Anchor Auto Body Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between September 2004 and March 2010. Customer last names have been initialized for privacy.

“They made my car look better. Everything was new and shiny when I got my car back.”
–Ellen Y.
“They were very considerate. They were thorough and their service was excellent. Overall, they were very good.”
–Erniko T.
“They did everything that they said they would do. They were very courteous. It was a pleasure to work with them. I thought they were just excellent.”
–Erniko S.
“They are very efficient, their work is outstanding, the people are just wonderful to deal with, and they are very accommodating.”
–Linda A.
“One of their men, I can't remember his name right now, handled the whole process from start to finish excellently. He called me back and let me know what was going on.”
–Marvin P.
“Their attention to detail and their customer service, they were very friendly and attentive. They did everything I wanted them to do.”
–Paul B.
“Their service is excellent and their representatives are excellent.”
–Ren T.
“They keep me informed and I like their pricing. They call me with updated information. Also, their website has the updates posted online.”
–Susan M.
“Everything, they were very good and thorough. They explained everything and they were quick. I was very pleased.”
–Trudy G.
“They delivered on schedule, as promised, and they did good quality work.”
–Ali I.
“They were straightforward, nice, and on time.”
–Cheryl V.
“They were just kind and they responded quickly to what I needed to have done. They got my truck back to me pretty quickly.”
–David S.
“I liked the way they went about giving me an estimate. They performed to the estimate and the schedule they said they would. They did a very nice job.”
–Fred H.
“They were very accommodating and they kept me up to date. They offered me rides to and from work and my house. That came in handy when I had no car. They would phone me three to four times a week with an update and it was posted online for my convenience.”
–Garrett H.
“Good communication and they did good work. They kept me up to date with the status of my car and the repair.”
–George M.
“The quality of the finished work and their efficiency.”
–Jill W.
“The job seemed well done once it was completed. It was nice and clean. Everything seemed to be very organized and professional.”
–Scott M.
“The service was good.”
–David Y.
“The quality control, the attention to detail, and the way they work to keep the customer happy.”
–Raymond A.
“Their accuracy, and they did a wonderful job on my car. They were nice, polite, fast, and accurate.”
–Jody C.
“The customer service, and they did a high quality job.”
–Mark K.
“They did an excellent job. They had one of the cleanest facilities that I've seen. Everything was top notch.”
–Iva W.
“They were friendly, helpful, and they did nice work.”
–Violet M.
“The people were very accommodating. They did everything I asked for. They were nice, and the quality of the work was outstanding.”
–Karen S.
“The ease of service and everything.”
–Srinivas A.
“It's hard to say just one thing. They were professional, and they acted like they actually wanted my business, which is rare these days. The quality of the paint job was fantastic.”
–Donna T.
“They were very nice. I was very comfortable with what they did.”
–Sowan Y.
“Their professionalism, and the workmanship was great. They got the job done on time, and they were courteous. I would highly recommend them to anyone.”
–Juanita O.
“They were responsive, and they were very easy to work with. They gave me all of the details.”
–Gill S.
“Timeliness.”
–Krisan N.
“They were very helpful, as far as getting to and from the rental place. They were very organized.”
–Nancy P.
“The guy I talked to actually listened to what I said about my situation and what I wanted him to do. He came up with a plan of action to fix my car. It was clear that he was listening to me and doing what I wanted him to do.”
–Chieze O.
“They made the whole process pretty stress-free. The work was very good.”
–Zhenghua L.
“The quality of the work.”
–Imam Y.
“I liked Chris and Tom. They were pretty responsive.”
–Deborah S.
“This is the second time I've used them. They are open, honest and upfront with the customer. The estimates are accurate and they communicate very well as far as information and delays are concerned.”
–Natalie W.
“They seemed pretty competent in their work.”
–Greg P.
“They are competent and friendly. They are just great people to work with.”
–Anthony F.
“They were very prompt and they answered all of our questions. Their work was very good.”
–Jacob D.
“I liked the whole thing. I liked their professionalism and timeliness.”
–Dave P.
