Ace Plumbing and Rooter Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2007 and March 2010. Customer last names have been initialized for privacy.

“They were very prompt and knowledgeable. They do a bang-up job.”
–Tony L.
“They did great work. I had a sewer and water line replaced.”
–Carlton K.
“I liked how responsive they were. They showed up on time and did a great job.”
–Barbara L.
“They do the work. If what they've done doesn't work, they come back and complete it to ensure that I am a satisfied customer. We have used them several times in various businesses.”
–Michael M.
“The drain and plumbing is still working. I haven't had any backups at all. I plan to call them out as soon as I need this type of work again.”
–Lee D.
“The guys are very friendly.”
–Stephen R.
“They are good at what they do.”
–Vladimir R.
“They were nice, quick, and they gave us a video of our plumbing issue.”
–Dean R.
“They seem to be thorough and fast.”
–M.A.
“They were prompt.”
–Brad S.
“They were responsive and professional.”
–Mark L.
“They seemed capable and honest. They didn't charge me if they didn't need to do anything.”
–Mitras M.
“They were very thorough, and they knew what they were doing. They interacted with me and let me know what was going on.”
–Mel G.
“They were prompt and very straightforward.”
–Victor M.
“John, our technician, was very reliable.”
–Gordon B.
“I liked their personalities. They were honest, engaging, and forthright.”
–Tim B.
“They fixed the problem properly, they were friendly, and they seemed concerned with customer service.”
–Ryan R.
“They were very nice and responsive.”
–Erica G.
“Paul was very congenial. He did a very good job.”
–Diane S.
“They came out quickly and unclogged the drain.”
–Bill Mc
“They got things done on time, and they were courteous.”
–Florence H.
“They were here quickly, and they fixed the toilet within fifteen minutes. They didn't try to find other things that they thought needed fixing.”
–Brendan D.
“They found the problem quickly.”
–Auat H.
“They stand by their work. They had to come back out and fix some things, but they did not charge me again.”
–James W.
“I thought they were efficient and reasonably priced.”
–Scott J.
“They were very professional.”
–Mark B.
“They came right over and took care of the problem.”
–Matt O.
“They did the job.”
–Trent W.
“They were on time, and they finished the job on time. Everything worked out for us.”
–Kevin
“They know what they're doing, and they try to do it for us cost effectively.”
–Donna B.
“They did the job very quickly. I have already recommended them.”
–Chad L.
“He was very friendly.”
–Mary P.
“They responded very fast and sent someone out within the hour.”
–Mr. S.
“They do good work, and they're very honest.”
–Greg
“They are reliable and responsive.”
–Randal
“They have prompt customer service.”
–Theresa
“They were very professional and friendly.”
–Sharon
“They were fast, friendly, personable, and they knew what they were doing.”
–Columbus J.
“They are very knowledgeable and responsive.”
–Steve C.
“They were professional.”
–Amanda M.
“They were quick and prompt.”
–Clark S.
“They are really dedicated to completing the job. The guy who came to my house ran into lots of complications, but he stuck with it and completed the job.”
–Chu
“He was very knowledgeable.”
–Diane
“They were on time and professional.”
–Anne F.
“They responded quickly when I had a problem.”
–Ray S.
“They are very forthright and honest.”
–Jeanette H.
“They took care of things quickly.”
–K. L.
“The service men were very nice.”
–Heather
“They were nice, thorough, and honest.”
–Robert G.
“I really liked the people that I worked with. I dealt with the owner and lead plumbers. I've always found them to be really positive, easy to talk to, and professional.”
–Julie A.
“They're helpful when they get here.”
–Crowbar
“They were prompt and straightforward.”
–David
“They're very accommodating. We use them all the time for our clients. It's good to know that they are there when we need them.”
–Jill
“They were very knowledgeable.”
–Lisa
“They were very accommodating, and they communicated well with us.”
–Jacinth
“The guy was really friendly and communicative.”
–Christine
“They actually explained what they were doing, and the prices seemed reasonable.”
–Joan S.
“They came out right away and took care of the problem.”
–Victoria D.
“They were very nice, and they were able to handle the situation.”
–Lenore L.
“Their response time was great.”
–Ken M.
“They got the job done quickly.”
–Matt S.
“They were the first out of four companies to respond when we had an emergency.”
–Art
“They fixed our problem efficiently.”
–Joey
“The service was very good.”
–Robyn
“They were extremely prompt and responsive to an emergency situation.”
–James M.
“They were available on Christmas Eve.”
–Nick V.
“They were on time, and the price was good.”
–Mark
“They showed up on the same day I needed them.”
–Henry
“They were pretty fast.”
–Allen S.
“I liked the demeanor of the plumbers that came out.”
–Noah B.
“They were prompt and professional.”
–Dave C.
“They were responsive and easy to contact.”
–Janet R.
“They were timely.”
–Violetta
“He went right to work when he arrived.”
–Lilyane