The following are verbatim customer responses from research that American Ratings Corporation conducted between December 2007 and March 2010. Customer last names have been initialized for privacy.
“They did a really good job for us. They were very helpful with filing our application for the earthquake rebate. They did everything for that. I thought George was very professional and very nice to deal with. The guy who was in charge of the job was also very capable and professional. Everything was done just the way I wanted it to be done.”
–Bill C.
“They did the job at the price they said they would do it and in the time they promised. They also did a few extra things and didn't charge me for them.”
–Brian L.
“They started when they said they would. The time estimate was accurate. They were very careful about cleaning up. They did a few extra things, like repairing the door to the crawl space in my basement and putting on a coat of primer. They didn't charge me extra for doing those things. They were very good about telling me what was going to happen and when. They also told me where and when there would be noise. At one point, they had to turn off the heat. Rafael, the manager, was very apologetic about it. There was a lot a concern about my comfort during the whole process.”
–Claudia S.
“George, he's straightforward. You know exactly where you stand with him. He looks out for the customer. His crew is very nice. They clean up after themselves. We had seen the work he had done for other people and we liked the way he did business. We've used him for two jobs.”
–Diane B.
“They came and did the work. I'm a Realtor. I've already recommended them to other people. Those people have also been satisfied.”
–Gail C.
“They were amazing. They were on time, clean, polite, and the customer service was remarkable. Someone answered the phone at all times. They responded to any questions right away.”
–Jean R.
“Good combination of quality and price, they were organized, they kept to the schedule, and there was a follow through. They were very good.”
–Jerry S.
“The work was done very neatly and they cleaned up well. The project was completed within the time estimated. The person on site was very responsive. Also, when the foundation was done, they put in something to block the access of the little animals that were getting under the foundation. That wasn't expected, but I really appreciated it.”
–Kelly C.
“They finished on time. Everything was the way they said it would be.”
–Pablo G.
“They were no-nonsense. There was no fooling around. They came on time and left on time. They knew what they had to do and they did it. They explained what they were going to do and gave me some options. All of the workmen were cordial. They were very professional.”
–Rupert G.
“They were professional, on time, and they completed the work for the price they quoted.”
–Russell T.
“They were totally professional. It was a very complex project, but it worked like a clock. If anything, they finished a bit ahead of schedule. The contact personnel was very good, in terms of keeping us updated on what was happening. I liked their sheer professionalism. It could have been quite messy, but it wasn't. The inspectors made very good comments about their work. One of the professional people who was knowledgeable about this business said that another company would have taken two weeks longer to do the job. Those people knew how to run things.”
–Victor H.
“The workmanship, the clean-up, and the crew, they had a good attitude. The overall quality was high.”
–Alan S.
“It was all good. They were professional, effective, thorough, responsive, clear, and they did a good follow-up.”
–Bill A.
“They were very honest and professional. They did what they said they were going to do. They didn't cut corners.”
–Bruce T.
“They came in on budget. The time of completion was good. The person who came was very good and worked the hours we expected. The job was really well done.”
–Chris S.
“They did what they said they would do. They seemed attentive. It was a good product. We were very happy with the experience.”
–Cory M.
“One thing I liked, that I wasn't expecting, was that they kept the site clean. I had seen the work that they did for my neighbors across the street, which was a much bigger job than mine was. I felt comfortable calling them. They did good quality work.”
–David G.
“They were on time and the pricing was very fair. They bent over backwards to get job done on time. They were very proactive about finding problems and dealing with them appropriately. They're one of the best contractors I've ever worked with. I had a very positive experience.”
–Larry D.
“They were courteous, prompt, and responsive.”
–Lisa B.
“They were very professional and the job was good.”
–May H.
“They communicate very well and they are on target with what they say. They explain things very well and they are very flexible. They work with you. They are very good at what they do. They are one of the best out there. We spoke with several other companies, but they seemed to be the best of them.”
–Raphael L.
