The following are verbatim customer responses from research that American Ratings Corporation conducted between September 2005 and March 2010. Customer last names have been initialized for privacy.
“They were able to schedule me when I called. They started and finished on time.”
–Andy L.
“He got the job done. My vehicle was ready when he said it would be.”
–Ann D.
“They are very nice and courteous. They give me an estimate right away as to what is wrong with my car. I like them. I think they are doing a really good job. They have a good reputation. I think their price is fair for the work they do. I am very happy with them.”
–Ann S.
“They are courteous and customer oriented. I am an old man. I have had work done there for years. All of their mechanics are good. If I have trouble with my car, they take care of it for me.”
–Bill L.
“They were honest, upfront, and they charged me what was quoted. It was an honest business. They got the car to me quickly.”
–Dan W.
“I have been doing business with Ken for years. He has a good attitude, and he is honest. He doesn't do anything that is not necessary, nor does he try to sell me anything that isn't needed.”
–Doug P.
“They were quick and easy to deal with. It was a pretty good place.”
–Eric G.
“Their politeness, promptness, and efficiency, they have a really good reputation for honesty. We have been their customer for decades.”
–Allen G.
“They did what they said they were going to do. I got what I paid for. I was very happy with them. I would use them again.”
–Jack W.
“They seemed pretty straightforward, and they came in at a good price. They got me in, and they didn't put me off. The quality of their work seemed good. They were nice and easy to deal with. They didn't talk down to me because I am a woman.”
–Joanne S.
“I never have to go back. If I have something repaired there, I know it will be done right the first time. I pay whatever the estimated cost is. Their estimates are accurate, and they don't add a bunch of stuff onto the bill. I think they are fantastic.”
–Jon Y.
“They are quick, good, and thorough.”
–Lori V.
“They were friendly. I liked the fact that if there was anything else that needed to be done, they would give me a call. I liked the quality of their work. I liked that they diagnosed the problem over the phone. Their knowledge about cars was phenomenal.”
–Mary C.
“I liked everything about them. They told me what needed to be done and what the cost would be. They did what they said they were going to do.”
–Mike R.
“They were very friendly, helpful, and fast. They did good work. They treated all of their customers with respect and kindness. They were very neighborhood oriented. I liked that a lot.”
–Patty B.
“They fixed my car.”
–Sean F.
“What they did worked. It was quality work. They were very honest and straightforward.”
–Tim N.
“They were priced well, and they finished the job on time. They did a good job all the way around.”
–Tim L.
“It was easy to schedule an appointment. They followed through, and they were done when they said they would be.”
–Jeff S.
“Prompt.”
–John C.
“The service writer was knowledgeable.”
–Ken C.
“Their capabilities and their professionalism, they were able to diagnose the problem. Their estimate was reasonable. I thought they were a great shop.”
–Bryan V.
“They were upfront about their pricing and everything else.”
–Tim D.
“He did a good job. He said he would have it done at a certain time and it was.”
–Carl T.
“Their honesty and reliability.”
–Fred C.
“They did a wonderful job. I was very happy. They got my air conditioner to work. When I needed help, they were there for me. They gave me information and always told me the truth. They didn't lie to me. They were polite and courteous. They discovered they discovered the problem and took care of it.”
–Irene L.
“They seem like they do the very best that they can. I think they do a fine job.”
–Jack W.
“They got me in quickly and took care of it.”
–Jill O.
“I feel comfortable with them.”
–Jim M.
“I never have to return. It is always fixed right the first time. They give me accurate and upfront quotes. They don't do additional work unless I authorize it.”
–Jon Y.
“I like the owner. I trust him. He doesn't install parts that don't need to be installed. Ken, the owner, is trustworthy. He won't rip you off.”
–Ken B.
“Personalized service.”
–Mark L.
“We were happy with the work.”
–Ran C.
“I liked everything. They were honest in their assessment, and they were thorough.”
–Ron I.
“They were friendly, and I didn't have to wait long.”
–Tim L.
“It's convenient. They are easy to work with, and I like their quick service.”
–Tommy W.
“I could trust the service. We have used them before. I liked that it was efficient. I didn't have to wait to get my vehicle back. They even brought me home in between.”
–Walter B.
“They were very prompt and kind. They were professional.”
–Ann F.
“I felt they were pretty honest.”
–Craig D.
“Their payment arrangements, they trusted us to leave our payment in an envelope. Their after hours pick-up service was very helpful.”
–Paul G.
“I trust their work.”
–Tina O.
“I thought they were very fair with their price and very thorough with their job.”
–Ray V.
“Good service, they do a good job.”
–Sam T.
“They seem honest.”
