job fairly quickly. They were in and out of there.”
–O.F.C.
“The people are good representatives of the company. When they say they are going to do something, they do it.”
–R.F.S.D.
“They did what they said they were going to do, and the quality was good.”
–Anita F.
“The guy that runs the shop is very helpful.”
–Christina S.
“Everything, they met with me, helped me with my selection, and did a good job on the installation. It looks great.”
–David R.
“They are top quality, and they do a good job.”
–Edward R.
“The installer did a really good job.”
–Felicia T.
“Those guys come out and do a really good job. I've had them do several jobs for me. They are pretty good.”
–Fred P.
“We like the rug. It looks good. They did a good job installing it.”
–Harriett P.
“Their attentiveness at the store, they were very knowledgeable and answered all of my questions.”
–Geoffrey G.
“They were very fast.”
–Jessica P.
“They did the job quickly, with little disturbance.”
–Joe S.
“It's local, and they have fair prices.”
–Jorge L.
“They were very nice, and they worked quickly.”
–Leona F.
“They're fast and friendly.”
–Melanie H.
“They did a nice job. They did what they said they would do. The job was not easy. I was very satisfied with it. The people were friendly, and the price was fair.”
–Mr. N.
“They are close to my neighborhood, and they come out quickly.”
–Mr. M.
“They were efficient. They came and finished on time.”
–Mr. T.
“They were prompt, and they installed everything as planned.”
–Mr. N.
“The quality of the carpet, there is a real difference between the previous carpet installation and theirs.”
–Sally Y.
“He was recommended to me. I was very happy with the quality of his work.”
–J.B.I.
“They were on time, and they delivered what they promised.”
–W.W.
“They were very quick, and they started and finished when they said they would.”
–Mae C.
“They were very helpful with type, color, and the amount of carpet that I needed.”
–Max D.
“I thought everything was just fine.”
–Melanie A.
“The quality of the carpet and the installation, I've used him a couple of times. I'm going to use him again.”
–Al G.
“They sell a variety of materials, not just carpet. The people are nice.”
–Mr. S.