Arbor Fence, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2002 and March 2010. Customer last names have been initialized for privacy.

“They came out quickly, their estimate was fair, and the work was done when they said it would be. I was very pleased. I would recommend them. The reason I called them was that I was impressed by the fact that they were a local, family owned business.”
–Barbara D.
“I liked everything. I liked the owner, the receptionist, and the guys that worked here. I also liked the results.”
–David S.
“They gave me what I wanted.”
–Eleanor M.
“They were personable and professional. The crew was hardworking and neat. They were just wonderful. They came on time every morning, and they did a great job.”
–Judy L.
“They were very efficient, quick, and neat. The planning of the job was well done. They were so organized and nice. I plan on using them again soon.”
–Kazuo M.
“They were on time, they did the job, and they cleaned up well. When the job was finished, it was all good.”
–Marc O.
“They were very professional, timely, and they communicated well.”
–Miles W.
“The quality of their work, the quickness at which they completed the job, and the workmen didn't make a big mess. They showed up when they said they would. I've recommended them to neighbors. I've used them twice.”
–Paula C.
“Everything, and they came when they said they would to do the estimate. The quote came in quickly. They showed up exactly when they said they would. The workers were nice people. They did quality work. It was great. I've used them a couple of times.”
–Tina D.
“The workmen seemed happy while doing their work. They were laughing, talking, and working hard. I've been in management for many years, and I've never really seen that. It was a pleasure.”
–William P.
“They did a clean job, and they were quick.”
–Willy B.
“They were very accommodating. It was very good quality. I changed my mind a lot, but they were patient with me. They got the work done quickly.”
–Emily J.
“The quality of their work is very good.”
–Kristen F.
“I thought they were efficient and friendly. They appreciated my business.”
–Laurie T.
“It was very fast, and the quality was good.”
–Marc P.
“I like the end product. The fence is exactly what I wanted and expected it to look like. Working with Ron and his daughter is great. They are very responsive and nice. Their prices are fair.”
–Rebecca H.
“The price was right, the quality was good, and they were prompt.”
–Denise N.
“Their employees are friendly and very cool.”
–Virginia T.
“The quality of the work.”
–Gina D.
“They're honest. They have good prices.”
–Guido D.
“I liked everything about them. The crew was knowledgeable. They worked very hard. They used good materials. The customer service was great.”
–Karen M.
“They did what they said they were going to do. They got the job done on time.”
–Scott A.
“They got the job done on time. They did a good clean up job.”
–Mona W.
“The guy that represented them was very nice. He answered all my questions.”
–June D.
“They were prompt and neat. They did what they said they would do.”
–Stanley C.
“The guys were friendly and thorough. The whole process was just very easy.”
–Dean T.
“We asked them to do a fence that they hadn't done before. They did it without any hesitation.”
–Steve B.
“They were efficient. We were pleased with the work that they did.”
–Dennis P.
“The finished product, the guys were courteous and polite. They did a good clean-up job.”
–Sally G.
“I like everything about them. The people are friendly. The price is decent. The fence looks great.”
–Todd S.
“They were just great, very professional.”
–Rick D.
“They were easy to work with, just very straightforward.”
–Sam M.
“They did the work promptly.”
–Bill B.
“The follow-through, they stayed on the job.”
–B.T.C.
“I liked the salesperson.”
–Linda M.
“They were able to do the job within the time frame I asked them to do it.”
–Rob S.
“They were local.”
–Gayle P.
“The quality of the product.”
–Brian S.
“They were 100% on everything they did.”
–Elain D.
“The did some good work on some nasty hillside.”
–Mark K.
“Good customer service and quality product.”
–Ed A.
“They were thorough and did a great job on the fence.”
–Sherry S.
“I liked that they got in, got the work done, and had no problems.”
–Jeff C.
“They were professional, considerate, and thorough.”
–Chris S.
“They had great workers. The crew knew exactly what they were doing.”
–Sal E.
“They did what they said they would do.”
