A-1 Guaranteed Heating & Air, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2008 and September 2010. Customer last names have been initialized for privacy.

“After the inspection, we called them, and they came back promptly. They were very courteous when they arrived. I got the feeling that they wanted to do the job right. They cared about doing it right.”
–Quinton A.
“They were prompt, courteous, and helpful.”
–Ralph C.
“They were fast, and I appreciated that.”
–Chris R.
“They were very efficient. They got the job done quickly and when they said they would.”
–Danny D.
“The guy did everything he said he would do. I conversed with him a lot while he was working. He explained things and really seemed to know what he was doing.”
–Danny T.
“They fixed our heater. They were quick, knowledgeable and they carefully explained everything to my father who is elderly. They didn't have to come back out because they did it right the first time.”
–Earl W.
“They were efficient and professional. They didn't look like a bunch of guys that you wouldn't want in your house. The work was done correctly. They did everything exactly as we had asked.”
–Harold R.
“They came in and did the job. They were very polite and they seemed to work fast. They answered all of our questions.”
–Janice E.
“The fast response, and they did a good job.”
–Jefferson G.
“They were professional and on time. The salesman answered all of my questions. I felt safe with them in my house. They are a great company.”
–Jeni F.
“Their involvement with us, they followed up and called to see if we were happy with the new unit. They made sure that they answered all of our questions. They were very personable and professional.”
–John A.
“Everything was good. They put in a new air conditioner and it's working well. They were on time, courteous and professional.”
–Kazuko S.
“Everything, they were on time, neat, clean and they did a great job. The price was reasonable and exactly as they quoted it.”
–Kyle H.
“They came in and did the work. They were clean and tidy.”
–Lorraine F.
“They showed up when they said they would. I liked that I was able to talk to the people who could make a decision. Given the state of the industry, they were very exceptional. All the things I looked for were spot on.”
–Loyd L.
“They showed up on time, did what they said they were going to do, and cleaned up after themselves.”
–Mary K.
“They gave me a lot of different options. They were honest about what they could do at what price we were going to pay. They were willing to work with us to get our needs met. They weren't pushy. Their prices were competitive.”
–Michael W.
“The cost was reasonable. The person who came out and did the estimate was professional. The people who did the installation worked hard and they were courteous and mannerly. They did an excellent job. I've had no problems.”
–Reginald O.
“They knew what they were doing. We have a couple of homes and we've used them several times. They have always been excellent.”
–Richard L.
“They were very kind. I felt like I could trust them. I've already referred two people to them.”
–Sandy P.
“They were very polite, considerate and they did a nice job. I have no complaints.”
–Joe A.
“The workers they sent were very good. They were very polite and they did good work.”
–Lois D.
“I liked the accuracy of the work. They showed up on time, did the job and left everything clean and neat.”
–Olive B.
“We had an old furnace that was still good but didn't fit. He took three hours to custom fit it for us. He did a great job. He was on time and quick. We were satisfied. What more can I say?”
–Robert T.
“They came out on time and cleaned up well. Overall, I was very happy with them.”
–Ruby P.
“That they stated they were going to stand behind their work and the product.”
–Steve S.
“They have a pretty quick response time.”
–Sundance A.
“They were very straightforward and honest.”
–Bud A.
“They were friendly, timely, and took good care of their work area.”
–Arvind A.
“Greg is one of the best technicians out there. If he says he'll be there and open the door at ten, he'll be there.”
–Al A.
“We liked everything. They were prompt, courteous, and they stood behind their work.”
–Kathy A.
“They did what they said they were going to do. They took care of what we needed when we called.”
–Aaron B.
“It was the best work I have ever seen. I was in the Navy twenty-five years, and in eight hours, they did more work than others would do in two or three days. They did a beautiful job. They came in and had their plans laid out.”
–George B.
“They were right on the job, and they stood by their word.”
–Al B.
“I have a service contract with them, and they do what they say they'll do.”
–Bertell B.
“They did the job, they stayed late, and they persevered.”
–Darrin B.
“Their communication, quality of work, and the neatness of the whole job was great. They kept their word. When I had a problem, they were very prompt to fix it. They were very friendly and professional.”
–Debbie B.
“They were prompt, they did a good job, and they cleaned up after themselves. They answered any questions we had.”
–Cecile B.
“They were efficient, on time, and they finished the job in a timely manner. They answered any questions I had. I'd recommend them to anyone.”
–Susan B.
“They were very efficient and personable.”
–John C.
“They were quick, clean, and their work was checked out thoroughly. When they came back to fix a problem, they were very prompt.”
–Carol C.
“They were functional, very clean, and respectful.”
–Haley C.
“The price was really good, and the service was great. Bob was a really nice guy.”
–Edna D.
