The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2008 and March 2010. Customer last names have been initialized for privacy.
“They work on both of my vehicles, they are efficient and they are always able to schedule me in a timely manner. They have quality people working there.”
–Ben S.
“They are convenient for me. I've known Brian for years. He's always been fair with me and he does a good job.”
–Bob J.
“They are close to where I live and very knowledgeable.”
–Bob S.
“They do the work quickly and consistently. They work on both of our cars and we never have a problem.”
–Brian M.
“They are car people. They understand cars and care about cars. It comes through in the quality of the work that they do. They don't cut corners. They are courteous and very professional.”
–Dave B.
“They know us and they know our cars. We've used them for years. They are very personable and skilled. They are on top of things like recalls.”
–George M.
“I think they are very informative. They appear to be knowledgeable. They are prompt and they provide reasonable answers to my questions.”
–Gordon B.
“He was professional, he answered all of our questions, and he was very nice. We thought he did a phenomenal job. In fact, we are going to start bringing our other car in also. We would use him and recommend him again in a heartbeat.”
–Irene I.
“The last time I used them, they took my car in and they got me out in less than two hours. They did it for about half of what the dealer would have charged me. It would have taken the entire day at the dealership. They are very convenient for me because they are close to home and work. They've always done a good job.”
–Jim A.
“I've used them many times. I go back because they're local, friendly, and they do pretty good work.”
–Jim C.
“I like that they are convenient. They are near my house.”
–Kim S.
“I think they are superlative on all counts. I trust them, they are friendly, and they do excellent work.”
–Michele C.
“They are very through and pleasant. What else can I say? I'm satisfied with them.”
–Rebecca S.
“The great service, they even came to our house once and jump started us when we had a dead battery.”
–Ann B.
“They are versatile, thorough, and they do the work right the first time.”
–Bob P.
“They get me in and they get the job done.”
–David G.
“They are very personable and helpful. They usually take the time to explain things. They've always done a good job for us.”
–Jerry F.
“What I appreciate most about them is that they are very service oriented. They really go out of their way to take care of their customers. I've used them since the 1990's for that reason.”
–Jim P.
“I need to go in next week. I always go back to them. They are nearby and I trust them to do good work.”
–John S.
“I've used them once. They seemed friendly and knowledgeable. They got the worked done quickly. I would use them in the future.”
–Doris H.
“They were very helpful when I went in. They tried to explain everything to me. I thought the work was done correctly.”
–Joyce C.
“They are close to where I work. I like their location.”
–Louise H.
“They give good service and they are good at finding out what the problem is.”
–May W.
“I believed they did a very good job. They were nice to work with.”
–Bonne A.
“They know what they are doing. They are close to our house and they are very customer oriented.”
–Judith A.
“I have always received personal service from them. They've always been honest and upfront about charges and what needed to be done. My husband and I have always been satisfied with the people and how quickly we get our car back.”
–Ann G.
“Their overall knowledge of cars and how they work, I like their courtesy, and the way they explain things when I have questions and need an explanation of what's going on with the car and the ramifications. They are honest. If they tell me something is worth doing, I believe them. I don't feel like I've ever been cheated by them. Brian and his staff are just great.”
–June D.
“Their honesty and good work, they are the only ones we've used for several years.”
–Bernie T.
“Our family has always used them. They are honest and they do good work.”
–Jenny G.
“Quality.”
–Bob S.
“The good relationships and their integrity, they are the best.”
–Brian M.
“They do a nice job. The car is clean when they get through working on it and they meet their delivery promise.”
–Bruce L.
“They are very courteous.”
–Catherine B.
“They are very convenient and service oriented. They also provide a shuttle service. They pretty much give you a safety inspection. They look out for a long-term relationship with you and your car.”
–Julie C.
“They were outstanding, clean, professional and they did a neat job. They kept in touch with me. I couldn't have asked for a better shop experience.”
–Clifford M.
“They are friendly.”
–Jenny P.
“The service was really good and my car is running great now.”
–Ed H.
“The service is excellent. They explain everything thoroughly without talking down to me as a woman. If I tell them not to do the work without checking with me, they don't. They are very honest about that type of thing.”
–Eileen B.
“They are very good. I've used them for years.”
–Ethel S.
“I liked that they fixed my car properly.”
–Evelyn D.
“I've been going there for eleven years now. The people are friendly.”
–Evelyn P.
“They do a good job.”
–Margaret K.
“I've been taking my auto there for years. They are honest and we are quite happy.”
–Gary M.
“The service is great. They know what they are doing and I trust them.”
–Pat M.
“That they are a small business and personable, they do good repairs.”
