What did you like best about Truck-Tech Auto & Smog?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 5/26/2007 and 10/4/2008. Customer last names have been initialized for privacy. 

"They were friendly. They scheduled an appointment for me." —Alex H.

"He's polite and he knows his stuff really well." —Bob B.

"The lizard in their lobby, I also liked the work they did." —Dan K.

"Kelly was very helpful and knowledgeable. He gave me good recommendations." —Greg A.

"They were very good at explaining everything to me and about what services I will need in the future." —Holly S.

"Their professionalism and price" —John M.

"Honesty, and the fact that they really do the job" —Lee V.

"They were very friendly." —Nick S.

"He solved all the problems." —Rich R.

"They were honest, helpful, and they explained things really well." —Sherry R.

"He always resolves the problem." —Wayne W.

"I liked the fact that the place was small and locally owned. The guy was very helpful and knowledgeable." —Ann K.

"The owner was very knowledgeable and meticulous." —David W.

"They were able to do the job." —Grant G.

"The guy was very informative." —Nancy S.

"They do the job quickly." —Don R.

"They were friendly and they did what they were supposed to do." —Janis J.

"They were easy to communicate with." —Peggy W.

"They knew what they were doing." —Peter H.

"They did decent work. It was above average." —Scott B.

"They were very friendly and honest." —Ted M.

"The work was fine." —Bud B.

"Their proximity" —Diane M.

"They did what they said they would do." —Jon M.

"I like the fact that Kelly is straight-up with me." —Peter Y.

“They were honest and extremely nice. They seemed genuinely concerned.” —Javier S.

“He was personable, and he told me what was going on. He also told me what they were expecting to find.” —Robert S.

“They are good at their jobs.” —Donald F.

“I like them a lot. They are very fast, and Kelly knows what is going on. I don't understand a lot about cars, so he explains every detail.” —Lee-Ann R.

“Kelly, the owner, takes the time to explain the cause of the problem and the probable fix.” —Ann T.

“Their owner is really nice and friendly. We also don't have to wait very long.” —Suzanna C.

“The customer service is very good. They went out of their way to tell me what parts they were putting in and what they were doing. They did not talk down to me. Overall, it was a good experience. The lobby was clean, comfortable, and there was a snack machine too.” —Jackie J.

“He cared, and he was nice. I loved the company. My daughter also had her smog-check done there. She had such a good experience that when she comes back into town, she plans on using them again.” —Arthur M.

“Their knowledge” —Peter W.

“They were efficient, quick, and they didn't try to pull the wool over my eyes. They were great. They did a good job.” —Lavon S.

“My truck passed with no problems. I went to get a hamburger, and by the time I got back, it was done.” —Rick I.

“They are straightforward about what they are doing. I like the way the waiting room is set up, because I can see the vehicle while it is being worked on.” —Michael W.

“They are very friendly, professional, and knowledgeable. They do a great job.” —Edwin M.

“They were quick, the price was right, and the shop was clean. The owner waited on me. He was very nice.” —Kay H.

“I think they are knowledgeable and straightforward in diagnosing the problem. If they don't know what is going on, they tell you. They don't overcharge either.” —Adrain H.

“They were very prompt and personable. Kelly remembered us from before.” —Katheleen H.

“They have a good service, and they are honest.” —Dick J.

“They did it quickly and easily. They were also reasonably priced.” —Wayne B.

“I like the people. The owner is fairly knowledgeable of what is required.” —John P.

“I received good, friendly service. He used to do my truck, but now he does my car.” —Al M.

“They were timely, and the price was competitive.” —Herschel C.

“They are personable, quick, and they tell you what is going on. They keep you informed, and if there is a problem, they let you know right away.” —John R.

“I liked their flexibility. I walked in, and they were able to assist me right away without an appointment.” —DJ H.

“I like what they do. They are very informative.” —Yvonne T.

“The quality was excellent.” —William B.

“I trust them. They take care of my problems.” —Les H.

“They were friendly and down to earth. The service was also quick.” —Lorrie H.

“Personalized service” —Salgado A.

“I like Kelly, the owner. I know him really well.” —Bud

“While I was getting a smog check, they put a computer screen in the waiting room so I could see the results while I was waiting.” —Joshua J.

“It passed. It was quick and reasonably priced.” —Dennis M.

“They were very attentive, and they did a good job.” —Marilyn S.

“They gave me an estimate that worked out well. I got it fixed right away.” —James C.

“They knew what they were doing with my truck.” —W.W.B.

“It was fast, and they were nice about letting me use my truck there.” —Carrie F.

“It was a clean environment, and the quality of service was great.” —Greg V.

“They were close by, and they were able to do two things in one transaction.” —Kristen J.

“They were very courteous, and they gave me a ride.” —Linda M.

“They let you know everything thatís going on.” —Andy's P.

“They were friendly and clean. They did everything that was expected of them.” —Alan S.

“Good customer service and nice waiting room” —John H.

