The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2008 and March 2010. Customer last names have been initialized for privacy.
“They seemed like they were trying to do everything the way I wanted it done by the time they left. They were pretty prompt.”
–Bernice T.
“They followed through with everything they said they would do. They did a very good job. So far, I have been really happy with what I purchased. It has helped my back a lot. I liked their T.V. commercial. Jason was really helpful when answering my questions.”
–Bill F.
“Their expertise at what they did.”
–Bob W.
“They worked steadily and hard.”
–Dorothy S.
“Everything went well.”
–Frank Y.
“Their honesty.”
–Genevieve R.
“The quality of the bathtubs that they sell.”
–Joan C.
“They were very polite, nice, and they did everything just right. We were very pleased with them. Their service was very good. They left everything really neat and clean.”
–Joan R.
“When everything was finished, I liked everything that was done. It was put away the way it was found, and it was very clean. They were fast, clean, and capable.”
–Joe P.
“The fact that they were local, and they were very quick to get the job done. They had the job done in two days and within the same week they gave me the estimate. I got a price quote from another company, but they weren't going to be able to send somebody out for another five weeks.”
–Joseph L.
“They came in and did what they said they were going to do. The bathtubs they sold were quality products.”
–June B.
“They showed up when they said they would, they did exactly what they said they would do, and they cleaned up after themselves when they left.”
–Aida T.
“I liked the products that they sold. Since they installed it, I have been using it, and I like it. I am a stroke survivor, so I really appreciate it.”
–Pamela C.
“Their workers were wonderful. They made things work. They did the best they could with the information they had.”
–Elizabeth B.
“They were very professional. The entire job was done professionally.”
–Harry S.
“I liked the way their guys explained things to me. They explained what they were going to do pretty clearly. It was really neat the way they did it. After they left, there was no debris anywhere.”
–Hattie G.
“Their employees were polite.”
–Jerry W.
“They sell bathtubs that include a shower unit. Our bathroom didn't have a shower previously.”
–Margaret B.
“They were very polite and very thorough. I was happy with their service.”
–Rose Q.
“The final product, they were able to finish the job, so that it looked very professional. It looked like it was part of the original house structure and not just put in.”
–Frederick H.
“I liked the neatness of it. They were prompt. They were here when they said they would be, and they were neat and clean. There was no leftover debris.”
–Joe R.
“They did the work rapidly. They did a good job.”
–Maude G.
“I can sit down and wash my feet. I like the bathtubs that they sell.”
–Don M.
“They got it done quickly.”
–Linda P.
“They installed it pretty quickly. It only took a few weeks.”
–Midori R.
“They have a quality product. It only took them a day to install the windows, and they cleaned up after themselves.”
–Ann S.
“The new windows did what they were supposed to do, and they look good.”
–Ms. C.
“I like the windows.”
–Lisa B.
“The windows made the house quiet and warm.”
–Ms. A.
“Their precision work, and they were very clean and professional.”
–Mr. B.
“I like the windows. They are high quality.”
–Ms. U.
“I like the fact that the house is warmer and quieter. They were in and out fast and did a good job.”
–Mr. H.
“The windows made a big improvement by keeping the house warm. It also looks nice.”
–Ms. A.
“They took care of me quickly when I needed two windows replaced because of a fire next door.”
–Mr. O.
“The windows keep the house warmer.”
–Ms. S.
“They were prompt, professional, and they cleaned up their mess.”
–Mr. G.
“I was very impressed with the staff and the workmanship.”
–Ms. R.
“They were very neat and cleaned up their mess. Everything was perfect.”
–Mr. B.
“The windows were put in beautifully.”
–Mr. G.
“The workmanship was good.”
–Mr. B.
“The quality and professionalism.”
–Mr. A.
“They were prompt and did the job in a reasonable amount of time. They were only here for one day and got it done. The guys they sent out were very efficient.”
–Mr. A.
“They came on time, they were neat, and they cleaned up after themselves. They did a very good job.”
–Mr. A.
“They did the work quickly, and they did what they said they were going to do.”
–Mr. B.
“They were really efficient, and the quality of the windows were good.”
–Mr. L.
“The quality of work was good.”
–Mr. N.
“The look of the windows, and they keep the sound out.”
–Ms. O.
“The workers were courteous, and the workmanship was good.”
–Ms. V.
“I like the product and the quickness with which they got the work done.”
–Ms. B.
“The quality of the windows.”
–Ms. B.
“They did what they said they would do.”
–Ms. B.
“Everything is okay, and the windows are good.”
–Ms. H.
“They put in good windows.”
–Ms. T.
“They were prompt, the installers were nice, and they did what the said they would do.”
–Mr. O.
“The durability of the windows.”
–Mr. F.
“I liked the fast service.”
–Mr. W.
“I like the windows. They are high quality.”
–Mr. R.
“They were here when they said they would be and got the job done sooner than I thought.”
–Mr. C.
“The workmanship was great.”
–Mr. O.
“Their work and efficiency.”
–Mr. B.
“They were prompt and efficient.”
–Mr. A.
“They were efficient and did good work.”
–Mr. A.
“I like the fact that when they make an error, they quickly take care of it. I was very happy with the end result. They lost money when doing the correction, but they did it to make sure I was satisfied.”
–Mr. L.
“We had every window done, and it has cut down on our heating bill. They did everything on schedule.”
–Mr. M.
“The quality of the product was good.”
–Mr. R.
“The windows slide back and forth really well.”
–Mr. S.
“Efficiency.”
–Mr. S.
“They did the service within one day. It has been about four years since we've used them.”
–Mr. T.
“I like the windows, and they did a good job installing them.”
–Mr. T.
“The product is very functional, and it looks nice. We are not getting the drafts that we used to get from the old windows.”
–Mr. T.
“They were fast, efficient, and they did quality work.”
–Mr. T.
“They cleaned up after themselves and did a quality job.”
–Mr. V.
“The guys were very nice.”
–Mr. B.
“They did a good job, and the windows look nice.”
–Mr. F.
“They windows are great.”
–Mr. B.
“The windows keep the house warmer.”
–Mr. P.
“They were very good, and they did what they said they would do. The windows made a big improvement.”
–Mr. W.
“They did the job really fast.”
–Mr. M.
“The response time and time of completion.”
–Ms. D.
“They did what they said they were going to do.”
–Ms. W.
“They did a good job.”
–Ms. L.
“The job was good, and the people who did the job were nice.”
–Ms. B.
“The windows are pretty good.”
–Ms. S.
“I liked the quality of the windows.”
–Ms. P.
“They did the job quickly.”
–Ms. R.
“They showed up on time and cleaned up when they were done.”
–Ms. G.
“They had a good sales pitch.”
–Ms. B.
“They were very quick.”
–Ms. V.
“The presentation was very good.”
–Ms. G.
“They were quick.”
–Ms. S.
“I liked the windows.”
–Ms. M.
“I liked the salesman and the women in the office. They were very customer serviceoriented.”