What is the best thing about Western Auto Body?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/16/2005 and 5/7/2008. Customer last names have been initialized for privacy.

"They are very personable." —Alan B.

"The people are very friendly. Everything is good." —Alejandro F.

"I don't know. They are courteous, helpful, and they have a good service." —Ann K.

"The people were very nice, friendly, and informative. The work was good." —Bill B.

"Their whole service, from rental cars to keeping in touch with me" —Chris K.

"The service" —David H.

"I would say the quality of work and the customer service" —David L.

"Their customer service and their guarantees, if you have a problem, they will make it right." —Grant S.

"Quality work and friendly service" —Grant S.

"They are very friendly, honest, and nice. They call me back." —Greg L.

"They were courteous and efficient. Their prices were pretty right on." —Janet G.

"They get right to it and they call me back." —Jim C.

"They are very friendly. They do what they say they are going to do." —Jim M.

"They just did a good job. They did it as promised and it was clean. They were friendly." —Patty T.

"I like the whole package, their workmanship, and the expediency." —Sandra G.

"Just nice people and they took care of my car. They washed it before I picked it up. It was a good experience overall." —Susan H.

"The people who work there are very knowledgeable, helpful, and friendly. They are very good at what they do." —Tessa B.

"They are very personable." —Tim B.

"They were very friendly and helpful. They did a good job." —Tyson A.

"Courteous service" —Amy D.

"Friendliness" —Sabrina H.

"I like that it is a small, little shop. I also like that they have loaner cars." —Andrea H.

"They were really easy to work with. They were able to accommodate getting my repairs done in a short amount of time." —Karen A.

"They did a fine job fixing my car." —Virginia N.

"They were very friendly. They tried to explain things. The paint job was well done. They got me a car right away. I was able to pick it up at the shop." —Janice Z.

"Good service and good outcome" —Lynn A.

"They were fast and did a nice job." —Chelsea A.

"They are local and I know them." —Kristee A.

"They were friendly; they did a good job in a reasonable time." —Vincent A.

"Impressed with the work" —Dorothy A.

"They are fast, friendly and efficient." —Leila A.

"They were local, personable and all around good people." —Jennifer A.

"The overall finish looks very good. I couldn't tell the difference." —David B.

"They did a great job and I liked the friendly service." —Kevin B.

"Everything went smoothly." —Jamse B.

"They took care of things and did a good job, on time." —Acacia B.

"The service was great. They were very reassuring and responsive. They offered a personalized service, wich was quick, efficient. The work was of the highest quality." —Judith B.

"Their work, their attitude; they're friendly and caring." —Carol B.

"They really pay attention to the individual. they keep you informed about what they are doing, and they do good work." —Alicia B.

"They were very open and communicative." —Phillip B.

"Communication and excellence in quality and service." —Dave B.

"Their service and their workmanship" —Jim C.

"They did a good job, and they communicated very well." —Kelsey C.

"They did quality work." —David C.

"I like the way they deal with customers, and the quality of their work." —John C.

"He's a real nice guy and they do good work." —Elaine L.

"They are really close and very nice." —Michelle C.

"They're very friendly, and they do a good job." —Ginette C.

"They're local; they got it done; and they're on the ball. They even gave me a ride home." —Sean C.

"They're local; they're friendly; and they do very good work." —Elisa C.

"They were personable, convenient, and they went out of their way to help with the schedule." —Nancy C.

"They did what they said they were going to do and they did it on time." —Don D.

"They are good people and do good work." —Andrew D.

"I like their service; the people are very nice and they don't BS you.They get the job done." —James D.

"They are very professional and took care of everything, even when we had a problem with the insurance company." —Karen D.

"The girl who answers the phone is very helpful. They get you in right away. They do the work expeditiously. They gave me a vehicle to use." — Suki E.

"Everything: they were friendly and helpful, and treated me so nicely." —Judith E.

"They are a good local business who do great work. The prices are good and the people are great."
—Robin F.

"The personnel, the timeliness" —James F.

"They are easy to work with and close by." —David F.

"They are very personable and go good work." —Sterling G.

"They are very honest. They kept me updated on what they were doing." — Donna G.

"They are easy to talk to,and they do the job well. They are respected by the insurance companies in the county." —Tom H.

