The following are verbatim customer responses from research that American Ratings Corporation conducted between September 2009 and March 2010. Customer last names have been initialized for privacy.
“He's very professional about everything. He explains what might need to be done. If he recommends anything additional while he is working, he lets you know what is optional and what is necessary. He gives you an estimate, does the work, then he gives you an invoice. He is not like some people who want half upfront. I've had him do several additions on my house, my store, and on my two son's houses. I give him my house keys. I can trust anyone he has working for him. He is so professional, it's unbelievable. His crew cleans up between each stage in each room. So many people wait until the end to do the clean-up, but he does not. He hates working in dirt and dust. He is absolutely amazing.”
–Bill G.
“We are already looking at other projects. We worked directly with Kevin. He not only took care of the business at hand, but he pointed out things that might be an issue in the future. It was informational and not high pressure. For instance, when I take my car in, there are all these things that they tell me are wrong and they want me to fix them right away. Kevin is not like that. He is very knowledgeable about the business and he cared enough to mention these things. I wouldn't trust any of my construction needsto anyone else.”
–Bob G.
“They listened to what I needed and explained the work to me.”
–Carol R.
“Quality work, and their customer service was incredible. The work was done very quickly and with quality. They responded to me very quickly. They were incredible.”
–Colleen J.
“They did it in the time frame they were supposed to do it in.”
–David M.
“Their knowledge, friendliness, and ability to get the job done.”
–Debbie C.
“The follow-up and attention to detail, they were here when they said they would be.”
–Debbie G.
“Honesty.”
–Frank F.
“Professionalism, their quality of work, and they always do what they committed to, when they committed to it.”
–Hal M.
“The efficiency and the quality, they were hired to do a job and they did it right. That was what mattered to me.”
–John C.
“They are very nice and honest.”
–Joyce F.
“They were very neat, clean, and organized. Their staff was great. The guys were very professional. Even though I left the door unlocked for them to come and go, when they left for lunch or anything, they always let me know what was going on. The house looks great. My husband and I were really happy.”
–Ken G.
“He is very good. He does a quality job.”
–Larry R.
“Kevin was very communicative. He kept us abreast of any changes, no matter how small, that needed prompt attention. On the flip side, if it was something he could take care of, he would just handle it. We thought he was at the top of his game.”
–Linda D.
“Work ethic, they were really good.”
–Linda L.
“I like their reliability, Kevin's responsiveness, his high standards of performance, and his work ethic. I love his professional attitude.”
–Mary R.
“Their professionalism.”
–Melony K.
“I actually have used them three times. They did an addition and a couple of bathrooms for me. I would say the quality of their work and their dependability, they did a great job.”
–Michael K.
“They are prompt, affordable, and they finish on time.”
–Mike F.
“Kevin was very precise in making sure that things were done the proper way and didn't just get them done quickly. He was very particular about getting it done right the first time.”
–Patty D.
“They were very honest. They went out of their way to make sure the project was right for me.”
–Gia P.
“The communication they had with me as the homeowner, they let me know what to expect and they paid attention to detail.”
–Michael A.
“We've had so many issues with other contractors. They were able to come in and do the job correctly. We would definitely use them again.”
–Robin T.
“Very detail oriented, and they asked the right questions. They did pretty good work.”