The following are verbatim customer responses from research that American Ratings Corporation conducted between November 2004 and March 2010. Customer last names have been initialized for privacy.
“I liked the job they did on my car.”
–Amanda K.
“I liked their solid schedule and quality of work. They delivered the product per our commitment.”
–Andrew C.
“I liked that he explained everything. He is a very reasonable person and he delivers what he talks about.”
–Bernadette T.
“I liked the friendly service. They left my car completely spotless inside and out. They were extremely friendly. They even gave me a ride back to my house after I dropped my car off.”
–Casey H.
“I like their high standard. They deliver on their promises. They do excellent work. They satisfy their customers. They are super nice.”
–Esmail K.
“They were very upfront about the cost of the repairs and the time it would take to fix the cars.”
–Jaishankar R.
“I tell a lot of people about them. I took my car in to Campbell Collision Center after it had been serviced by another company, but the difference was like night and day. I have nothing but good things to say about Campbell Collision Center. It was a very professional outfit.”
–Joe R.
“I like their service. They keep me posted about my car's progress.”
–John B.
“Not only did they bring my car back to me with the actual body repair, it was cleaned up and detailed. It looked like a new vehicle. They fully waxed everything, it was amazing. They did excellent work.”
–John W.
“I liked the manager. He was willing to work with my schedule. I have a fleet vehicle, which is my car. My car is my office. It was very important that my scheduling worked out. He did whatever he had to do to make it work for all of us. They were solid on customer service and turnaround time. They are on the ball. They are very customer oriented. They are all about your needs. They had my car back to me in less than a week. They have a great business. When my car went to another collision center, they were very unapproachable and unwilling to work with my schedule.”
–Kevin W.
“They did an amazing job on my car. Nobody could tell it was repaired. It was amazing.”
–Mark S.
“Their customer service was excellent. They were thorough and they did a good job.”
–Richard P.
“I like the quality of their work. They paid attention to details and did a very nice job. They match the paint really well. You can't even tell between the old and the new paint. They were very fast. I was very happy with the work they did.”
–Sam L.
“They answered my questions. They took care of my concerns, such as helping me get a rental car. The head guy there was so great. As a woman, I felt he put me at ease. He didn't talk down to me. I didn't want to spend a lot of money, but he was fine with that.”
–Sharon G.
“They seemed to be honest and competent. There is a good value for what you pay. They do what they say they will do.”
–Will B.
“They were very clear with their paperwork. They let you know what was going to be covered and what wasn't going to be covered. I liked all of the details of the receipt including the insurance statement. They gave me costs and how much the parts were going to be. I liked that I didn't have to do a thing with my insurance. They did it for me. I had a good experience.”
–Anne M.
“The work they did was good. It was all on time. I went with them because my insurance thought highly of them.”
–Bernadette M.
“They were very honest and upfront about what the costs were going to be.”
–Ralph E.
“They cleaned up and detailed my car. They worked with me on that. They were honest. They did a very good job.”
–James V.
“They were friendly.”
–Jeannie B.
“Their proximity, they're very close to my place.”
–Sergey K.
“They were on time. They gave me an estimate. They were able to handle the insurance company smoothly.”
–Srinivas K.
“They were okay. They responded right away and they serviced my car quickly.”
–Omar B.
“The service is good. Looking at my car, I felt what they did was pretty good. Their estimate was almost the same as the final amount of the bill.”
–Varanasi V.
“They can do towing and repair at the same place.”
–Ann C.
“They are honest. Unlike other shops, they don't give you the runaround. Cliff is straightforward and does good work.”
–Jason E.
“I have used them four or five times. They've been efficient and friendly. They do great work.”
–Judy W.
“I like the work they do and how they treat their customers.”
–Maria M.
“Cliff was very helpful when our car broke down on the freeway. He did the work fast and at a reasonable price.”
–Marvin G.
“The attitude and the good service.”
–Mary K.
“The courtesy, the quality of the work and the ability to get me a rental car.”
–Nancy S.
“They are very personable and honest. They don't gouge you.”
–Natalie S.
“They are really friendly and they get the job done.”
–Poy T.
“They are very efficient, professional and friendly.”
–Sarah H.
“The quality and the price.”
–Xiaofeng Q.