–William P.
“They are very personable, they usually showed up right on time and get the job done, and they do beautiful work.”
–Sara A.
“They are very reliable and they showed up when they said they would.”
–Sally R.
“They came out and put the fence up straight, they did it all in one day, they listened, and they cared about what I thought.”
–Michael F.
“Quality of work.”
–Stephanie H.
“The quality was excellent.”
–Denise T.
“They are wonderful.”
–Tada D.
“They were easy to work with and did a great job.”
–Darius A.
“I liked that they are reliable and they did the job in a timely manner.”
–Ruth E.
“Their good communication and friendliness.”
–V. O. A.
“They did a good job for the money.”
–Julie A.
“Their professionalism.”
–Nancy S.
“I like the quality of the fence and good workmanship.”
–William P.
“I like their friendliness, responsiveness, and their professionalism.”
–Christopher S.
“I thought they were over building the fence, but when they finished it, I was glad that we did it their way.”
–Diane J.
“Once they started they are very reliable.”
–Toby R.
“They were very straight forward.”
–Frank H.
“I feel really good about the staff. Karen, one of the owners, is excellent.”
–Michael H.
“I liked their timeliness, creativity and good workmanship.”
–Peggy P.
“They are real, open, up front, honest people, plus they are affordable.”
–Richard R.
“I like about the care they put in their work and the workmen are just great.”
–Louise C.
“They did a quality job and the service was prompt.”
–Ken W.
“They are local and built to my specs and they also did work for our little league association on short notice and at a good price.”
–Holly H.
“Their workmanship.”
–Nancy S.
“They definitely worked with us and upgraded the fence material.”
–Gwen S.
“Workmanship.”
–Frank B.
“They did a good job and worked within our time constraints.”
–Christina T.
“They were on time every morning, they did good work in a very timely manner, we're very pleased with the work.”
–Mrs. T.
“The way they showed up when they said they would. They responded on time with the estimate, scheduled the job, showed up the day they were supposed to be here. Also, the owner directed the crew when they got here, everything was explained, the job site boss was very communicative with us and the neighbors.”
–Mr. B.
“Their professionalism, their artistry, their craftsmanship, the fence is amazing it's a piece of art, they were recommended by the builder of my home and I continue to recommend them.”
–Mr. D.
“Honesty, quality and they stick to their word.”
–Elaine D.
“They got out and did the work, understood what I wanted and did it.”
–Tim G.
“Personal service, they communicated very well, staff was very nice and their work was good.”
–Arlene B.
“Responsiveness, ability to work with customer and get the job done.”
–Peter N.
“They were there when they said they would be. Also, they were very flexible, reasonable to deal with and they handled the changes very well. Lastly, they were great with the tenants at the property, nothing but professional.”
–Carla
“Returned calls, rapid response and good work.”
–Mr. P.
“We've used them before, came out get it done, fast and good.”
–Mr. C.
“They have a good product and it was well priced. It was a great experience and my neighbors loved it too.”
–JoAnn J.
“They were prompt and we were able to negotiate the price.”
–Mrs. F.
“They were prompt.”
–Bob S.
“They did a professional job in a quick time.”
–Domain C.
“Personal service. Listened to customer and gave suggestions.”
–Terry D.
“Communication.”
–Stan F.
“Easy & quick.”
–Delores F.
“Very good quality work.”
–Robert F.
“Very efficient and clean.”
–Gary G.
“Professional; on time; clean. Accurate pricing.”
–Kelleher Corporation
“They have good quality products. The job was done as promised.”
–Almos & Andrews Inc.
“They're professional, cope with changes, excellent employees.”
–Carol B.
“Very efficient, good crew.”
–Charley B.
“Real courteous and on time.”
–Billy C.
“Responsive and reliable.”
–Creekside Village
“We are quite pleased with their service.”
–Marin Glen Homeowners
“The job was done well. The products are quality.”
–Flora Springs Winery
“They were square with me. Delivered what they said.”
–Bill H.