Airport Home Appliance Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2006 and March 2010. Customer last names have been initialized for privacy.

“Everything was good. The salesman was great, and we liked what we got.”
–Alex L.
“The salesman served me well.”
–Ernesto M.
“We had a very good sales representative; his name was Roman.”
–Andrea M.
“I love everybody up there. The delivery was good, and the salesman was nice. They also followed up well. I've been referring people to them.”
–Pamela B.
“The price was good.”
–Charles R.
“I've already referred people to them. Their prices were good.”
–Dana B.
“I liked them. They were very good.”
–Yakov B.
“I liked how quickly they delivered the product.”
–W. O. M. T.
“I liked the prices and the variety of items.”
–Veronica N.
“I liked the quick service while I was there.”
–Ethan B.
“I liked everything. I appreciate the outstanding service I received from Airport Home Appliance. They were a sparkling gem.”
–Jann F.
“They offer a large selection to choose from.”
–Ron H.
“The sales woman was nice, the quality of the appliances was good, and the prices were very fair.”
–Freddy G.
“The salesman was very knowledgeable and helpful. Also the delivery guys were very professional.”
–Frank A.
“They got me the appliance I was looking for right away.”
–Shirley J.
“The salespeople were friendly and knowledgeable. They were able to get me the appliance I wanted quickly.”
–Michael C.
“I like the fact that they can always get what I want, and I also like that they are a locally-owned and -operated company.”
–Kathy J.
“They were close by, quick, and easy.”
–Chad N.
“We use them a lot. Jeannie is very knowledgeable and able to answer our questions. If she can't answer our questions, she finds someone else who can.”
–Janice K.
“They took care of me in every way. They have good products and customer service.”
–Janet H.
“The customer service is good, and they have been very good to us.”
–Sally A.
“I like that they are a family-owned company, and the salespeople are personable and professional.”
–Sandra W.
“They are knowledgeable and easy to work with.”
–Dave H.
“They were nice and easy to work with.”
–Shirley C.
“I like the people and the appliances they sold me.”
–Marie D.
“They were very helpful, and they had what I was looking for at a decent price.”
–Florence C.
“They are close to home and easy to work with, I've used them a few times.”
–Thelma L.
“They are helpful, and they have a great attitude.”
–Phillip S.
“They are courteous, convenient, and they know what they are doing. They have what I need when I need it.”
–Reuben V.
“They showed me what I wanted, and they were able to get it to me quickly. The people who came out to do the installation were very courteous and professional.”
–Nilo Z.
“When we purchased a new dryer, the salesman took the time to listen to our needs. He sold us exactly what we needed. He didn't try to sell us a dryer that we didn't need to meet a sales quota or a bigger commission. I really respected that.”
–Michael M.
“They are helpful, honest, and they take care of the customer.”
–Jane R.
“We've always been able to find what we need at a good price.”
–Charles D.
“They are professional, courteous, and they have a good selection at good prices.”
–Marcus D.
“They knew what they were talking about. They were also able to provide us with what we needed.”
–George Q.
“The price and service.”
–Emile C.
“They were efficient.”
–Mr. H.
“The salesman we had was very knowledgeable.”
–Uwanna P.
“I've already used them three times. I like the people and the prices.”
–Antonia F.
“The best thing about them was that when we walked into the store, they didn't pounce at us.”
–Cherie C.
“I like the fact that the store is locally owned and the money stays in the community. They suit my needs.”
–Mary L.
“I didn't have to wait too long for the refrigerator I wanted. They also delivered it on time and took away the old one.”
–Rosa K.
“They are prompt, nice, and not pushy at all.”
–C. C.
“I liked working with Jeannie, the salesperson.”
–Darlene D.
“I like the fact that they provided good service. They delivered on time, and the installation was great.”
–Ruth C.
“Moe, the salesman, was excellent.”
–Parivash K.
“I liked the friendly atmosphere, and they were very informative.”
–Nelson L.
“I like the fact that they have hot cookies and hot dogs available as you walk around and shop. They also have good appliances.”
–Nina C.
“The salesman knew what he was talking about; and the delivery went smoothly.”
–Lucy Y.
“Reasonable prices and helpful salespersons.”
–Alex C.
“The selection and prices.”
–Phillip R.
“The quality of the products.”
–Guadalupe A.
“They are convenient, and the prices are fair. The service is good too.”
–Ken W.
“They're local, and they were able to sell me a floor model at a good price.”
–Sharon J.
“They did a good job with the delivery and the installation. I also liked the sales people.”
–Norm R.
“They were very nice and able to get us what we needed when we needed it.”
–Brian C.
“They had a good selection, and they were able to help us quickly when we needed something.”
–Lisa T.
“They have a large selection and a very helpful sales staff. We spent over fifty-two thousand dollars with them, and we were very happy.”
–Dennis W.
“The price was good and the people were nice.”
–Angela P.
“I liked their good service and prices.”
–Alex J.
“I thought that the customer service was pretty good.”
–Vimlesh N.
“The salesperson was really nice.”
–Michelle R.
“It seemed like a family-run store, not like a big conglomerate. Their prices were pretty good too.”
–Jane W.
“I liked the prices.”
–Howard W.
“The selection was good.”
–Anna T.
“I liked the convenience.”
–Dean B.
“Pedro, the salesman, served me well. Also, the second salesman whose name I can't remember, was nice enough to send me a thank-you card for my business. I thought it was a nice and courteous touch. I think all of the salespeople should do that to ensure the customer keeps coming back.”
–Elaina L.
“I liked the selection of the appliances. It was a good experience.”
–Marcia B.
“I liked the customer service.”
–Earl C.
“We were able to find help from a salesperson right away. They also delivered on schedule.”
–Ken C.
“The salesman knew the products well.”
–Sybil G.
“Good prices.”
–Shirley S.
“I like the good prices, and the fact that they are a local company. I've been using their services for at least twenty years now.”
–Lou N.
“I got in and out quickly. That was important because I was buying for the different properties I own, and I needed things to move quickly.”
–Alexander L.
“The sales people were creative and professional.”
–Eugenio R.
“I liked the quick service.”
–Marcia C.
“The selection and salespeople were okay.”
–Joe L.
“They are conveniently located and they have good products.”
–Simon Y.
“I liked the sales people and the way they help the customers. They help each other out when they get busy.”
–Teresita O.
“The sales people and the delivery guys were very good.”
–John L.
“I liked their knowledge of the appliances and products.”
–Shirley G.
“I like the fact that they have a big selection of products.”
–Nola P.
“They gave me great service. They delivered my new refrigerator right away when the old one died.”
–Michele B.
“They gave me good service.”
–Shawnee S.
“They were local and the prices were good.”
–Mary M.
“They work hard to please the customer.”
–David B.
“The service was pretty good when they were not too busy.”
–Julia S.
“I liked their prices. I'm very price sensitive.”
–Eduardo A.
“I liked their selection.”
–Marie D.
“The first time we used them, they were wonderful.”
–Bobby H.
“The first time I used them, they were nice and everything went well.”
–Connie P.
“The salesman was really nice.”
–Chris C.
“I like that they are local, and I've heard good things about them from other people.”
–Edith M.
“They were always great to do business with. We bought a lot of stuff from them.”
–Edward G.
“The quality of the product and the good salesperson.”
–Ruth T.
“They were very nice.”
–Christine C.