Home
Improvement Center
Sonoma County
YardBIRDS
Home Centers
(707)
778-6100
2000 Lakeville Hwy.
Petaluma
(707)
585-3800
5300 Commerce Blvd.
Rohnert Park
(707)
546-5662
100 Bicentennial Way
Santa Rosa
(415)
457-5880
1801 Fourth St.
San Rafael
John Headley, Owner
SERVICES
Home Improvement Products, Delivery
HOURS
Mon – Fri: 6am – 9pm
Sat: 7am – 9pm
Sun: 7am – 8pm
CREDIT
CARDS
MasterCard
Visa
Workers Comp Insurance
Liability Insurance
Current Complaint File
Business Practices
CUSTOMER
LOYALTY
Based
on 410 random customer surveys made since April 2004 asking each customer:
"Would you use this company again?"
CUSTOMER
SATISFACTION
"Please rate your satisfaction with the quality received."
RATING
STATUS
We
declare that YardBIRDS Home Centers has passed all of the rating steps
and has earned the Diamond Certified award, Certificate No. 388.
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The Headley family opened two stores in Santa Rosa and Vallejo in 1975 and now owns a total of eleven stores. Since 1988, they've opened superstores in Santa Rosa and Martinez. The Santa Rosa store is nearly 155,000 square feet with an outdoor garden center and indoor drive-through lumber yard. The company's product selection has grown from 35,000 in 1985 to over 75,000 today.
YardBIRDS Home Centers provide home improvement products, services and delivery. Products include electrical, plumbing, building materials, lawn and garden, lighting, kitchen cabinets, bathroom vanities, lumber, doors, windows and complete hardware. Their superstores in Santa Rosa and Martinez also provide a wide range of décor items complimenting a complete paint department.
COMPANY
PHILOSOPHY
"Since the company's inception, customer satisfaction has been instilled
in every single employee from managers and assistants, to sales supervisors
and staff. We believe that the customer is the lifeblood of the company.
Our store managers are hands-on. They're on the floor with customers every
day. They're accessible and available to answer questions."
EXCERPTED SURVEY RESPONSES
"The person that waited on me knew exactly what I wanted and was very
pleasant. I didn't have to wait."—Mary I.
"Customer service is great. They have a kind of a old school approach."—Scott J.
"We can find what we need at a good price and more easily than at larger stores."—Gary R.
"I was able to get special-sized filters that other stores didn't have and it's easier to get help." —Jeff J.
"They always have competent people—and plenty of them. We go there all the time."—Paul C.
American Ratings Corporation © 2004 website|Laughlin Design
