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American Kitchen and Bath - Bathrooms by Hans Survey Responses
“Personal service and attention to detail, they are efficient and cost effective.”
–R.P.D.G.
“They did everything they said they would do, without any problems. It was done quickly and it was perfect. I had no complaints.”
–Bruce R.
“They are pretty much on time. They come when they say they will be here. They move their schedule around to get me in. I have been doing work with them for the past twenty years. They are really good about working with me.”
–Clint J.
“They made it very safe for me. I am eighty-four. I was very happy with the mechanic, Ron. He was very nice and courteous. He did a beautiful, clean job. The price was right.”
–Konnie K.
“The customer service was good and they followed through on making things happen. I have used them a couple of times and I have always been happy with them.”
–Lois F.
“I liked the quality and working with the people there. I liked working with Ron. He had a great sense of humor. Hans was fun and he had a good sense of humor as well.”
–Mike D.
“They were very personable, helpful, and prompt. They were perfect.”
–Patricia W.
“The fact that the owner was able to come over and go through the whole process with me, he took his time and picked out the right materials. When the guys came in, they knew what they were doing. They got it done in the time frame they said they would. They were one of the best contractors I had ever dealt with. He was a good guy and he was straightforward. He told me what was going on.”
–Patrick C.
“They were very upfront and they did quality work. They gave an initial quote, we discussed it, and we came to an agreement. They did what they said they were going to do in a timely fashion. They were very accommodating. There were no hassles. The project went very smoothly. They were here when they said they would be here. I was happy with the quality that I got.”
–Robert G.
“They didn't quit on some things that they could have quit on. I had a fan over the burners that didn't work right. They kept on it and got it as good as it could be. They could have easily given up after a few weeks. They were really honest and easy to get a hold of. Anytime I called, I got Hans or he called me right back. He deserves ten stars for being right there for me.”
–Rudolph S.
“The quality of the work was good.”
–Vinay A.
“They were very responsive and it was very easy to work with them. I liked the people. They were very personable.”
–Aarti C.
“They were able to accommodate the surprises along the way. After things were torn down, there were surprises that were found, but they took care of them. Most of their guys were great. Overall, I had an excellent experience with them. Hans was excellent at explaining and describing the intricacies of the remodel.”
–Connie W.
“I think the fact that he wants to do it right, he is going satisfy his customer, which I really appreciate. I am satisfied.”
–Don A.
“I think the people he has working for him seem to be qualified and personable. They are easy to work with and competent.”
–Faye K.
“We have recommended them to a few people. We have a Shapell home and they recommended them to us. They did everything the way they said they would.”
–Kumar T.
“They did a good job for a good price.”
–Rich S.
“They would come to my house early in the morning so that I didn't have to miss work.”
–Robert B.
“They delivered on time and the quality of the work was good.”
–Johnny C.
“They were easy to get a hold of when I needed to ask questions. The owner was really nice and very personable. There were a couple of issues when he was done, but he worked with us to make us happy.”
–Scott C.
“The quality of the workmanship is just top drawer. They have the construction phase down pat and I really like the finished product.”
–Steven T.
“I thought their communication was very clear.”
–De R.
“They had a great attitude and they were very responsive in terms of customer support.”
–Walker R.
“They were punctual and reliable. I also liked the price.”
–S. P.
“One of the things that I like best is that they deliver what they say they are going to deliver. We even had them build stuff for us, which they did to perfection. The guy who came out here to take measurements and the people who made the cabinets all paid good attention to detail. Their products were just perfect. They went over the paint with us to make sure its performance was of the highest quality. I was very, very impressed. I would not hesitate for one second to use them again.”
–Tom L.
“They were punctual. They did a good job. The people they sent were professional.”
–Angelines C.
“I like their attitude, their concern and their expertise.”
–Barbara B.
“They've been helpful with everything.”
–Ben G.
“They completed the work on time and did nice work. I was very pleased.”
–Otilia M.
“They worked very closely with me. They listened, and whenever there was anything, I could always talk to them about it. They took care of everything. They were very service oriented.”
–Janice M.
“They were very accommodating and friendly. I really got exactly what I expected.”
–Ariadna P.
“They delivered what they promised on time and the installation was professional.”
–Carl J.
“They did quality work. They were very responsive to our concerns and kept our place clean. Hans is a great guy to deal with.”
–Dave S.
“They did the job quickly, on time and as promised.”
–Toby M.
“They were good, honest people and they did the job well. It looks great. They cleaned up very well.”
–David J.
“Their overall professionalism and the quality of their work.”
–Rebecca B.
“Their attention to detail and the quality of their work.”
–Malathy S.
“They were dependable. They came out when they said they would and did a good job. The woman in the office was nice.”
–Gerry R.
“I like the workmanship. If they couldn't find somebody to do a certain thing, they would find someone else who could do it.”
–Grace M.
“They were very friendly and they had a good crew.”
–Jacob M.
“When they said they were going to do something, they did it. They were prompt and they always showed up when they said they would.”
–Johanna C.
“I liked the fact that they were able to communicate with me well.”
–Nell B.