“They did what they said they would do. There were no surprises.”
–Terry T.
“Their work was signed off by the county. Their price was higher than some of the others I interviewed, but I liked them better. I wanted to use them. They were more attentive. In the end, they agreed to do it for the same price as the other company I considered using. I would recommend them.”
–Catherine M.
“They did very fast work and they communicated very clearly.”
–Earl L.
“They were awesome. They were quick, nice, professional, and they did what they said they were going to do. I was really satisfied.”
–Dave
“They were prompt, honest, and the bid was accurate.”
–Tim
“I thought the communication was pretty good. Brian always seemed to check up on things. He was very conscientious.”
–Amy C.
“They never used weather as an excuse. They were also courteous, nice, and professional. They were great.”
–Roger C.
“The quality of the work, respectfulness, and communication, they were great.”
–Kate D.
“I liked the fact that they were on time, and they kept me informed every step of the permit process. Also, the guy who was managing the construction was very pleasant to deal with. I think his name was Brian.”
–Nancy E.
“They delivered good value.”
–Ms. F.
“They were well prepared. They estimated the time well and adapted to new developments as the construction went on.”
–Jim F.
“They did what they were supposed to do. They showed up everyday, and they kept the place clean.”
–Neil F.
“They were timely and generally on top of things.”
–Andrew G.
“They were clean, on time, courteous, and they got it done quickly. I also liked that they asked for the payment after the work was done.”
–Eli I.
“They were prompt, and the lines of communication were open.”
–Lorena K.
“I was very satisfied with the end results.”
–Jan L.
“Their timeliness, overall cost, and their willingness to work with you.”
–Jim M.
“They did superb work. They were always on time, they did what they said they were going to do, and there were no surprises with the final cost. They were also receptive. They listened to everything we had to say.”
–Meredith M.
“The price, quality, attention to detail, and going beyond what was contracted for, everything was just great.”
–Barry P.
“Everybody we dealt with was really sweet and flexible. Everybody had a good personality and was easy to deal with.”
–Lani S.
“They did the work quickly and cleaned up after themselves. The work was high quality.”
–Ian S.
“The quality of work.”
–Kate S.
“They are responsive, clean, on time, and respectful. I think they are everything you would want in a contractor and perhaps more. We love all of them. They are awesome.”
–Scott T.
“They were just very competent and polite.”
–Virginia W.
“I like that they clean up really well. They had a supervisor on-site that was in control of everything at all times. He was very good at keeping us in the loop.”
–Susan W.
“We have used them several times. They are very reliable, very respectful and the job was done as we asked, with no delays.”
–Ned P.
“They get the job done and they don't waste any time. They don't leave you dangling in the wind. Their work was better than other experiences we've had. They did the job promptly and did a very good job. I always give them a very good recommendation.”
–Mrs. R.
“I liked George, the owner. He did everything he said he was going to do at the price he quoted. He also did the job in the time he said it was going to take to do it. If problems came up, he would work them out. I've worked with a lot of contractors, but George will talk and listen to you. He does what he says he is going to do and that is the most important thing to me.”
–Conna M.
“They did a great job.”
–Ann M.
“George and his workers were always on time and he was especially fantastic.”
–Doreen D.
“I loved George. They finished the job within the estimated time.”
–Leslie B.
“They stood by their work and there were no questions asked. They were very dependable.”
–Cindy
“They were prompt, had the lowest bid, finished their job on time and they did great work.”
–Harry T.
“They worked hard and they were conscientious.”
–Karen C.
“They gave me a timeline and stuck with it.”
–Julie B.
“Alameda Structural is honest and thorough.”
–D. M. C. .
“They showed up on time and even did a little extra work.”
–Jerilyn G.
“They are trustworthy and knowledgeable people.”
–Nitash B.
“The timeliness.”
–Derik L.
“Quality and speed.”
–Adam .