“They knew their job and business. They were efficient and clean. They answered all of my questions.”
–Richard D.
“They were reasonable, and the job was easy for them to install.”
–Charles F.
“They were friendly and competent.”
–Jimbo F.
“They knew what they were doing. I'd recommend them to all my friends.”
–Linda F.
“They answered my questions, and they were knowledgeable. When I had a problem, they were very prompt to fix it, good customer service.”
–Anita G.
“They were very flexible when it came to the appointments.”
–Jefferson G.
“They have good quality and good service.”
–Thomas G.
“They were prompt, quick, and really friendly.”
–Jose G.
“They seemed very knowledgeable and nice. The price was reasonable.”
–Ann H.
“They were very professional, on time, and quick to fix any problems.”
–George H.
“They were clean and friendly.”
–Amy H.
“They knew what they were doing.”
–Vernon H.
“They were really nice and showed me everything, so I would know how to work everything.”
–Gladys H.
“We liked the fact they were a family owned business. There was a very young individual who was respectful, courteous, and fun.”
–Ken J.
“They were professional and on time. We were totally happy with everything.”
–Mike J.
“It really heats the house. The furnace they installed is really efficient with keeping the house warm and it saves us money.”
–Jimmy J.
“The Hiteshews are honest and wonderful people.”
–Ed K.
“They were very courteous and professional. They worked with us on pricing. They knew what they were doing.”
–Ron K.
“They were very professional and stuck with the job until they were finished. I thought they did an excellent job.”
–Yvonne L.
“They were courteous and clean. When I had a problem with my unit, they came out and took care of it. I liked everything about them.”
–Gerald L.
“They were recommended to me by a friend. They did a good job.”
–Paul L.
“The technician was super. I was very happy with the outcome.”
–John M.
“They were prompt, and they knew what they were doing.”
–Mike M.
“They did everything they said they would. The clean-up was very good. Being a contractor for many years, this aspect was very important to me.”
–Chuck M.
“They came in and did their work quickly and professionally. They did the maintenance quickly as well. They are an all around good company.”
–Doral M.
“I have heat in my house now. The people were great, and everything went well.”
–George M.
“They were neat and courteous. They explained what they were going to do and did exactly that. It all went smoothly, and we have recommended them to all our friends.”
–Ronnie M.
“They meet their commitments and do what they say.”
–Doug N.
“I use them for yearly maintenance on my unit. I like the fact that they are a family oriented business. They do a good job.”
–Bart N.
“They were very courteous, and they came right out when I needed them to.”
–David N.
“They were on time, very knowledgeable about what they had to do, and very accommodating. They did a very good job.”
–Dorothy P.
“It is working well.”
–Linda P.
“They were very thorough. They were the cheapest bid out of the three we looked at. The guys explained everything well. They completed the entire job in a day and a half. They used Trane equipment which is a very good company. I will definitely call them a.”
–Bill Q.
“The guys that came out were courteous and quick.”
–Melvin R.
“They were very courteous, and they came when they said they would. They were quick to do the installation.”
–Ann S.
“They offered me a lot of options when it came time to pick out the units. They installed it within a timely manner.”
–Nola S.
“The technician was good. He got the job done.”
–Margaret S.
“I liked that they were fair.”
–Leon S.
“They were fast and efficient.”
–Feliciadad T.
“They were able to finally figure out that the five year old system I had was installed incorrectly. They fixed the problem in a very timely manner, since my seventy-two year old mother is sick and needed the heat. They were prompt, clean.”
–Diana V.
“They were very efficient and followed up on everything.”
–Malcolm W.
“They were very professional.”
–Ron Y.
“I set up the appointment, they came out, and we purchased the product. Since they installed it, my parents have been using it everyday.”
–Amin A.
“They were on time, courteous, and they did a really good job.”
–Sue A.
“Their responsiveness was great.”
–Simone C.
“They were in and out and cleaned up after themselves.”
–Marge C.
“They are very good at what they do.”
–Bob D.
“The overall job was great in every aspect.”
–Marta G.
“They carry a good product. They have good customer service.”
–Serene G.
“The servicemen were very friendly and clean. We were really happy with the end result. When there was a problem, they came out on a Friday night to fix it.”
–Steven H.
“They were very thorough, they explained everything, and they were very knowledgeable.”
–Duane J.
“They have just been really responsive.”
–Erik J.
“They were neat, and they took everything that needed to be taken away.”
–Ken L.
“They were very fast and courteous. It was a very enlightening experience. I trust that they will do a good job the next time I need them.”
–Robert M.
“They were friendly and easy to talk to. They did an excellent job.”
–Warlito M.
“I made an appointment, and they were timely in completing the job.”
–Leroy P.
“Everything was explained to me in simple terms. They were on time.”
–Joaquin R.