Computer Service & Repair

Sonoma County

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Survey Comments

What did you like best about Techs To Go?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 9/23/2003 and 4/5/2005. Customer last names have been initialized for privacy.

"They knew what they were doing and they did it in a timely manner." - P. J.

"They seemed to be trustworthy." - A. G.

"I thought he was very knowledgeable and patient and explained everything to my husband and myself. He was polite and knew his stuff!" - T. B.

"They were able to fix my computer problem."
- D. C.

"They were smart, helpful and went out of their way to help me understand the process of the job. They came out quickly and showed up on time." - K. K.

"I liked the young man who helped me, he was pleasant and patient." - G. N.

"They were upfront with the information and explained everything thoroughly." - G. I.

"They explain things so that I can understand it.” - J. E.

"He seemed efficient and friendly.” - L. B.

"They came quickly and were very helpful and we did not spend a lot of money getting the job done.” - G. C.

"They came to my house.” - D. K.

"They are knowledgeable and I felt confidence with the work they did." - R. E.

"I think that the guys are great and smart." - P. H.

"They were able to fix the problem." - F. S.

"They came right away to fix the computer.” - G. S.

"The tech was personable.” - R. B.

"They came out to the house to fix my computer.” - A. W.

"They come to your house" - M. S.

"They were very personable. They did try to come out to fix the error. They did honor a coupon and tried to help out with mistake." - M. M.

"The one guy that came out listened well to our problem." - R. S.

"I called them because my parents recommended them and they were mobile." - L. P.

"Technically, they knew what they were doing." - C. D.

"The prompt availability.” - J. G.

"They were able to fix my problem." - N. S.

"I was referred to them by a friend and I was very satisfied. We had a huge problem and they were able to fix it." - L. J.

"They solved my problem." - R. C.

"Knowledgeable and friendly" - R. T.

"They came to the house." - C. N.

"They are responsive. They solve the problem." - R. C.

"Knowledgeable, quick work" - Mr. F.

"Convenience, they came to my house." - K. C.

"He stayed with it until he was sure he had it solved." - J. B.

"They came out quickly, did a quick diagnosis and solved the problem." - B. M.

"The guy was on time and seemed knowledgeable." - J. T.

"They are willing to share information. They were able to get in and figure out a very complex issue that we tried to fix ourselves. Basically, our drives are striped and so very complex. I was frankly very impressed with what they had done, it wasn't fixed 100% but it was close." - M. H.

"I was embarrassed I called, the guy was able to fix my problem with a tweezers, I would certainly call them again" - D. R.

"He did a great job for us and it was complex" - P. M.

"He did fix our problem" - E. D.

"He came quickly and solved the problem"
- N. G.

"His integrity, his work ethic and his knowledge" - D. E.

"Everything was working when he left, it was amazing" - E. H.

"I didn't have to take it to him, he came to me" - M. P.

"He knew what he was doing, he was honest, punctual and fixed the problem and he didn't try to sell me something I didn't need"
- M. H.

"They were prompt and they did the job we needed" - S. O.

"It was the day before his wedding and I was crying and he came out and fixed my computer. We've used him several times, both at home and in our office, and he has been honest and saved us money" - R. F.

"I've only dealt with Joelle, who was knowledgeable, timely, and professional"
- P. B.

"The friendliness and promptness" - G. T.

"He was great, he knew exactly what to do and how to fix it and he did it quickly"
- I. V.

"He could always figure out the problems I had" - D. S.

"He did a great job" - D. K.

"He tried not to make me feel too stupid"
- L. H.

"Very professional and the turnaround time was very good and the people at the store they are very receptive. We knew him when he first started out, and we're very impressed with him" - J. R.

"He got right to the problem and fixed it immediately" - E.

"He knew what he was doing and he was very professional" - L.

"He was great, he did more than he had to do. I'm an older person and I need all the help I can get with computers, and Joel helped me a lot" - M.

"He's excellent, I've used him for years"
- C. G.

"Very personable and he did more than what was required" - M. K.

"Their expertise, they fixed the problem without a lot of fanfare" - M. L.

"I've used him three times and he's honest and I like dealing with him" - M. M.

"He went above and beyond what was expected to help us; he's a 10+" - D. Z.

"He was very friendly and solved our problems right away" - B. D.

"He took care all of the problems and he was very personable" - J. R.

