Real Estate Brokers
Sonoma County
What did you like best about Westgate Realty?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/7/04 and 3/25/09. Customer last names have been initialized for privacy.
“I liked the customer service that I received from Dick Burke. He went above and beyond to make sure that all of my needs were met.” -Bob B.
“Their knowledge of the real estate business, their follow through, and their advertising, they got the job done. I was very happy with them.” -Bob S.
“They listened to what we needed, and they sold my mother's house as soon as possible. The service was good and all of their information was good as well. I was highly satisfied with them.” -Chris H.
“The agent we had followed up very well. We had a lot of questions, because we were in Illinois, and he was in California. We bought a place without seeing it for ourselves. He was extremely helpful. We were able to call him and ask him any questions that we had.” -Ramona F.
“I intend to only use Westgate Realty. They are efficient and very good at what they do. They are professional and thorough. I have used a few other real estate agencies, and Westgate is more customer oriented than the others. They took very good care of me.” -Sandy S.
“They are friendly and straightforward. They tell it like it is.” -Bobbi L.
“They were easily accessible, and they always had the time for us. They were very convenient for us. I thought they did a really good job.” -Albertine J.
“They were very helpful. He stayed with us for over a year, and he worked with us despite some health issues. He was very smart, and he knew what to look for. We loved him. We have referred him to everyone. Everyone else in the office was friendly and helpful.” -Jana R.
“I like the close attention that Mike gives to me. He always calls me back and offers to get me more information for whatever I need. He is very courteous. I appreciate his professionalism and his kindness. Their advertisements have catchy phrases.” -Sara M.
“We had a unique situation with a commercial property, and Mike was able to bend over backwards for us. He jumped through a lot of hoops. He really came through for us. We were really happy with him.” -Christina I.
“They are always available, personable, and very professional.” -Jessica M.
“I received really good personal attention from my agent. He hooked me up with a really good mortgage broker. He was very patient with a foreclosure property, and he helped guide it through.” -Bob C.
“I liked their honesty and the effort they put into my needs. They were perfect.” -Dale G.
“I liked their work ethic, their dedication to their customers, and their loyalty. I actually think everything they are doing is 100% good. I think they are doing a really good job.” -Adam F.
“They are very personable and professional.” -Brian M.
“How efficient, fast, and friendly they were, they were awfully nice to us. We were totally satisfied.” -Dick M.
“They were very attentive to my needs, and they were there if I needed something. They took care of everything.” -Ryan F.
“I liked their knowledge, their professionalism, and their availability. I also liked their ability to answer my questions and concerns. Overall, it was a great experience.” -Susan B.
“I liked their follow-through. Steve notified me of what he planned to do and when he would do it. I could always depend on it happening. I was really happy with the whole process.” -Franz B.
“Mike is friendly and informative. I really respect Mike Derby. I am also familiar with another agent in the office. They are working as hard as they can to do right by their client.” -Ken P.
"They are just on top of everything. They check in with us constantly. They are very personable and honest." -Gena F.
"The consistency of service, they called every week with copies of the ads." -Anne P.
"They knew what they were doing. They were a good outfit to work with. They priced the house properly. They kept us apprised as to what was going on. They were also very courteous. Steve Gavriloff was the man who gave us so much service. He deserves a trophy or free trip. He was outstanding. I have dealt with others and I would not use anybody else." -Kinau S.
"Steve has helped us a lot with our properties. We've established a very good rapport with him. He is very trustworthy, decent, and honest." -Jacquie C.
"They were proactive. They actually blew me away. I can't imagine using anyone else. They were on top of things and they made me aware of anything that came up. They contacted me, I didn't have to call them. The communication was the crux of the whole experience that made it so good." -John H.
"There were no questions that went unanswered. I was in the loop at all times." -Marsha C.
"They are friendly, courteous, and kind. They are very good at what they do." -Thomas B.
"The cooperation, just everything, they were excellent." -Amelio F.
"They knew what they were talking about. They were conservative." -Mike D.
"They were friendly and helpful. They went out of their way for us." -Katie H.
"I like their friendliness. They are the good guys." -Elizabeth D.
"I especially liked my Realtor, Mr. Richard Burk. He was a very thorough, caring, nice, and informative person." -Helen N.
"I feel like I am one of their family members. They take care of me and they make it very easy. They are trustworthy and very professional." -Lynette M.
"They really helped me out. They were very personal and they treated me like family." -Gina C.
"Sheila is someone that I trust. Everything went great. I was out of state much of the time, but they sold my house." -Suzane A.
"I was looking for something very particular. They didn't get frustrated with me and my many requirements." -Tonya J.
"You feel close to the Realtors, not just like an average, everyday client." -Jessica M.
"They followed through and did what they said they would do. They knew what was going on in their particular market. The fees are reasonable." -Chad S.
"I love Steve; he's great." -Barbara B.
"Steve's very smart. He knows his business and he's easy to get along with." -Wade B.
"Lots of personal attention" -Desiree B.
"I like their ethics and that they are detail-oriented. They are extremely knowledgeable." -Bill C.
"His knowledge of the area was great. Also, he listened to what we wanted." -Steve C.
"He was great." -Doug C.
"Every aspect of his demeanor, the way he handles things, and his associates are very efficient." -Butch C.
"I liked Steve. He had a great personality." -Camilo D.
"Steve has a great personality. When I was looking for homes, he was very good about meeting my needs." -Marilyn D.