“They did what they said they would do on time. There were problems, but they stuck with it and worked through them. All the while, everyone was responsive, very courteous and helpful.”
–Brian G.
“They did what they said they would do for the price they said they would do it. They started and finished on time and included a couple of extra things.”
–Nancy S.
“It's hard to say one thing. They were on time, knowledgeable and did more than they said they would do.”
–Valerie V.
“I liked the whole crew. They did exactly what they said they would do. George is a great person. We've probably recommended them to seventy-five people so far.”
–Ron B.
“They did exactly what they said they would do. They were very professional, they started and finished on time and they cleaned up at the end of each day. I recommended them to several neighbors because I thought that I got more than I paid for.”
–Brandon D.
“They did exactly what they said they would do on time.”
–Pat C.
“Fair price, clean, trustworthy and they worked quickly.”
–Noa E.
“They give you a price and stick to it. They also show up on time and do what they say they will do.”
–Twila L.
“I liked George. They were on time and I liked the workmanship.”
–Arnold M.
“They finished the job on budget and it was done on time. It was done exactly as they said they would do it.”
–Derik B.
“They were on time and on budget.”
–Judith W.
“Their work and service, they were prompt and on time.”
–Nicolas G.
“They figured out what we needed to do before the job. They gave us a very fair estimate.”
–Richard W.
“They did the job on time and there were no over costs. They were very neat about keeping their work space.”
–Carol S.
“They solved my problem very promptly.”
–Imelda M.
“They showed up on time, they were conscientious and cleaned up after themselves. I had excellent service. We were very satisfied.”
–Charles D.
“They did an excellent job. The workers were excellent and right on top of everything. There were no problems.”
–Judy D.
“The pricing, the experience level of the crew, the direction of the foreman and the supervisor were all good. They knew what they were doing. They jacked up three levels of deck in my house and replaced the concrete piers that go under it with retrofitting.”
–Roger B.
“They did what they said they were going to do, explained everything to me and cleaned up after themselves.”
–Joy R.
“They're fast and they use high quality materials.”
–Brian F.
“They were on time.”
–Jim J.
“I thought that the cost was very good. They were on time, they did everything that they contracted to do and they did it well. They cleaned up nicely and responded to a couple of critiques I had and dealt with them.”
–Avi B.
“They came highly recommended to us based on the quality of their work. I was impressed with the efficiency of the crew, the communication between the foreman and us and the work. They were respectful of our property and cleaned up everyday. They worked six days a week, so they got the job done extremely quickly. There were a number of things that were excellent about the way the job went.”
–John M.
“I think George has some great qualities. He was really good about staying in touch with his men. He and Brian, one of his supervisors, communicated well with the homeowners. A lot of subcontractors are great with bids, but you can't be sure about the quality. They were on budget and on time. I had respect for George's knowledge and the ideas he suggested. On any retrofit of an old house, you want to make sure you have someone who can provide to the situation beyond the initial inspection.”
–Scott H.
“I liked the fact that George took a personal interest in it. He came out in the beginning and later sent out a very competent crew. They were very good and it was enjoyable to work with them. They did a thorough job. I'd done a lot of research into this. From what I could tell, as a layman, it looked like a good job at a fair price.”
–David .
“The owner gives personalized treatment by coming out frequently. They are also very clean.”
–Jim D.
“They were responsible, honest and had a lot of integrity.”
–Tim H.
“The price and quality were good. They were also very responsive.”
–Genevieve G.
“They did it in a timely manner and at the price that they said they would do it for.”
–Melanie O.
“The price and the work they did.”
–Terry S.
“Their responsiveness and friendliness.”
–Randy C.
“They were fairly efficient and did a good job.”
–Michelle L.
“They were very fast.”
–Yvette O.
“Their price was good and they did their work on time.”
–Bruce N.
“They were on time and knew what they were doing.”
–Robert N.
“They seemed to know what they were doing.”
–Alberta N.
“I like George. He is on top of everything and very responsive.”