“Johans was very easy to get a hold of and easy to talk to. When we had questions, he didn't mind coming over here to discuss things. The pricing was very good. The workers he hired were very receptive to our questions and concerns. We had a very good experience with him.”
–Joe B.
“They did what they said they would do.”
–Elizabeth D.
“Their promptness.”
–Miriam S.
“The quality of the work.”
–Adva Y.
“They came in and did the job thoroughly and in a reasonable amount of time.”
–Lael R.
“They were just honest. They did a great job.”
–Gayle J.
“They listened to my ideas and stayed within my budget.”
–Linda M.
“First of all, I like Johans. He really listened and wanted to make sure that I was going to get what I wanted. He knew what was important to me. He was really easy to work with. I had to go to a bunch of different places to make my choices, and they all really loved working with him. That was confirmation to me that everything was going to work well with him. He wrote the budget out, broke it down and he stayed within it. He is a very honest person.”
–Lilly I.
“They were very professional and courteous. I had no complaints at all about them.”
–Marian S.
“They were efficient, polite and they did what they said they were going to do. They were also careful. They cleaned up very well. They came when they said they would and they did it in the 4-day period they promised. Everything was tip top. They scratched the wall a bit, but he fixed it right away. He even repainted the walls.”
–Marion H.
“They were quick and clean. They did the work well. They were in and out.”
–Mark K.
“Integrity, service, and they followed through with what they said they were going to do. They were trustworthy.”
–Masahiro H.
“They were very thorough. They showed up every day and they were meticulous.”
–Becki K.
“The fact that they cleaned up, they had good quality and the craftsmanship was good.”
–Beverly R.
“The craftsmen and their patience.”
–Cynthia F.
“Their professionalism, and the fact that they work with the customer. When my husband and I had questions, they actually explained why certain things were being done. Everyone was on time. Nobody left until everything was cleaned up. We had two pets they had to work around, but not one word was said about it. They showed up on the job every morning. They paid more attention than any group we've dealt with before.”
–Kathleen S.
“They came every day until the job was finished. They did a very nice job and cleaned up afterwards. They were very professional.”
–Robert W.
“They did very good work. I liked the good workmanship and the great attention to detail. We've used them three times already.”
–Galina G.
“That they went about their business, they knew what they were doing.”
–Mariette F.
“Their attention to detail, and I was involved in the decision-making process.”
–Sylvia P.
“First of all, they are very friendly and professional. The subcontractors were very professional and the job was managed well. When things were not done right the first time, they were corrected. I also liked the quality of the work and the craftsmanship.”
–Vlad L.
“We appreciated the quality of the work and the care the workmen took. We appreciated their willingness to take care of problems. We were very satisfied with their work.”
–Elaine R.
“Just the dependability and reliability.”
–Christina K.
“The scheduling.”
–Shirley C.
“There were no surprises.”
–Barbara E.
“Johans was very good at solving problems and responsive.”
–Lorene T.
“They delivered what they said they were going to and they were very efficient.”
–Yvette L.
“Probably the fact that the work was done professionally, and there were no problems. We were satisfied with them.”
–Toni A.
“They did the job in a timely manner.”
–Gregory S.
“They were systematic, good people. They did well.”
–Harish R.
“They were very good.”
–Jean B.
“The people that came out were nice, friendly and professional.”
–Vani A.
“They were good with the timing and kept my down time very short.”
–Jeralyn R.
“They were on time and they did a high quality installation job.”
–Jin L.
“They pretty much came and did the job for us without any huge delays. They got done in a timely fashion.”
–William B.
“They were small enough, so they were able to give us a lot of personal attention. They were easy to get in contact with.”
–Joe L.
“Hans is very reasonable and a man of his word. The company is not too small and not too big.”
–Angela M.
“What I liked was that he answered the phone and did an estimate that was accurate. He did the work when he said he was going to.”
–Lee C.
“Their follow-up.”
–Mark F.
“Everyone was very helpful and friendly.”
–Mark M.
“They were very good at the job they did. Most of the guys were very efficient and very good about doing their job. I was very happy with most of them.”
–Nita M.
“The craftsmanship and the finished product, as it looks great.”
–Norman P.
“I liked the job they did. I also liked how they handled things. They were very prompt and they cleaned up.”
–Barbara G.
“They were pleasant. They were fairly reliable and they did good work.”
–Peggy P.
“I liked working with the owner.”
–Nancy N.
“They just seem to care.”
–Kathleen A.
“The workmanship and the reasonable price.”
–Ingeborg M.
“I liked the craftsmanship of the person working on my particular job.”
–Tim P.
“It is convenient and affordable.”
–H. C. C.
“They did the work on time and they were efficient.”
–Chaya K.
“Their prices were very competitive. I didn't feel that their prices were very inflated.”
–Carol L.
“I liked Johans and the way he handled the contract. He responded well and promptly when I complained about things.”
–Connie O.
“That they showed up to work every day, and they tried to take care of all of the problems we encountered. They went out of their way to help us.”
–Lucy R.
“They were flexible.”
–David M.
“The selection.”
–Greg D.
“They have really good workmanship.”
–Sonia T.
“Hans is very good. He is smart and easy to work with.”
–Jack S.
“He actually came out for the appointment and followed through.”
–Susan O.