–Georgia S.
“They don't try to fix things that don't need repairs.”
–Helen M.
“I'm very happy with them.”
–Henrietta G.
“They explained everything to me. Being a woman, this was important.”
–Irene I.
“They were honest and I trusted them. I can get an appointment when I need one.”
–Jodi L.
“Their knowledge, they seemed like they knew what they were doing. They were nice and they did an excellent job.”
–Joe A.
“They did the job right and completed it as they said they would. I got a quote ahead of time. They did everything for us that needed to be done. They did a great job. We were very happy with them.”
–Joe D.
“They explained what they were doing and why. If something doesn't need to be done, they tell you why.”
–Cynthia V.
“They have high integrity. They complete the work when they say. Their estimate is correct.”
–John G.
“The shop is clean. Their knowledge and service are really good. They know what they are doing.”
–Dan A.
“They are really close to us. They take great care of our car. I have been using them for years.”
–Carol M.
“They are responsive and they give good information. They call you when the repair will take longer. They get estimates from other shops. They worked with our best interest in mind.”
–Gordon S.
“They have good personal service.”
–James P.
“They were courteous and very truthful about the status of my car. They didn't try to pull one over on me.”
–Louis V.
“They were super friendly, nice people, and the turnaround time to get my car back was amazing.”
–Marie G.
“They were very courteous. They had my car ready on time.”
–Marilyn J.
“I really like Brian. He takes the time to explain my car's problems. He is like a car doctor. I trust Brian very much.”
–Tom R.
“They get everything done when they say it's going to be done. They don't screw around. Their people are top-notch and they do good work.”
–Mark B.
“They were very friendly and helpful. They're close by.”
–Mary H.
“They drive me back to my house. They also seem very responsive. Their customer service is fabulous. They care about me. They are fantastic.”
–Michele C.
“They are very honest and close to my house. In the past, they have been very honest with other members of my family. I can't say enough good things about them.”
–Monica G.
“It's convenient to go there because they are close by. I have been really happy with how well they take care of my car.”
–Nancy K.
“They are very accommodating and they do good work.”
–Penny O.
“They are honest and they have good service.”
–Rick W.
“When I had a problem with my car, they were willing to go for a ride with me. They really stand behind their work.”
–Steve B.
“Their diagnosis was accurate. They communicate well with the customer about issues that might come up after the initial diagnosis.”
–Bill D.
“Their location, since I can walk to it. They are always courteous.”
–Marie K.
“The upfront estimate and the discussion of the work that's been done, it was thorough and I felt that they were honest.”
–Midge S.
“They are friendly and nearby.”
–Chris W.
“The follow-up phone calls and keeping me apprised of the situation.”
–Chuck A.
“They seem to do a very professional job. They are very honest. I hope they stay in business for a long time.”
–Craig A.
“They are so close to my house. They seem to really care about their work and they do the service quickly. I can just call, and they will say to come in the next day. It is easy to schedule a service.”
–Dina J.
“The personal treatment.”
–Maryann Y.
“The training that they give their staff, they have very qualified mechanics.”
–Mary C.
“The quality and the straightforward communication, you can actually talk to someone and they respond in plain English. It is a very comfortable feeling.”
–Hal H.
“The service is good and they are close to where I am. They corrected the problem.”
–Mary S.
“Their proximity to where I live makes it convenient, they have always been good.”
–Jim B.
“They were located close to my old house.”
–Ken G.
“Their customer service was great.”
–Kirstin F.
“I like that they listen to me.”
–Mark L.
“They are honest and they let you know what the costs will be.”
–Neil K.
“It's a very personalized service with them. They don't try to push things through. They actually listen to their customers. I feel as though I can talk to them. You talk to the guys who actually work on your car. If you're a woman, they treat you very respectfully.”
–Peter L.
“They had it ready when they said they would. They did the job that needed to be done.”
–Richard A.
“They have a high degree of expertise in what they do.”
–Ruth S.
“They are polite and courteous.”
–Scott S.
“I like the way they do business. They are prompt and they do a good job.”
–Stan S.
“Reasonable prices.”
–Byron L.
“They are right down the street.”
–Darcy F.
“They are knowledgeable, friendly and they do a pretty good job.”
–Dave B.
“Good personal interaction.”
–Sharon C.
“It was close to my house. They did a great job.”
–Ed K.
“They gave me good, quick service that was to my satisfaction.”
–Henry B.
“The location and convenience.”
–Jamie C.
“They are thorough. They know what they are doing.”
–John L.
“They were convenient.”
–Joseph S.
“I haven't had car problems since then. They do their job well.”