Accessible Home Lift Company Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2008 and March 2010. Customer last names have been initialized for privacy.

“The owner is a conscientious person. The service is good. They are very attentive and professional.”
–Alexandra L.
“We're able to get them out whenever we need them. Everyone that has seen it wants one.”
–Ali M.
“They were prompt and very polite.”
–Alvin C.
“It got my husband upstairs. It worked very well. The people were great.”
–Eileen M.
“The accuracy and the time frame, they came when they said they were coming. When they said how long it would take, it was that long. They also called back to check and see how things were going.”
–Aminta M.
“I've been telling everyone about them. I like everything about their service.”
–Amparo I.
“Everything, they were on time, very efficient, and very precise. They were wonderful.”
–Anna F.
“Their efficiency and the price, they were very nice people.”
–Audrey P.
“Their promptness, we were very satisfied.”
–Bill B.
“The lift was for my sister. They were very personable. The workman did a great job. He treated my mom very well. I was very satisfied. They paid attention to all of the details with the mechanics. I felt safe because they stood behind their service and product. He explained the safety features.”
–Carmen B.
“They always came out. When I called them, they would come right away.”
–Carrie L.
“The service is great, the man is pleasant, and it works.”
–Charlotte F.
“They were very prompt. I had a problem two weeks after getting the product. I am three hours away and they were there within two days to correct it.”
–Chris M.
“They told me they would have it in within four hours and they did. They were quick, neat, and very efficient. There was a recall situation and they voluntarily came out with the part. The product is quiet. It's not noisy at all.”
–Fred W.
“They are very good.”
–Connie G.
“The person was fast and amiable. There has never been a problem.”
–Curtis T.
“They are very good people.”
–Rose P.
“They have very personalized service. They are flexible and helpful. It is hard for families who have handicapped individuals. They felt like a friend of the family instead of a business. They offered suggestions and options. They really seemed to care that I got the best thing for my fiance and for our circumstance. We had a complex arrangement of stairs. Others thought it couldn't be done, but they did it.”
–Patty B.
“Whenever I need them, they are there.”
–Don V.
“I had a problem with an existing lift. They loaned me a lift until mine came in. They went over and above. I eventually bought a lift from them. Their service has been great. When I had a problem with it dragging a little bit, they told me what to do, instead of coming out and charging me for a service call. That is the kind of service I like.”
–Dwight W.
“They were fine.”
–Alice D.
“We suggested them to another friend of ours. They liked them as well. The equipment is easy to use and it makes the stairs quite accessible.”
–Carmen W.
“Everything, they worked well with us. It was great.”
–Margarita S.
“They are good. I don't have any complaints.”
–Charles F.
“The reliability of the owner, the service and follow-up have been great.”
–Judy S.
“They were cost effective and polite. It was done when they told me it would be done.”
–Marie C.
“They really did a good job. They were a help to me.”
–Georgia B.
“It just couldn't be any better. Unfortunately, my mother had to go to the hospital. The paramedics took her down in the wheel chair on the lift.”
–Geraldine S.
“Reliability.”
–Margaret G.
“It is quiet, modern, and very efficient. The installation is top notch.”
–Mary K.
“The young man, Ted Schmidt, who worked with me tried to please me in every way. He did things without me having to ask. He was very attentive.”
–Helen H.
“I like everything, the quality of the product, the response time, and the demeanor of the installers.”
–Jack L.
“They followed up not too long ago. The gentleman who brought out the chair was very nice. I have a feeling that if I needed them, they'd be here. I would not hesitate to recommend them.”
–Jean S.
“They were very responsible. They did a good job wiring. They came when they said they would. We were very pleased.”
–Jerome L.
“It is fine. It is good.”
–Sue W.
“I can't praise them enough. Their product was put up very well.”
–Jessie S.
“The ease of getting up and down on the product.”
–Joe D.
“They are very professional, straightforward, and honest.”
–Joe R.
“Their personal service.”
–LeMar S.
“They were prompt. They did a good job.”
–Kit P.
“The person who installed it was very professional and helpful. We love it.”
–Lucy F.
“I like the electric chair.”
–Mary H.
“I love the lift. They came when they said they would and they did what they said they would do. I appreciated that.”
–Norma H.
“They helped my husband. They did a good job.”
–Clara B.
“We received very good service. They came right out. It only took a few days and it was up and running.”
–Pat C.