“They were timely.” —Chris F.

“They were really easy to talk to, and I liked the atmosphere there.” —Dennis L.

“It was very convenient making an appointment. They were also reasonably priced.” —Carolyn E.

“They were friendly, and they got me back on the road at a good price.” —Dan R.

“The guy was honest, and he gave me a quote on a couple of other things.” —Denise A.

“They seemed very professional. I liked the monitor in the waiting room that let's you know what's going on in the garage.” —Thomas L.

“The price” —Penny H.

“Fast” —R.I.

“They were fast.” —Carol M.

“They answered every question I had for them.” —Emanuel E.

“The service was great. I got in and out quickly.” —Diana D.

“They fixed my car and did a smog check. Everything was perfect.” —Lupe Z.

“They are clean, and they seem to know what they are doing.” —Kathleen G.

“They have really good customer service.” —Erica R.

“They are fast and convenient.” —Peou P.

“I'm very satisfied with the service.” —Martin L.

“They were very clean and efficient.” —Jacob L.

“I got a coupon from them.” —Julie V.

“The price is right, and staff is friendly.” —Kristen M.

“The owner Kelly was very personable. They did wonderful work overall.” —Shawn C.

“They are a good business with good independent people I like to support.” —Jim D.

“They were fast.” —Larson N.

“They had great customer service.” —Matt A.

“They did what they said they were going to do, and there were no unpleasant surprises.” —Gary M.

“It didnít take long. It was simple and easy.” —Kristen M.

“I liked their quality of work, and they were very thorough.” —Ronald K.

“I don't have to make an appointment on the phone. I can just show up and make an appointment without calling first. They have good prices also.” —Roland L.

“It was convenient, and the price was right.” —Allison C.

“The people were nice.” —Second G.

“They were very straightforward, and I was in and out really quickly.” —David B.

“The manager and owner had good customer service skills.” —Jessie S.

“I liked their honesty.” —Richard J.

“We liked how they explained things.” —Kathy G.

“I liked their customer service and friendliness.” —Edwin M.

“They were really fast.” —Kym P.

“They were quick, cheap, and very friendly.” —Jean T.

“I liked their personal service. They were able to answer any questions.” —Robert S.

“Small shop with friendly people” —Steven H.

“It was a nice place to sit because it was warm.” —Virginia M.

“They donít screw me around like the other places do. They get the job done right.” —Rita S.

“I heard of them through the Sonoma Express. I really liked their service because they were efficient and fast.” —Everett B.

“They were friendly and fast.” —Carol R.

“They were convenient, quick, and always available for me.” —Conan W.

“I didn't have to wait very long.” —Donald R.
“It was a very personable service.” —Mike W.

“They were very good at explaining things to me.” —Bob L.

“They got me in and out really quickly. I don't have really good experiences with car shops, but I'll definitely go back to them.” —Herbert H.

“They are convenient with good prices.” —Brad Y.

“They are close to my house.” —Richard J.

“They have a nice waiting area.” —Linda K.

“They are very clean, fast, and friendly.” —Willow R.

“They are friendly with customers.” —Ismail G.

“I really enjoyed the owner.” —Ray's D.

“They were friendly and professional.” —Alviso V.

“The scheduling and timing were great.” —Mr. N.

“Everything went fine. There were no hassles.” —Marion G.

“They were friendly to me.” —Mary L.

“They were convenient, friendly, and close.” —Charle B.

“They were very prompt. Also, when problems came up, they were very fair.” —S.L.

“They are conveniently located and do better than average work.” —Myers

“I use them all the time. Kelly is very straightforward. I also like the monitor in the lobby.” —Martin L.

“They were very prompt and straightforward with me.” —John S.

“I liked their good attitudes.” —Lenard M.

“I liked their attention to detail.” —Edwin W.

“They are quick, thorough, and reasonably priced.” —Bob B.

“They were nice and fast. It took only one day. I liked that.” —Ernesto G.

“They have good communication skills.” —Forest G.

“It was fast, convenient, and they have a kids' area.” —Edham Y.

“They were very knowledgeable by showing me what was done.” —Paul H.

“I requested a smog check, and it took about an hour which was fine with me.” —Paul V.

“They said what they were going to do and did it.” —Renee T.

“They were willing to give me good advice and try different things with my truck in order to solve the problem.” —Tammy B.

“It was convenient for me to walk in and make an appointment right away.” —Phon K.

“They knew what they were doing.” —Jim C.

“I liked their ability to help me and give a prompt response.” —David B.

“They are always very prompt. They have had exceptional service for the past ten to twelve years.” —Laura M.

“The price was good.” —Dave V.

“He knew what he was talking about with my truck. He had a lot of knowledge with trucks.” —Wayne H.

“They seem to be thorough.” —Brain B.

“The guys were nice.” —Jeff B.

“They are close to my work.” —David V.

“The girl that was working behind the counter” —Chuck L.

“It was fairly close to my home.” —Leslie F.

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