“They were very professional and they did what they said they would do.”
–Shehryar T.
“They were accommodating, very honest and nice people too.”
–Anne J.
“They did good work. They were honest and professional.”
–David C.
“They were very friendly.”
–Deborah L.
“They are knowledgeable and friendly.”
–Gary C.
“They are honest.”
–Ginney T.
“They do things quickly.”
–Jianjin C.
“They are quick.”
–Kelly Y.
“The good service and the people.”
–Michael M.
“They are honest and they give good advice to the customer.”
–Raju V.
“That they are a small shop, close by and honest.”
–Scott L.
“The personalized service and the quick response.”
–Ravi M.
“The guy was very upfront. He got to the problem pretty fast.”
–Shukla G.
“He charges good rates. They are nice people and provide good customer service.”
–John C.
“They had low prices.”
–James A.
“They are very customer-focused and very personable.”
–Tammie A.
“I like their honesty.”
–Charlene B.
“They were inexpensive, and they had good customer service.”
–Shravan B.
“The job was well done, the price was reasonable, and the job was done quickly.”
–Ross B.
“They are conveniently located near my work.”
–Jeffrey B.
“They were very honest, and they made me feel very comfortable.”
–Clifford C.
“The service was good.”
–Richard C.
“Their customer service is friendly, and they do good work.”
–Charles D.
“The attendent went out of his way to come by my office and pick up as well as drop off the car. And the prices were outstanding.”
–Anna E.
“They made sure to explain every detail to me about what was going on.”
–Cynthia F.
“The awsome personality of Cliff, and his ability to work with on the price.”
–Cleo F.
“They responded quickly and took care of the problem.”
–Rufino G.
“Cliff was very nice, and he took care of business.”
–Nancy G.
“Cliff really takes the time to check out the car.”
–Dolline G.
“Cliff indicated that he really cared about taking care of the problem.”
–Tom H.
“The prices were good and they're in a good locatio.”
–Mieko H.
“They always do a good job, and they are pleasant to deal with.”
–Harold H.
“I know Cliff personally, and I think he is a nice guy.”
–Bob H.
“They were up-front in telling me everything they were going to do.”
–Tammy I.
“I liked how professional they were.”
–Brian L.
“I liked how respectful they were.”
–Brian M.
“Cliff is very knowledgeable about auto repairs.”
–Robert M.
“Their customer service is good.”
–Ruben M.
“Their technical efforts were outstanding.”
–Rachel M.
“I was very impressed by the work they do, and how fast they were.”
–Maria N.
“I liked the owner, Cliff. He was very friendly, and he explained everything well.”
–Madeline N.
“Cliff was helpful and nice.”
–Keithra O.
“The personal care is great.”
–Mike R.
“The owner is very concerned with the quality of service, and he communicates well.”
–Tom R.
“He is honest, and I trust his work.”
–Vicky R.
“Cliff is a sharp guy, and he provides great service. They have great customer service, and they do great mechanical work.”
–Phillip R.
“They do a good job, and I think they are honest.”
–Robert R.
“I think they are very good. Cliff seems to care about his customers and his work.”
–Salvador R.
“I guess everything. They are friendly, and they do good work.”
–Joseph S.
“It was a good experience for me, they were nice and friendly.”
–Qui S.
“They are efficient and reasonably priced.”
–Joe S.
“They do a good job, and they are very friendly.”
–Naomi T.
“He does what he says he will do, and does a good job.”
–Darryl A.
“I like their locations, and how efficient they are.”
–Bob B.
“They remembered me when I came back.”
–Jeff B.
“They explained everything really well about my car, and the customer service was very good.”
–Colleen B.
“They're close to where I work.”
–Jim D.
“We were surprised with the type of work they do, and it was fast.”
–Myron F.
“I liked how Cliff managed to inform me of everything that needed to be fixed with my car.”
–tracy F.
“I have a good relationship with the owner, and his prices are good.”
–Helen F.
“Cliff gets down to the problem, and fixes it every time.”
–Jeffrery F.
“Sean made me feel very welcomed and liked. He also appreciated my business.”
–David G.
“I liked how they were willing to work around my budget.”
–David H.
“He explains to me what he is doing ,so I have confidence in the service.”
–Dan H.
“They are honest, and they go out of their way to help.”