Advanced Roofing Services, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2003 and March 2010. Customer last names have been initialized for privacy.

“They are local and they follow up on what they do. They make sure you are happy with what they do. If they can't make it, they give you a call. I am very happy with them.”
–Bob K.
“First of all, they were highly recommended by our property management company. Both times they have been out, they came and did what they said they were going to do. They were efficient.”
–Carol R.
“They have been really responsive.”
–Christine W.
“They show up on time and they get the work done.”
–Dave F.
“They did their job and they didn't try to convince us to do anything we didn't need done. They cleaned up very nicely and the roof looks very neat and tidy. It looked just like it did when they started.”
–Douglas M.
“Punctual, and they do the job right.”
–Ernie L.
“There were some things that I wanted to have changed. They came back within twenty-four hours and made everything perfect.”
–Lucille J.
“They did everything they said they were going to do. They were neat, tidy and pleasant. They did everything in a timely fashion. I am very satisfied.”
–Mary P.
“When they came, they were fast and efficient. They had it all scheduled. They also cleaned up before they left. I had a few questions and they answered them. They finished in two days.”
–Pam S.
“Their crew manager was extraordinary. He is so knowledgeable and he answers all of our questions. He checks in on the crew several times a day and makes sure that they clean up and take care of the details. Their staff was excellent. The quality of the work was excellent and the project was well managed.”
–Sharon T.
“They stayed on top of the situation. We were on a long list of people to get their roofs done and they kept in touch with us.”
–Tamara R.
“They were neat and the work was well done. They were very clean and they worked quickly.”
–Jim W.
“They do what they say they are going to do and they communicate in a timely manner every time.”
–Shanta B.
“They came promptly and they explained what was wrong. They took a picture of the roof. They were pretty good.”
–Sonia T.
“They got it done fast.”
–Steve F.
“Everything was totally fine.”
–Susan S.
“They show up and they do the job.”
–Ted H.
“They are professional and responsive. When I had an issue, they got back to me about it.”
–Jan C.
“I was very impressed with their price and the quality of their work.”
–Jules K.
“Scheduling was easy and the repairmen were prompt. They seemed to know what they were doing and they gave us good recommendations, even if it was something the homeowner didn't want to hear. They were safety conscious.”
–Kathleen M.
“Reliability.”
–Lisa P.
“They seemed very professional. They cleaned up and it was a thorough job. They did what I asked. They did a good job.”
–Michael B.
“They were fast, quick and they weren't messy. They got the job done within two days. He gave me extra material. He also met the time frame.”
–Suzette M.
“They have good prices.”
–N. C. R.
“They were clean.”
–Frank A.
“They are very professional, they get the job done, and they show up when they say they will.”
–Barbara B.
“They come out when we call. They have always done a good job for us, and their prices are competitive.”
–Milt E.
“When I called them, they came out quickly. They identified my roofing problem, and they fixed it.”
–Barbara F.
“They are very honest and trustworthy. I have a good feeling about their workmanship. I would recommend them to anyone.”
–Pearl G.
“They have a professional attitude, and they do as I say. They do the work for the price they quote me.”
–Mitch H.
“They followed up promptly. They were very reliable and efficient.”
–Joanie J.
“They were upfront about the job. I was satisfied with what they did. I was expecting to pay a lot more. However, they said that only a little maintenance was required.”
–Emily L.
“They were able to get it done quickly, and their workmanship seemed to be top notch. They did everything that I wanted them to do.”
–David L.
“Their prices are competitive, and they do a beautiful job.”
–Heidi N.
“They are on time, and they do what I ask them to do.”
–Frank S.
“They are honest, courteous, and prompt.”
–Linda U.
“They returned my calls, and they came out when they said they would.”
–Frank H.
“The problem seems to have been fixed.”
–Mr. K.
“They seemed fair and honest.”
–Thomas M.
“I liked their promptness. Everybody was very cordial.”
–Dawn A.
“The guy knows what he is doing, and he is friendly.”
–Eric C.
“They got the job done. Their paperwork looked professional.”
–Jenny D.
“They were quick and clean.”
–Victoria J.
“They were efficient. They got the job done quickly.”
–Tim L.
“Their price was really competitive. They came highly recommended.”
–Kenneth M.
“They were straightforward and honest. They were committed to doing a good job. They made sure that I understood the things they did. They were thorough.”
–Kathleen M.
“They were pretty professional.”
–Frank A.
“Overall, it was professionally done.”
