Albert Nahman Plumbing and Heating Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2002 and February 2010. Customer last names have been initialized for privacy.

“They took their time explaining things. They were prompt and efficient while doing the job.”
–Alexander N.
“The quality of the work, I've had them out several times. I always ask for Chris. He does a great job. I have three more projects that I need to call them about. I always recommend them to my neighbors. They are so consistent.”
–Alfonso A.
“It couldn't have been better.”
–Allison B.
“I liked their efficiency and the quality of their work. They did a top notch job, and they cleaned up afterwards. I recommended them to a couple of my neighbors for a tank-less water heater, and everyone was just as happy as I was.”
–Diana C.
“I can count on him being prompt and doing his job. I've been completely satisfied.”
–Don S.
“They are very nice and pleasant. I have nothing but good things to say about them.”
–Eugenia N.
“I've dealt mostly with William. He sees what needs to be done, explains it, and asks if I want it taken care of. He explains things as he goes along. He is thoroughly professional and informative.”
–Jessie W.
“They were prompt, and they explained things. They were clean. I liked their price. I watched the way he worked. I had confidence that he knew what he was doing. The first time I called him was for an emergency. I had a broken water main and I had out of town guests coming that weekend. I was told that scheduling would be difficult, but Albert himself came out that afternoon. Now wouldn't you want to work with someone like that?”
–John K.
“The young man who came was well trained and seemed to know what he was doing.”
–Lucinda R.
“They were on time, and they listened to my concerns. They were very receptive and descriptive when trying to explain things to me, so that I could understand what was going on.”
–Meg R.
“They immediately knew the answer, although it was something they had not encountered before. Even though it was outside of the parameters of the heating systems they work on, they were able to take care of me. They had the replacement part in their vehicle.”
–Michael B.
“They are very consumer supportive, and they offer a club program. I can pay per month for their service. Even if you don't have any problems at the end of the year, they will come out and inspect everything to make sure that everything is in order.”
–Nancy S.
“Prompt service and high quality work.”
–Phillip P.
“The two young men were responsive and professional. They cleaned up well afterwards. Albert Nahman has a policy of supporting his workers' education. The way he treats his employees is just one of the reasons we keep using him.”
–Regina S.
“If I need something done, I don't have to worry or wait for them to get to it.”
–Robert S.
“They were called to fix a leaking faucet. The job turned out to be bigger than that. He took the time to explain what was going on. He wasn't condescending and didn't display any impatience. He had to run out to get the part, but he didn't appear to be rushing the job in order to get home, despite the fact that he didn't finish until after 7:00 PM.”
–Anita E.
“Their promptness in getting to the task, I was able to call and have someone come out right away.”
–Betty K.
“The guys are friendly, professional, and they know what they are doing. They stand behind their work. We have used them three times in the last twelve months.”
–David P.
“I think they are very complete in what they do. The person who services us the most is very professional and polite. They do the job, and they are respectful of my property. They manage to be pleasant, without being invasive or overbearing.”
–Edmund S.
“They were competent and reliable.”
–Jeff K.
“They were very reliable in coming out and getting things taken care of.”
–Fran S.
“We like William, Albert, and all of the guys that have come over. We had a problem that they caught right away, and it saved us a lot of money.”
–Jacob F.
“Very professional and pleasant.”
–Anna K.
“They came in and did what they said they would do at a reasonable price.”
–Ben W.
“The two service people were very knowledgeable and they fixed it in a timely manner. They were very amiable, friendly, honest and easy to talk to. They were here on time and they did a great job.”
–Brian F.
“Their competence, and they did what they said they would do. They were also knowledgeable.”
–Gillian G.
“They are friendly. They arrived on time and had a decent price.”
–James F.
“They are very neat. They show up on time and do a good job.”
–Kay G.
“I have known them for a long time. They do all the plumbing in my house.”
–Marcia A.
“They were prompt and they knew what they were doing. They came out right away to fix the problems.”
–Nancy F.
“They were very responsive and they provided quality service.”
–Nancy M.
“Quality workmanship.”
–Andrea H.
“They keep their word.”
–Howard C.
“The people who come out seem to be knowledgeable and they are personable.”
–Linda D.
“They came out on time and cleaned up.”
–Louie M.
“They did the work in the time allotted and they cleaned up after themselves.”
–Mary L.
“Extremely professional.”
–Kim W.
“I always like to work with someone who explains to me what they're doing as they go along. The plumbers who came out and worked on the issue did just that. I really appreciated it. They've got the customer service down.”