"I got personal service from Steve and he gave me great advice." -Patrick D.
"I just like Steve." -Steve F.
"Steve's integrity and honesty" -Dave G.
"We were referred to Steve by a friend and Steve instantly treated us like friends and listened to us. We had never bought a house before and he taught us what to do and what was important because we didn't know. He was wonderful." -Jeremy G.
"He was always there when we needed him. He acted like we were his only customers and he handled the whole transaction. It was great." -John G.
"Steve is very honest and he works very hard. He's committed to really doing a good job for us and he really knows his business. He gave us excellent service." -Dave G.
"He's personable and honest and I can't think of anything bad to say about him. He helped us purchase our house, rent it and he was wonderful on both occasions." -Bill G.
"Steve is very professional and knows his business." -Rick G.
"He has a great personality and knows a lot about the area." -Andrew G.
"He really listened to what we were looking for." -Holly M.
"Steve's attitude is great. He is honest and great to work with." -Mr. H.
"We've always dealt with Steve. He's so thorough, honest and keeps us informed. He's just great." -Irv J.
"Steve is very personable and very knowledgeable. He's just a nice guy to work with. I've recommended him to everyone." -Matt K.
"He's honest, a straight-shooter and he's competent." -Dave K.
"Very personalized and open attitude" -Brad K.
"I liked the knowledge base from everyone. They worked together as a team." -Pat K.
"One to ten? Is there an 11? Steve is probably the most professional, straight-forward realtor I've ever met." -Tony L.
"They were very caring and personable." -Roman L.
"They were thorough and totally professional." -Amy L.
"I'm an escrow officer and Steve and his agents are my favorite realtors. Steve is very competent and a pleasure to do business with." -Laureen L.
"We worked with Steve. He was very knowledgeable about the market and he really met our needs. He made it easy for us first-time buyers." -Mike M.
"The thing that struck me most was their high level of integrity and they know the market extremely well. Steve Gavriloff is probably the most knowledgeable realtor in the area." -Rich M.
"You can't beat Westgate Real Estate. They take care of everything and I don't have to worry about a thing." -Helen M.
"Steve's sincerity" -Barbara M.
"I like Steve's honesty and integrity. He is hardworking and very professional." -Jim M.
"I liked Steve. He was very businesslike and he was also warm. We liked the way he handled everything." -Terry M.
"Everything; he is personable, considerate, and trustworthy. He is awesome and so are his people." -Dennis M.
"I feel that Steve was very committed and honest. He worked hard for us." -Eileen M.
"Steve is very aware of everything that's going on and I feel very comfortable with him. I feel I can trust his judgment." -Linda M.
"The personal service was great." -Joyce P.
"Steve was very detail-oriented." -Gino R.
"They are honest and ethical." -Karen R.
"He went the extra mile." -Hank R.
"We used Steve and we were very satisfied. He goes beyond courtesy and he was sincere. We felt we could trust him and he had great follow-through." -Bob R.
"Steve handles all of my real estate needs. I trust him implicitly. They have a good office staff." -Mike S.
"He has a hands-off approach, and lets us make the decision. He doesn't oversell." -Devin S.
"He made me feel like I was the only customer he had. He is outstanding." -Marla S.
"He is very thorough and he follows up." -Janet S.
"I respect the man and like his personality. He is a great business man and he's honest." -Larry S.
"He was there when I needed him." -Barrett S.
"Everything was done very well." -Joan T.
"He was detail oriented and provided a lot of personal attention." -Brian W.
"Very professional and thorough" -George Y.
"Mike really tried hard to get us what we wanted. He was very patient." -Mary M.
"We had a lot of problems with the selling of our house and they went above and beyond the call of duty to help us." -Mr. F.
"The personal attention given to me by Richard."
-George
"They are very friendly people. They answer any questions you may have." -Ron H.
"I like Tom Baker; he is very efficient and helpful." -Ken R.
"Tom Baker" -Anita
"I really like the laid back feeling of the office and Rick was awesome." -Thomas
"I like Rick a lot." -Damien
"We liked Rick because he was down to earth and efficient. He took good care of us." -Jim
"They were very responsive." -Kathy
"He's a nice guy and he does right for us. Also he's honest." -Tim C.
"Steve really took care of us. He's a fine young man." -Jerry E.
"He worked with us." -Brian G.
"Steve and I go way back. His father was my father's real estate agent. I've had nothing but the best service from him." -Dan H.
"Friendliness, upfront, patience" -Carleen H.
"They are very professional." -Dan J.
"Steve is so knowledgeable. " -Matt M.
"They have great customer service." -Rafaella S.
"It's been 5 years since he was at Caldwell Banker. He took the time to listen to exactly what we wanted and worked with us closely." -Dave R.
"His knowledge of other realtors is very good. He has good connections." -Scott S.
"Friendly, conscientious" -Steve W.
"I like their customer service." -Dan
"They are friendly and accommodating to our needs." -Paul
"I've known them for 20 plus years. I liked the relationship." -Frank
"The agent was very responsive and the staff functions very well together." -Greg
"His thorough knowledge of the community and years of experience in the industry" -Anthony B.
"Professionalism, honesty, timeliness, his E-mail system and knowledge of the contract" -Sean M.
"They seemed very knowledgeable. Mike was very friendly and helpful." -Al S.
"He knows the area very well." -George S.
"He was very straightforward." -Mario Z.
"I like Mike and Dick." -Joan C.