"He was very knowledgeable and he was a pleasure" - C. S.

"Joel's customer service" - J. W.

"His knowledge and his easygoing manner, he's a great guy, he'll always be the first person I call" - F. G.

"Personable, knowledgeable, has good solutions" - R. G.

"He was helpful and answered all my questions" - P. P.

"Really punctual returning my call, very prompt and he was a great help. If I need help again, he's the first person I will call" - E. W.

"He came to the house" - A. S.

"He was competent, a good teacher and he sure helped me. He responded to me right away and was able to help me right away, I had a story that had to go to a publisher the next day and he helped me get it on to the disk and get it out" - S. P.

"He was very knowledgeable about the system and he solved my problem very quickly"
- A. S.

"He was very thorough and explained things; he fixed things that I didn't even know were wrong" - K. T.

"They came on time and gave us information that we didn't know and they fixed the problem" - J. R.

"Joel Kaplan is great" - D. Z.

"Thoroughness" - P. H.

"He was good, he completely changed the hard drive" - N.

"The computer was fixed and no problem since" - V.

"They work on the problem until they get it fixed" - R. G.

"Joel is very friendly and willing to work with you" - P. S.

"He was fast and came in cheaper than he estimated" - E.

"He was very personable" - L. N.

"He was really great, we've used them several times. Joel was very personable" - G. N.

"The seemed very flexible in addressing my needs and very able to do different things to help me" - A. P.

"I've used them, for a long time, it's not like dealing with a big company, it's friendly and he's available for me" - Ha.

"They did what they said they said they would do" - C. B.

"They were great. I plan to call them again"
- J. K.

"I was really in a pinch and he was able to meet me right away and fix the problem"
- K. H.

"He was very straightforward" - M. M.

"They came to my house" - L. S.

"His service is very good, he's competent and very nice" - P.

"He came quickly and he followed up on things" - L. S.

"They get back to you quickly" - R.

"Availability, gentleness, and kindness"
- M. H.

"Competent, friendly" - J. G.

"He really knows what he's doing" - T.

"He was honest and fair and thorough, and he's an independent business man and I prefer to use an independent" - J. W.

"He was very honest and competent"
- C. C.

"He's relatively quick and he's capable"
- T. N.

"He's a nice guy and seems to know what he's doing" - H. H.

"Joel was really good about out getting back to us" - T. A.

"He's trustworthy and knows what he's doing and I've referred people to him" - K.

"He was on time and he really tried to help me" - N. R.

"We've used them twice, he comes quickly and he knows what he's doing" - R. G.

"He was very friendly and tried very hard to help us" - K.

"We used him twice, the first time he was fine" - J. D.

"They came out quickly and fixed my problem" - E. B.

"They were very knowledgeable and creative and they got the job done" - B. C.

"He was patient and he explained a lot"
- A. H.

"He was pretty prompt and he helped my clients with not only their computers and other electronic equipment" - P.

"He was fine, it was a long time ago"
- D. G.

"He was very prompt, it was almost immediate service, and he knew what he was doing"
- J. S.

"They were punctual and the help was good"
- R. K.

"We liked them, we kept the card because we're going to call if we need work again"
- M. H.

"They took care of my problems" - B. B.

"He was good, I'd use him again" - A. F.

"He was knowledgeable" - B. D.

"He was friendly and seemed competent"
- M. L.

"He knew what he was doing" - M. B.

"He seemed able to listen to my concerns and he tried to do his best to meet all of my needs and I have recommended him to other people" - E. M.

"Joel Kaplan is outstanding" - D. S.

"He seemed to get at the issues pretty quickly" - Mrs. R.

"He was prompt and pleasant and he helped me" - C. B.

"He came to my house and he did get back to me when he needed to change the time and he wasn't real high pressure, which you appreciated" - N. C.

"They took the time to do what I asked"
- S. D.

"He's a nice, honest guy" - M. C.

"He did the job" - L. J.

"He was very knowledgeable and friendly"
- C.

"When he came the service was always really good" - Ba. H.

"The gentleman was friendly and seemed to know what he was doing" - R. W.

"His service has been wonderful" - L. G.

"He's a really nice and he was responsive and he tried to help" - B.

"He seemed pretty knowledgeable and gave me some alternatives" - L.

"He came here" - G. M.

"He was pleasant in the beginning" - S. G.

"They were nice people" - C. M.

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