–Perri F.
“They keep going until everything is fixed.”
–Winona A.
“The service was good.”
–Yohannes B.
“The service.”
–Yasmin B.
“Their thoroughness in diagnosing and repairing the problem.”
–Shawn M.
“They were very thoughtful and considerate. They came out right away and did the work for me. I liked the fact that they wore protective covering on their shoes when they came into the house.”
–Harriet L.
“I liked Albert himself, he talked to me and answers all of my questions and gets back to me. I also like Julie that answers the phone.”
–Gayle R.
“They cleaned up afterwards. They were very punctual, kept me informed, and did things in a timely manner.”
–Sharon J.
“They were skillful, responsible and professional work.”
–Michael T.
“They were very responsive.”
–Gardner C.
“They were very friendly.”
–James V.
“The estimate was accurate and they did a successful job.”
–Ross K.
“The estimate process was thorough and professional. The workers came on time and did a nice, clean job.”
–Chas S.
“They did the work quickly.”
–Carol D.
“They are very personable and I like the fact that there's always a receptionist to answer the phone.”
–Bakesale B.
“The work itself is fine.”
–Lobsang W.
“Their honesty.”
–Rita B.
“They keep us busy. Ee work with them all the time in our auto business. They try to meet demands for customers and be on time.”
–Leni J.
“They came out right away and fixed the problems within a few hours.”
–Ana M.
“I liked the quality of the work and the personal attention.”
–Michael G.
“They have good quality workers.”
–Shirley B.
“The last plumber they sent out was excellent. He approached the job logically and carefully. He was very knowledgeable and straight forward. He didn't try to do work that didn't need to be done.”
–Mary P.
“They're very professional, very friendly, and their work is good.”
–Steve G.
“They were punctual, and they did exactly what I wanted.”
–Markus W.
“I like that Albert came out to my house himself, and talked to me about the job.”
–Marilyn B.
“The good quality the workmanship.”
–Don H.
“They were prompt and stuck with the estimated cost.”
–Lyn C.
“They work well with our tenants.”
–Mike F.
“They are very accommodating and efficient.”
–Annie T.
“I dealt with an intelligent, clean cut nice guy who did a great job.”
–Carolyn P.
“They do a good job and they are prompt and very neat.”
–Diana M.
“It was a simple job, but they were on time, professional and did a good job.”
–Diane I.
“They do a great job all the way around.”
–Gabby O.
“They are neat, prompt and very nice.”
–Sarah M.
“Great communication, great service, great people.”
–Joe C.
“I like that he is very professional, thorough and knowledgeable.”
–Lynn S.
“We really liked Jeremy. He is the best..”
–Mark F.
“As far as mechanical knowledge and work ethic, they are very good.”
–Marshall M.
“They are very professional and do a good job.”
–Pete W.
“They are reliable and do a good job.”
–Winnell E.
“They apparently did good job, since none of the apartment residents are complaining about the heaters.”
–Caryn F.
“The service was pretty prompt, and they were a small company.”
–Claire W.
“I've called at the last minute and they've responded beautifully.”
–Elizabeth R.
“The guy that came to do the work was very nice and seemed really knowledgeable. And everything he fixed did not get broken.”
–Laurie L.
“I thought they did a pretty good job.”
–Lorraine O.
“They are very responsive and efficient.”
–Susan D.
“I mostly like the high quality of work they do.”
–Carrie A.
“I like that they were prompt and efficient most of the time.”
–Ron W.
“They are honest and professional.”
–George Y.
“We thought they do really good work.”
–Juliana W.
“They are generally good.”
–Kay C.
“They showed up on time and did a quality job.”
–Bob N.
“I like Albert, he was always good.”
–Heidi R.
“He is better than the rest of the plumbers in the area.”
–Pat U.
“They come as soon as they can, very friendly, fair and they are tip top.”
–Rita B.
“Friendly, timely, prompt, efficient and Mr. Nahman made a great recommendation.”
–Eugenie C.
“We were very happy with them, they were honest and they worked very well.”
–George C.
“Really reliable.”
–Michelle D.
“Their employees were knowledgeable and trustworthy.”
–Debora E.
“Helpful, did what they said they'd do.”
–Barbara E.
“Very nice people, trustworthy, they do a very good job and take time to explain what's going on.”
–Beth G.
“Reliable service, friendly and I think they try to be fair with the price.”
–Erik H.
“They've been our Plummer for 17 years, don't leave till the job is done, reliable, responsive and professional.”
–Jeff K.