"We've used them six times.The work is excellent, their prices is reasonable, they return the car when they say they will, and they fixed one problem while we waited. I highly recommend them to all my friends, they have a great outfit." —Harry H.

"They did a really professional job. I have a Volkswagon Bug that they turned into an absolute masterpiece." —Barbara H.

"The good customer service." —Laurie K.

"I have been a walk-in and they have dropped everything to help me. They have ordered parts for me when they don’t even have to. They have gone out of their way for me, and one day did something for me that when I asked how much I owed, they said we allow twenty minutes a day of free-time, and we gave it to you.They even send out thank you cards." —Thelma K.

"They went out of their to work with us in a tight financial situation. The receptionist and they entire staff were great." —Leslie L.

"They were able to work with me to get some salvaged parts so my car would not have to be totaled." —Debra L.

"They are friendly and efficient" —Teresa L.

"They do good work and they are very personable." —Marilyn L.

"They did the job " —Mike M.

"The convenience to my home" —Bruce M.

"They are small. They seemed honest, and they did good work." —Steve M.

"They were friendly and treated us as humans." —Linda M.

"Their service " —Sue M.

"The gal in the office was charming." —Susan M.

"They were fast and did a good job." —Michael J.

"My friend owns it." —Tim O.

"Their customer service " —Fran O.

"I liked the way they do their job." —Jeff P.

"Excellent service and knowledgeable about their field. You can bring your vehicle back if you have questions." —Chris P.

"They heard me and did what I needed them to do in a timely and efficient manner." —Shelly P.

"Quality of the workmanship" —Tom P.

"They were up-front and told you what was going on." —Jim P.

"They are courteous and prompt." —Trish P.

"I liked everything." —Barbara P.

"They go a little more and the car looks like it came off of the display floor." —Mrs. P.

"The good service" —Henry R.

"Good service" —Fred R.

"I have been there 4 times, they are terrific."
—Dewayne R.

"The customer service is great as is the finished product." —Stacey S.

"They came through with what they said they would do, and it was ready when it was supposed to be ready." —Sally S.

"They were quite personable and seemed to be caring. They detailed my car when they were done." —Mary S.

"They were courteous, and willing to work with you. They are just good people to work with." —Grant S.

"They do good work" —Linda S.

"They were friendly and fast" —Vance S.

"I like their service and friendly people. They do a very good job; they are very professional." —John V.

"They were fast and the job was done perfectly. The office staff and the mechanics were all nice people." —Rick W.

"The work they did was impeccable. The attitude was very friendly and pleasant." —Barbara W.

"The professionalism; they took care of me in a timely fashion." —Kelly Z.

"They are very attentive and personable." —Lyndal-Marie A.

"They did the job right." —Norman B.

"The people were nice, and they helped me with a rental car. The work was done on time." —Stacey B.

"Quality of the work; the paint matches, the workmanship is good." —Tasha C.

"The work was done in timely fashion. They clearly explained the options." —Larry D.

"They were thorough; the work was well done. The work took longer than expected,but they communicated the situation to me very well." —Biu D.

"The people and the work they do is good." —Nancy G.

"They were able to work with me on some issues regarding my ordering of some of the parts. Most shops won't do that." —Daniel H.

"They are friendly and the customer service is great." —Tonja H.

"They do good work and the receptionist is great." —Eric H.

"The service was good, they even worked on a Saturday to get my car done." —Ania K.

"They gave us personal service, they took the time to talk to us about things to be done. Mike and Tiffany also took the time to gather information and get back to me with it." —Scotty M.

"They did a good job." —Freda S.

"Both Mike and Tiffany listened to what I needed, worked with me, and knew what they were doing." —Ruthann T.

"I like their closeness. They were accurate, and they were quick when the parts came in." —Robbie W.

"Punctual; they fit me in on time; decent quality for the price" —John D.

"Personal service." —Owen K.

"They were straightforward and they responded to our needs." —Michael L.

"Free loaner car" —Cherri L.

"Discounts" —Carl M.

"Convenience" —Jeffrey B.

"Good service" —Micha B.

"The cleanliness of the facility" —Yves D.

"The manager was sincere." —Charles G.

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