“The equipment does what I want. I don't have to go up the stairs.”
–Peter W.
“If I have any problems, they come out within a day or two.”
–Geri H.
“The service is good. The unit is excellent.”
–Raymond J.
“I just love the equipment. They are professional.”
–Raymond L.
“They respond to my needs.”
–Richard C.
“The gentleman that I worked with was very pleasant. They were careful with putting the equipment on the carpet. They even called to see if they needed to come by to check it out. They were really concerned. I'd recommend them to anyone.”
–Rita J.
“They came when they said they would. They got it done on time.”
–Roger N.
“I like the service. When people have trouble with their knees, it is a wonderful service they provide. They help folks get up and down.”
–Ruby B.
“They are very attentive, and very cognitive of the fact that when we call, it is an urgent need. The response time is very good. They are always very cordial and polite to my mother, as she is old.”
–Ruth C.
“They were very personable, patient, and always on time. They extended themselves when we really needed something. They went above and beyond the call of duty.”
–Sheppard L.
“They weren't pushy. They told us what they had and let us make the decision. When it broke, they were here in forty-five minutes. They showed me what I could do if it happens in the future.”
–Shirley H.
“They give me what I ask for. They are very respectful. They seem to be nice people.”
–Shirley S.
“We call them to take care of the lift and they do a good job. The equipment is working well.”
–Evelyn C.
“They are able to service Alameda and their service is prompt.”
–Vernon R.
“The owner is very personable and efficient. He does quality work.”
–Vicky T.
“They were very knowledgeable. They worked with us to make it work for our situation. They had many suggestions. We're very happy with it.”
–Virginia Y.
“I appreciate that they make the long drive, seventy miles from their location.”
–Chuck L.
“They were neat and clean. The thing has had no problems.”
–Curmukh P.
“They are good people. The product is wonderful.”
–Eli W.
“They were very thorough. The estimate they gave was accurate. It cost exactly what they said it would.”
–Genie B.
“They came out immediately and serviced the lift on time.”
–Ida D.
“They were prompt, polite, and efficient.”
–Jerry R.
“They are responsive. I had a minor problem with the connection. They came right out the next day and did what they said they would do.”
–Paul R.
“They explain things well. They are patient.”
–Angela H.
“Everything is working fine. They did a good job.”
–Peter P.
“I highly recommend them. There was no hard sell involved. They presented the product knowledgeably. There was a slight problem with the installation, but they were out the next day to take care of it.”
–Richard S.
“They appeared promptly when we called.”
–Richard W.
“They were very forthcoming and available to talk.”
–Rick H.
“It helps my wife out a lot. They are a good company.”
–Sam W.
“The product works. The people are nice and they did what they said they would do. When I had a concern, they came right out. They have good people skills.”
–Sydney C.
“He is very upfront. He does a lot of work in this area. He seems like a good person. He did a good job. I referred them to a friend.”
–Annie C.
“The ability with which they respond, they are very quick. I had some maintenance done last week. I called them one day and they were here the next. They are very good.”
–Arthur M.
“Everything seems to be fine. I don't know of anything in particular.”
–Constance L.
“The escalator ramp was very good.”
–Crespin Q.
“My husband has MS. The chair is great. It is installed fine.”
–Lynda W.
“The equipment is very well made.”
–Gary D.
“It helps us because we can't go up the stairs. The product is good for us. My husband and I are eighty-nine and ninety-two. It is a big help to us. It is wonderful.”
–Lorraine L.
“They are down to earth, personable, and not too big.”
–Harold B.
“They were helpful, in terms of putting it up.”
–Jean W.
“The chair works.”
–Sally O.
“They solved the issues we had. They were very good.”
–Kathleen R.
“They knew what they were doing. They were honest.”
–Kyoko R.
“They are fine. I'm quite satisfied.”
–Paula W.
“They came in and did the job quickly.”
–Robert S.
“The people are very nice.”
–Charlotte J.
“They were here on time.”
–Jim H.
“They were here on time and they went to work right away.”
–Judy A.
“They were fast to get out. They did a good job.”
–Marian P.
“They are easy to get a hold of.”
–Robert P.
“It takes me up to my second floor. It is really convenient.”
–Aurelio L.
“My mother could not get up and down the stairs. They are one of the few companies that provide this type of service. They did a good job. It was great.”
–Jeanne W.
“I liked the gentleman that installed the lift.”
–Ann S.