The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2008 and March 2010. Customer last names have been initialized for privacy.
“They are easy to work with, and they provide a good service.”
–Sue F.
“Their overall responsiveness and price.”
–Joey J.
“He came out and explained everything. He did a nice job.”
–Deanna K.
“Dan was great to work with. He cleaned up and did what he said he was going to do. He was awesome.”
–Susan M.
“The installation people were fantastic, the contractor was on time, and they both did quality work. They finished the job to my satisfaction, and everything worked out.”
–Christina R.
“The quality of work was good, and they worked around our schedule.”
–Martha S.
“They were really friendly and very good.”
–Simon M.
“They had great communication skills.”
–Meg Z.
“Dan was my favorite bidder because he asked the pertinent questions. He read the architectural reports quickly and had important questions which none of the other bidders posed. After he started working, his crew was so professional about what they did. The other thing that struck me was when the inspectors came, they said his job was superb and that he went above and beyond with every aspect of the job.”
–Pat B.
“They were easy to work with.”
–Mark B.
“He was a great guy, and he did a great job. He went above and beyond the call of duty.”
–Brad B.
“They were easy to deal with, and their customer service was good.”
–Annett F.
“They seemed to know what they were doing.”
–Ernie K.
“Dan always kept us in the loop. He called us every night to let us know what was going on.”
–Elizabeth K.
“They were honest, timely, and professional.”
–Nick K.
“They were very professional. They had good communication, and they just did a great job.”
–Gary K.
“The service was very good. I thought Dan was just great. He explained everything he was doing.”
–Susan L.
“He gave me honest answers. I got the results I was after.”
–Art L.
“I thought that the owner knew what he was doing. He had a good follow-up. I'd highly recommend them.”
–John M.
“They were on time, prompt, and on budget. I actually thought they did a fantastic job.”
–Ann M.
“They did everything they said they would do, and they were very professional.”
–Richard M.
“Promptness, consistency, and they completed the job.”
–Steve M.
“He did a really thorough job. He had an excellent supervisor.”
–Thomas M.
“They were very prompt and clear about what they wanted to do.”
–Max N.
“They showed up on time every day.”
–Helen N.
“I trusted their judgment and engineering design. Their cost was also fair. The most important thing was that I enjoyed working with them.”
–Steve P.
“Their professionalism, they delivered what they said they would. They did a good job, and they were very accommodating.”
–Joe P.
“I think I got a really good value for the work they did. They did a good job. They were reliable, on time, and they did what they said they would do.”
–Gay P.
“They did all the extra work needed to get the job done. The owner was also working here with the team the whole time.”
–Rob R.
“He did what he said he was going to do. He was reasonably priced, knowledgeable, very helpful, and on time.”
–Dave R.
“Thoroughness.”
–Larry R.
“He was always on time, and he always did what he said he would do. I have never experienced anything better from anyone. He was wonderful. I felt that he was honest. He didn't try to give me something I didn't want. The people I take to see the house are always amazed at his work.”
–Margo S.
“They came through and met my expectations.”
–Tom U.
“They are good at interacting with people. I was really happy with them and the work they did. This kind of work is probably a rare thing. I was really impressed with them.”