Antioch Veterinary Hospital & Clinic Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between April 2002 and March 2010. Customer last names have been initialized for privacy.

“They are very pleasant. Every time I have a problem, they take care of it. ”
–Ana R.
“The personnel are involved, concerned, and care about our pets. We are always greeted in a friendly manner and our needs are taken care of immediately. That is why we keep going back there. It is the only place we would ever take our animals. ”
–Bob R.
“Their customer service, they were nice and friendly. They kept calling back to check on my dog. He had eaten glass ornaments. They kept calling to see if anything had passed and if everything was alright. ”
–Chad R.
“They were very courteous and very professional. Every time I've been there they have always been able to get me in for my appointment on time. ”
–Dwayne C.
“They are always there whenever I need them. ”
–Helen A.
“I liked everything. Everything was superb. ”
–Janet R.
“They are very nice people. They are attentive, and they care about animals. It is the only place we ever take our animals. ”
–Janine T.
“I really couldn't say. There are many things. They really take care of my dog. ”
–Jean E.
“Their thoroughness, and it was pretty easy to get the information across. When I had to specify certain things, they understood what I was saying. ”
–Jeffrey H.
“They are attentive, and they made me feel comfortable. ”
–Jessica T.
“They are very nice people. They gave me very clear instructions after neutering. They made sure that I understood what they were talking about. They were very gentle with the animals. I trusted them with my animals. They gave me a list of things that needed to be done. ”
–Joe S.
“Personality, they all have good personalities. They are very helpful and friendly. ”
–Joy W.
“They have a friendly and knowledgeable staff. ”
–Kathy H.
“The way they treat me, they greet me at the door and answer any questions that I have. Their hospitality is great. ”
–Kathy M.
“Polite and knowledgeable ”
–Kevin G.
“Everything, they were courteous. Their care for me and my dog was something I've never experienced before. They were great. ”
–Leila E.
“They answered all of my questions. They gave my animal excellent medical service. They were very agreeable. ”
–Marge S.
“They're friendly, and they treat my dog well. ”
–Michael S.
“Their availability, they are open on Sundays. ”
–Mike O.
“They are very courteous and very knowledgeable. ”
–Cathy T.
“They seemed to care about the animals. ”
–Margarita P.
“Everyone is very friendly. ”
–Cameron W.
“They did what I needed to have done. ”
–Kevin W.
“They were efficient and friendly. ”
–Janice C.
“They took care of what I needed them to take care of. ”
–Jack C.
“They're just very personable. ”
–Shannon B.
“They treated me really well. ”
–Caroline M.
“They were very friendly, polite, and professional. They got my dog scheduled right away. ”
–Carol A.
“They were friendly, they treated my cat well, and they listened to me. ”
–Lisa L.
“They did a good job. ”
–Roxana M.
“The customer service ”
–Jackie B.
“They were friendly and knowledgeable. ”
–Vilintino F.
“They are very personable and caring. ”
–Gloria R.
“They got the job done quickly. ”
–Eric E.
“The veterinarian was very nice. ”
–Janelle W.
“They were friendly and very nice. ”
–Johnny V.
“The doctor was nice. My dog liked her. ”
–Kim M.
“They did a really good job. ”
–Rose L.
“They seemed to know what they were doing. ”
–Della H.
“They were friendly. ”
–Kendra M.
“They care about animals and people. ”
–Marcia H.
“The person that helped me was really nice. ”
–Jennifer S.
“I didnĂ­t have to wait long. They got right to the point. They all seemed like they knew what they were doing. Everyone was nice to me and my dog. ”
–Josh R.
“They got the dog in right away. ”
–Nancy H.
“Our dog is happy. We've been going there for years. That's all we can say. ”
–Cherie E.
“They're prompt at getting my animal in. ”
–Sharon D.
“The people are very friendly. ”
–Joe P.
“They were caring. ”
–Melissa L.
“They were very friendly and nice. ”
–Katie W.
“It is a very clean environment. The doctor has a nice personality. ”
–Mariam S.