–Denise B.
“Their professionalism, their prices are reasonable for the good work they do. They have a really great receptionist.”
–Judy D.
“They show up when they say they will. They do the job at a fair price.”
–Dave F.
“I could talk to them. They explained everything to me. The price was right. They were neat. The service was good. They have a wonderful foreman. I was totally happy and I have only nice things to say.”
–Justine L.
“Their follow-up.”
–Diane M.
“They started and finished on time. They came back when I called them with some questions. They were very professional. I really thought they were the whole package. I had a really good experience with an office worker.”
–Kevin M.
“The people that were in the office and the workers all knew what they were doing. They worked with us.”
–Harry P.
“I would just say their overall service level, I felt that from beginning to end they were very professional. They walked me through my options and explained them clearly. There were no hidden costs. They were very upfront about everything.”
–Jill A.
“I feel they are very honest.”
–Hanna F.
“They did what they said they were going to do and it held up.”
–Jill H.
“They were competent, reliable, cost effective, and easy to work with.”
–Paul K.
“I think they were very efficient. They kept in touch very well.”
–Betty T.
“They always come when they are supposed to come. They work until the job is done. They are very neat and clean. The men work and they are very pleasant. I will always use them.”
–Jim W.
“They were very neat and very polite. There were no hassles.”
–Bob B.
“They were efficient and courteous. They cleaned up.”
–Betty D.
“They answered their phones when I called. They were cooperative.”
–Ken D.
“They did it fast.”
–Robert J.
“They fixed our problem.”
–Bob L.
“The quality of the roof.”
–James O.
“They were timely and expeditious.”
–William W.
“They were professional and good.”
–Becky F.
“I trust the Diamond Certification.”
–Jim O.
“I didn't have to oversee his work; the roof doesn't leak.”
–Jorgen C.
“He was always there when I needed something. He's honest.”
–Bob C.
“They were professional and did what they said they were going to do and on time.”
–Bill L.
“Someone came out to look at the roof, he didn't use a bunch of super terms, he talked in plain English, he didn't try to sell me anything I didn't need, and suggested a way I could save money without compromising the quality. I appreciated the way the workers acted when they came, they were polite, and I was very impressed with them and everyone I dealt with.”
–Audrey P.
“They were willing to work with me, especially since my house has a funny configuration. Yes, I like that they were very accommodating and Barry Wilkes is a great guy.”
–Sarene R.
“They brought out a big crew and finished the job very quickly.”
–Bruce T.
“They were quick; they did the job in 2 days on the roof.”
–Carlos T.
“I appreciated the knowledge and expertise of their workers, their workmanship and craftsmanship on top of being very customer orientated.”
–Mark A.
“They're very accommodating.”
–Christen C.
“I was very satisfied with the communication, the timing, the people who answered the phone, I felt like they gave individual attention to me and they prioritized while also being honest and giving me a lower price than expected.”
–Jill D.
“They did a patch job on my roof to repair work a friend had done.”
–Anh C.
“I like dealing with the owner. I am a contractor and I have used them quite a bit.”
–David G.
“They did the job on time, the price was good, and they cleaned up, all in all favorable.”
–James L.
“They were knowledgeable and pleasant, when the main part of the job was done; it was done quickly and efficiently.”
–Naomi S.
“They came on time; they were unobtrusive; the roof didn't leak.”
–Judith Z.
“Knowledge, the way they expedite the job; their secretary, April, does a good job linking the customer to the work staff.”
–David F.
“Very thorough with the estimates and so we don't get a lot of change orders.”
–B J Construction
“No hassle; they did the work when they said they would; nice people to deal with.”
–Robert B
“They seemed honest, didn't try to sell me a whole new roof.”
–Russ B
“Attention to detail; appropriate number of men on the job.”
–Julia T
“Professional, on time, honest.”
–Chip B
“Neatness.”
–William B
“They way they did the work.”
–Doris C
“Whatever they said they did.”
–Steve C
“Did the work first class.”
–Jorgen C
“I've recommended them, helped us make good decision.”
–Michael C
“Very quick.”
–Joel C.
“They fixed a leak immediately and did an excellent job; their prices are fair; they cleaned up everything.”
–Mrs. Gay D.
“He came out within 10 minutes for emergency work; we were very very pleased with them.”
–Sylvia E.
“Fast response.”
–Franciscan Property Management.
“The quick response and they get right down to it and try to find the problem.”
–Pearl G.