“They have good customer service and offer good quality work.”
–Peter B.
“They were just straightforward and honest with me.”
–Paul K.
“The personal service was great.”
–Ruby H.
“They did good work and they were professional in the way they handled my car. They were also really organized.”
–Gordon W.
“The total time it took for the repair was great. It was done in less time than they quoted me. They came highly recommended by my mechanic.”
–Jeff F.
“They were polite, courteous and very efficient. They really know their business. I received great service there.”
–Jean C.
“The work was perfect and on schedule. I can't think of anything negative to say about them.”
–Irving B.
“I liked their friendliness and willingness to work with me on my insurance paperwork. They were very helpful.”
–Frank R.
“They just got it done.”
–Eugene W.
“I liked their service and honesty.”
–Don W.
“They were very receptive, responsive and the work was done on time.”
–Jeri B.
“They were very personable and did a very good job.”
–David K.
“The quality of work they performed on my car was good.”
–William N.
“They did nice work. They were recommended to me by a friend.”
–Art P.
“They are open to talk to and they keep in touch. They go overboard to make me happy.”
–Russell C.
“The claims person was wonderful.”
–Anthony M.
“They were very helpful and cordial. Tom was great. He made it very convenient for me to do business with them.”
–Nikhita S.
“The people there were nice and they gave me good information.”
–Qiming W.
“They did a good job.”
–Wenling K.
“They were very professional. They contacted me about the status of my car, which I liked. I liked that I didn't have to worry about asking them about my car. They are proactive in their approach.”
–Kiran P.
“They are very professional and the shop is very clean.”
–Charles S.
“They were recommended by AAA.”
–Eresto Y.
“They made me feel very comfortable and in the auto repair business that is very unusual.”
–Joseph B.
“The job looked terrific. They have good service and quick turnaround.”
–Jackie Z.
“They were professional, polite and got everything done by the time they promised.”
–Rosa F.
“They kept in touch and kept me informed.”
–David M.
“They explained everything very clearly and the quality of the work was good.”
–Gong L.
“They are professional and friendly. There were no surprises.”
–Peter P.
“They have great customer service and did a good job..”
–Tom L.
“They did a good job.”
–Robert R.
“They are pretty nice. They listened to me and did what I asked them to do.”
–Peter T.
“The personnel, they were amiable and professional.”
–Sylvia K.
“They have really great customer service.”
–Jason C.
“They did the work very quickly. It was a clean and good looking job.”
–James E.
“They did a good overall job.”
–Betty W.
“They had a man there I can't remember his name, but he was very nice. They were very quick and professional.”
–Mona N.
“They were very courteous and fair.”
–Oletha C.
“It was a job well done.”
–Alan C.
“They are very punctual and explain everything very clearly.”
–Arie P.
“They explained everything well to me.”
–Peter Z.
“Efficient, professional.”
–Richard R.
“The service, courtesy and the way things are arranged.”
–YingJun L.
“They did a good job on the paint.”
–Dennis W.
“Overall customer satisfaction, they kept us informed and they were on schedule.”
–Peter G.
“Everything about the job.”
–Miriam A.
“They're honest. They do what they say they'll do. They do a great job.”
–Steve R.
“They were fast and helpful.”
–John A.
“The service.”
–John W.
“They had very nice workmanship.”
–Amjad N.
“Everything went smooth .”
–Bryan H.
“Very clean; work was done quickly.”
–Kirsh E.
“They were very clear about the amount of work that was needed and how much it would cost.”
–Kathey P.
“Everything was good, no problems.”
–Paresh R.
“I liked everything about them.”
–Doris M.
“The salespeople were helpful and the quality of work was good. They didn't push extras; price was reasonable.”
–Jim P.
“I got an appointment quickly; they did the work quickly and arranged a rental car.”
–Paulette A.
“They were very responsive; good customer service and quick turnaround.”
–Nikki W.
“Friendly, personable, stuck to schedule, quality work.”
–Vaeling M.
“Attention to detail.”
–Robin C.
“They got it done quickly.”
–John K.