“I like their professionalism. They are clean, courteous, top notch folks. They act like they give a damn. They are more concerned about the profit margin. They take care of the animal and are very caring and compassionate. If it got to be between a rock and a hard place. They would take care of my animal or else I'd be coming unglued. ”
–Dane C.
“The doctor who we see. We like that they listen to us. They don't push us into spending anymore than is needed. They assess it correctly. Their assessment is reasonable. ”
–Sheila J.
“I think they have been very fair as far as how they have handled our pets as far as handling the emotional needs and the financial aspect of it. We have a terminally ill animal and they were honest about what needed to be done. We make the commute from Clayton, because we like the way they treat us. It can cost a lot to take them to bad vets who just have one after the other piling through, like bad nurses. They have always been fair, it's nice to see someone's praises rather than focus on the negative. ”
–Daniel W.
“When I had a problem they saw me right away. The first lady who came in, I liked her a lot. I used to have a stray cat that I nursed back to health and they were very helpful in helping me to do that. ”
–Karen F.
“I like their availablity and if I had questions about what is wrong with my pet they gave me literature to read. My dog had a boil and I was freaking out. They were easy to talk to. ”
–Ray C.
“They know what they are doing. ”
–Sharon G.
“They are very friendly and treat pets like they are people. ”
–Nancy C.
“They are prompt. ”
–Monica G.
“They are great, I love them. ”
–Dina R.
“They were personable and good follow up. ”
–Debra A.
“They were very knowledgeable, and were good listeners, which is important to me. ”
–Jill L.
“They did well in a very sensitive situation, and the follow up was good. ”
–Chris D.
“They were quick, in and out. ”
–Kevin N.
“They are friendly and answered all my questions. ”
–Alice L.
“They are very caring with the animals. ”
–Lisa C.
“I like the care and the convenience, I've never been turned away for an appointment due to overbooking. ”
–Kathy C.
“Convenient and they get me in right away ”
–Christine R.
“They were nice. ”
–Jamie S.
“They were good. ”
–Diane S.
“They are nice people. They are open 24hrs and they helped me out in an emergency. ”
–Dustin C.
“My wife deals with them and she likes them. ”
–Susan H.
“I like their friendliness and that they are helpful. They call back if the pet is sick. ”
–T.W. S.
“They are convenient and it's close. ”
–Marv A.
“They were friendly and very good with my dog. ”
–Patricia N.
“The place is clean. They clean it up, so you feel comfortable there. ”
–Dan S.
“Their service basically, very personal with your pet and with you. ”
–Linda M.
“Very flexible and Dr Schutzman spent a lot of time answering my questions. ”
–Janet A.
“You're greeted friendly, appointments are always on time, very clean in there, they handle animals with love. ”
–Steven S.
“Really nice to you, my dog was having puppies and the doctor got on the phone and told me what to do. ”
–Sue B.
“The service and the physicians. ”
–Janette K.
“They're very friendly, good service, take very good care of my animals. ”
–Richard R.
“Their hours, they're always there. ”
–Diana R.
“They're very caring and understanding with the owners and their pets. ”
–Jenine V.
“All the vets that I've had so far were wonderful. Including the last one who explained everything so well to my 10 year old daughter that she was able to make the right decision. I was rather impressed. ”
–Mariam T.
“They weren't in a hurry to rush you out the door. ”
–Karen G.
“They were very courteous and very thorough. ”
–Josephine K.
“Very friendly, and I feel they treat my doggies good. ”
–Alix C.
“Their customer service, I love the way they treat my animal. ”
–Christine D.
“They were able to accommodate me and everyone's helpful. ”
–Lucy M.
“Pretty flexible with appointments. ”
–Sylvia B.
“The service ”
–Terry B.
“They are open everyday of the week. ”
–Lee A.
“We had a really good doctor the last time. ”
–Kristi D.
“They followed through and followed up with our puppy. ”
–Sandy B.
“They make it very personable, make you feel at ease. ”
–Shawna W.
“The veterinarian there, I believe his name is Schutzman, now he gets a 10. ”
–Joyce T.
“They usually get me in quickly. ”
–Catherine P.
“They seemed like they cared. ”
–Lucio G.
“They're friendly and seem to know animals. ”
–Jill H.
“Clean facilities ”
–Jude P.