The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2002 and March 2010. Customer last names have been initialized for privacy.
“They came to see what the situation was with the move. It wasn't an easy move. We were moving from a third floor apartment in San Francisco. They thought it was going to take all day. They had two guys in there and they did it. They also arrived on time and came in on target with the quote.”
–Jan G.
“I thought they were fast, thorough, and professional. The owner was very personable.”
–Connie S.
“They knew what they were doing. They were fast and they didn't break anything.”
–Monica T.
“Prompt and efficient, they handled everything in a professional manner.”
–George C.
“They were able to meet our needs in the necessary time frame.”
–Kathryn B.
“From making the appointment, to getting an estimate, to moving accurately, they are exemplary in every facet that they offer.”
–Bob S.
“They are reliable and careful. The price is usually right. They are easy to work with. I've been using them for years.”
–Tilda T.
“They were very careful. They took care of the minor breakage we had. Deborah Patterson was fabulous.”
–Lynn M.
“They were very professional, nice, and willing to help out. I thought they were great.”
–Kristy C.
“I've used them twice. They were highly recommended by several friends. They took care of my stuff. They were personable. They really made themselves available on short notice, which was very important to me.”
–David S.
“Friendly, reliable service.”
–Dexter S.
“They are responsive and very careful with handling things. They are very pleasant.”
–Margarita G.
“They are always very responsive. The people that they have do a good job.”
–David F.
“They did what they were supposed to do.”
–William S.
“How efficient they were once they finally got here.”
–Veronica
“The management.”
–Bob M.
“The staff was nice.”
–Francis C.
“The company is great. The service was very good and within my budget. I had no problems with the move at all.”
–Dennis A.
“The communication was great, they were the best moving company I have worked with.”
–David C.
“They are very personable, on time, and neat. I really felt that I could trust them.”
–Suzanne S.
“They are timely, and accurate. They try hard to stick to the estimated cost.”
–Kim S.
“They are professional and willing to please. The communication is very good.”
–Marcy T.
“They kept their word on everything, they were on time, efficient and the came in at the original estimate.”
–Carolyn L.
“I liked Deborah.”
–Barbara T.
“They are fast, efficient and experienced.”
–Annie S.
“I liked their competence, their follow through, their service and the quality of their employees that they sent to work in our home.”
–Nancy C.
“I liked everything, they were accommodating, kind, clean, efficent, and nice people.”
–Howard G.
“They were on time, great price and polite people.”
–Rosemary .
“They were very friendly, on time, organized, they were a real joy, and the price was also good.”
–Laura B.
“There was nothing I didn't like, Deborah was very acommodating to our needs and so was Gary.”
–Linda R.
“They were friendly and very helpful and they did more than they had to and it was really nice.”
–Catherine S.
“Barry's a friend and they did a good job, and the people I referred to them were also pleased.”
–Diane K.
“Jim likes them, they do a good job for him.”
–Jim .
“Everything was fine and it was quick.”
–Felix R.
“They work hard, fast and are very flexible.”
–Irene B.
“They moved us and didn't break anything.”
–Nita G.
“They show up and get the job done and I've used them twice.”
–Susan R.
“Very friendly and honest.”
–John S.
“The personal and careful service.”
–Robert M.
“I got personal service. They are so nice.”
–Elsie D.
“They were fast and accurate.”
–Doreen C.
“They were organized, friendly and very careful with my move.”
–Carlos M.
“They did an efficient job.”
–I R C Company
“Very friendly and reasonably priced.”
–Ron R.
“They worked very hard. It was hot and they didn't complain about anything.”
–Mike M.
“Local, friendly and knowledgeable.”
–Barbara Harris
“They did everything just right.”
–Bobbie C.
“They were accurate, responsive and careful.”
–Susan B.
“They were very diligent. They even used padding.”
–Jim K.
“They are just really nice people who care about their customers.”
–Julie S.
“I just liked everything they did for me.”
–Linda N.
“I would rather not answer anymore questions.”
–Inge R.
“Courteous and careful with my things. They were respectful.”
–Judith C.
“They did what they said.”
–Lisa V.
“They are easy to talk to. Very friendly and extremely helpful.”
–Mrs. S.
“A move is always a hectic time. They are the most helpful group of people that I have ever dealt with in a move situation.”
–Mike H.
“They are friendly.”
–Krista J.
“They took responsibility for making sure things were moved as I requested.”
–Sheila S.
“They were punctual and just worked.”
–Marcia K.
“Everything was fine.”
–Alexander L.
“Very responsive.”
–Hamed F.
“Down to earth. They worked with me on pricing.”
–Beth R.
“Prompt and paid attention to details.”
–Paul R.
“They seemed honest and straightforward about the cost of the job.”
–Dina B.
“They came as scheduled and didn't waste anytime.”
–Howard J.
“Careful, responsible and friendly.”
–Emma S.
“They're a local business.”
–Joy G.
“The friendly attitudes.”
–Jan C.
“Everything.”
–Bill M.
“They were diligent and accurate. Nice to deal with.”
–John K.
“I don't know the guy's name but one of the guys that came was very nice.”
–Lindsey F.
“The way they handle themselves. Friendly, honest and on time.”
–Penina M.
“They are honest, which is most important for me. They were also prompt and personable.”
–Bill N.
“They know the moving business and how to delicately handle furniture.”
–Kathy T.
“Very nice people. Local small business.”
–Alice G.
“That was a while ago but they did fine.”
–Jeff B.
“They guys who did the moving were careful and consistent.”
–Kay I.
“The move was done quickly.”
–Colleen B.
“The extra care they took to make sure everything stayed in one piece.”
–Jenny T.
“They were gentle when moving my hutch.”
–Marcus M.
“They were almost perfect.”
–John T.
“They got the move done on the date that they said and all the arrangements were on target.”
–Carol D.
“They were all very professional and courteous.”
–Andrea C.
“The personal care.”
–Ann W.
“They were professional, prompt and careful.”
–Jennifer W.
“Efficient, on time and friendly.”
–Jim M.
“The personal attention and friendly personalities.”
–David C.
“I don't know. The job was done accurately.”
–John L.
“Friendly.”
–Carol T.
“That was a hectic time for me but they made it easier.”
–Kelly D.
“They did a good job. Helpful and nice.”
–Susan P.
“They were prompt and efficient. Reliable.”
–Frank A.
“They were prompt.”
–Beth E.
“They worked hard moving all my things.”
–Jean P.
“I was satisfied. They moved everything in about two hours.”
–Pam A.
“You can depend on them. They do a good job of moving.”
–Carrie C.
“Specifically nothing. They did the move and it worked out fine.”
–Jocelyn G.
“They were on time. They didn't stall, they just worked on getting the move completed.”
–Jeff B.
“They were prompt and professional.”
–Kevin K.
“They were very clean about how they did their job.”