The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2009 and March 2010. Customer last names have been initialized for privacy.
“They are very clean, and they work quickly. Everything is done nice and neat.”
–C.S.L.C.
“Their attention to detail.”
–T.D.G.
“They were very professional. They helped me select a good system for my place. I liked the purchasing price they had for their customers. It was less expensive than purchasing from a store. I had a very good experience with them.”
–Aleksey B.
“They offer really good customer service. When I purchase something from them, I can call them about troubleshooting, and they will help me out, no problem. Their guys are really friendly and professional.”
–Aleksey M.
“They were fairly quick. The installation was clean, unique, and very professional.”
–Alfred H.
“They showed up when they said they would, and they did everything just as I expected.”
–Elvis N.
“They have one of the best service fronts. They are always on time and very proficient. They have a very nice and qualified staff.”
–Eugene S.
“They were fast and efficient.”
–John W.
“How professional they were, they came out wearing little booties on their shoes so that they wouldn't get the floor dirty.”
–Katya D.
“They offered a very good service. I was very satisfied with everything. I had a lot of questions, and they were very knowledgeable. They were good people to work with.”
–Leon P.
“They got the work done quickly, and they went out of their way to make sure everything was working properly.”
–Marry B.
“I liked their professionalism and their expertise. They seemed to execute the plan efficiently and effectively. Also, their customer service was on the side of the customer. They offered options that weren't tied to a product that they were selling. They were trying to get me what I wanted. I felt my needs were in the forefront. Their conversation was professional, and they were very polite. Also, when they left, you couldn't tell they were there. They were very neat.”
–Martha K.
“It didn't seem like they were too worried about rushing to complete any of the tasks. They found the best way to do the job.”
–Neil
“I liked their honesty when answering questions. They weren't trying to fool me.”
–Nikita C.
“They were very professional. They were here on time, they did a really clean job, they cleaned up afterwards, and they were very honest. They were great.”
–Pasha
“They were very timely, honest, and flexible. They adapted to our needs.”
–Rod S.
“They dealt with a situation where they helped me correct a problem. They built an awesome unit for me. It was very unique and customized. It was very cool. I was very happy and pleased with them.”
–Roger S.
“It was a quality service. They understood my needs.”
–Sergei V.
“They did a good job. They did neat, clean work. They were nice guys. They were referred by a friend of mine.”
–Steffen
“I liked their speed and their communication. Their price was decent. The work they did was quality. The set-up was clean, and the wires were hidden. It was nice.”
–Ura K.
“They are smart and very capable. They know the business, and they know what they do. They have creative ways to solve problems.”
–A.S.
“They responded quickly.”
–Joy R.
“They did their job, and they did everything that I asked them to do. Other than that, they didn't really get in my way.”
–Stan K.
“I liked their service the best. They were knowledgeable and pleasant people.”
–L.B.R.
“They were nice and knowledgeable.”
–Kimberly C.
“I liked that they were willing to come out quickly.”
–Steven
“I thought the service level was good. The service guy was knowledgeable, and the quality of the work was good.”