–Cori E.
“They were able to work on my old Jeep.”
–Dave K.
“I liked that they were courteous, and they consulted with me before they did the work. Also the car was ready when they said it was going to be.”
–Jean R.
“They do good work, and they have good customer service.”
–Dustin H.
“They were convenient, and the price was reasonable.”
–Greg E.
“They found what was wrong and fixed it. They also stuck with the quote.”
–Caroline M.
“They are straightforward, and they get things done right. They do a wonderful job.”
–Don M.
“They are honest, and they seem to be able to fix things that other places can't.”
–Bonnie E.
“They are trustworthy, reliable, and you can count on what they tell you.”
–Dan L.
“They were prompt, and they did excellent job. I am very pleased with the work.”
–Paul G.
“Their location is convenient, and their work is fast. My car is running great after they fixed it.”
–Brad C.
“The price was good and fair. Also the work was good, and I am very satisfied.”
–Colleen I.
“The previous owner used to work on my car, and he always did a great job. Now I am getting the same good work from the new owner. They're really nice and helpful.”
–John M.
“They were local, and they fixed the air conditioner in my car. They have great service. The old owner used to do a good job on my car, and the new people are still doing a good job.”
–Steve C.
“The people are really nice there, and they do good work. I trust them.”
–Fred S.
“They worked around my unusual schedule, and their prices were fair and reasonable. They've always done a great job on my car, and all the people who work there treated me nicely. I highly recommend them.”
–Marita S.
“I like them a lot. I go there all the time.”
–Roy P.
“I liked that they provided me with transportation services while my car was being repaired.”
–Rich S.
“The work they did was satisfactory.”
–Kim A.
“Their splendid service.”
–Chris J.
“They are very good, and they seem to be able to fix any car problem.”
–Devon R.
“They did a good job for a fair price, and they were honest. Also they did the job in a timely manner without overcharging me.”
–Carole D.
“They do good quality work. We love them.”
–Gary L.
“They didn't take advantage of me which is very important for me as a woman.”
–Melanie M.
“They seemed very knowledgeable.”
–Jeff L.
“They were able to take my car in right away, and they got the car back to me when they promised. Also, they didn't fix anything which didn't have to be fixed. They were very trustworthy.”
–Rhonda T.
“The service is excellent, and I like the way they handle situations.”
–Bob K.
“They get the work done quickly.”
–Rubin G.
“They finished the work on time, and they were very informative. I liked that they called me for authorization before doing any additional work.”
–Joe D.
“They were quick, and that was important to me.”
–Mr. F.
“They were very accommodating.”
–Paula B.
“They guarantee the work they do.”
–Charles B.
“They got the job done within a reasonable time, and everything so far seems to be going well.”
–June M.
“They are congenial, upfront.”
–Bob B.
“We've been doing business with them for a long time. It's a good shop.”
–Alice M.
“They were prompt, dependable, and the quality and price were good.”
–Steve O.
“I've been using them for years. They've always done a good job, and their prices are reasonable.”
–Karin S.
“They know their business, and the owner is a very good man. I had such a bad time with the Chevy dealer, but when I brought my car to Acme, I was very satisfied with their work.”
–John B.
“I liked their knowledge, and the fact that they fixed my car. I didn't have to take my car back to them.”
–Bob R.
“They've always been able to figure out the problems with my car. I highly recommend them to anyone who's looking for a good mechanic.”
–Jerry C.
“They were receptive and responsive.”
–Edward T.
“I liked the easy scheduling process and how quickly they fixed my car.”
–Richard A.
“They were quick, and they called when there was a problem. I liked that they called me to discuss with me the issues with my car. That was important.”
–Erik J.
“Their service.”
–Calvin C.
“The customer service was very good.”
–Daniel K.
“The new owner, Ken, gave me advice for my motor home. When I took my van in, he didn't try to take advantage of me.”
–Al S.
“The man in the office was very friendly. Also, I liked that they told me what was wrong with my car before fixing it. I've been a satisfied customer for over twenty years, and the new owners are just as good.”
–Terri V.
“They were available when I needed them, and the car was ready when they said it would be. Also the price was the same as the original quote. I liked the quality of the work very much.”
–Tina G.
“They are efficient and friendly.”
–Art J.
“They were straightforward and the price was fair.”
–Sinisa J.
“They were very personable.”
–Al S.
“The new owner is very nice, and they seem to be doing a good job.”
–Jim D.
“The estimate was accurate.”
–Cathy S.
“The service was great.”
–Richard P.
“They were honest and thorough.”
–Matt G.
“They are easy to do business with, and they are nice people. Also, they are just around the corner from my house.”