Appliance Showrooms
Sonoma County
What did you like best about Standards of Excellence Appliances and Decorative Plumbing?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/30/08 and 6/1/09. Customer last names have been initialized for privacy.
“They had a wide range of appliances to look at. They had knowledge of how to work the layout we wanted with the types of appliances that we wanted.” -Larry U.
“We really like our Viking range that we purchased from them.” -Scott H.
“The variety of the products they sell” -Tim S.
“They have a large array of products that are on display. I like that they sell lines that no one else in the area does.” -Dwight W.
“In the showroom, they were very knowledgeable. They knew what they were talking about.” -Janice A.
“They had what I was looking for.” -Larry B.
“They are knowledgeable, courteous, and helpful.” -C.K.B.
“I had a very good experience. He knew what he was doing. He was helpful with getting me the part that I needed.” -C.C.
“They were attentive and they remembered who I was.” -K.C.I.
“Their representative, who I have known for years, is just good.” -P.O.A.
“They respond quickly. They know their products. I've been using them for years.” -T.L.C.W.
“The sales representative wasn't pushy. He was very informative and he knew his stuff. He was very friendly.” -Barry R.
“I just like the salesman whom I have used for twenty years. He has a good personality and he is always happy to accommodate me. He just takes care of me.” -Barry W.
“They had everything and they were extremely helpful in getting what we needed.” -Chad H.
“I have been using them for a long time. I have never had any trouble. If something happens, someone takes care of it.” -David P.
“They helped me order what I needed.” -Deann H.
“I liked the fact that they had a wide range of choices. The showroom was laid out so you could see them installed.” -Deanna H.
“I have used them twice now. It was the best price in town. I compared them to five other prices. The salesman was honest and he followed through. He was not high pressure and he was professional. He knew his stuff and he delivered everything as promised. They were conveniently close to me. He didn't promise anything until he knew it was for sure. The showroom was very beautiful.” -Liz W.
“We started using them in 1989. We have bought all of our appliances from them. I know what I want when I go there, so I don't really have to shop.” -Phyllis S.
“The personal service from Ann Wilson, and the price was right.” -Ray R.
“We were able to deal with them by email.” -B.V.
“The guy who waited on me was very attentive and respectful. He was just good. I turned down similar deals from other stores because he was so good.” -Cynthia F.
“They seem to know their products. They know what they do, what they don't do, what is good, and what is bad. They are very good to me.” -Frank S.
“They were attentive in scheduling and confirming the delivery.” -Eddinger E.
“I guess I liked the sales representative. She was pleasant and helpful. She helped me pick out the right product based on my request.” -Edie B.
“The lady I dealt with was very nice and knowledgeable. She gave me good service over the phone.” -Homer D.
“Their customer service, their knowledge about the products, and their staff was available to answer my questions.” -Janet G.
“They were friendly and helpful.” -Mabel W.
“The guy I dealt with was very helpful.” -Paul G.
"Deana, the customer service representative" —Kristin S.
"The personal service, when I went in, they answered my questions quickly." —Jane H.
"I actually loved the customer service that I got. The personal attention I received was way beyond what I expected. They pointed out exactly what I needed, and they were able to fit everything into my budget. Their prices were amazing." —Dianne D.
"The variety of appliances and the helpfulness of the salesman" —Brenda N.
"They were professional." —Katherine M.
"They have everything displayed so that you can see it." —Richard O.
"I liked the selection of high end appliances and their knowledgeable sales staff." —Susan P.
"They had a wide variety to choose from, which was nice, since I was remodeling the whole kitchen. The salesman was very good as well." —Chuck M.
"The fact that they were able to get the product and supply the help that we needed, I also liked the store and the stuff that they carried." —Denise F.
"They get right back to you, and their prices are good. The quality of the merchandise they carry is good." —B.C.P.
"They are on the ball." —A.R.B.H.
"Their promptness, courtesy, friendliness, and knowledge" —B.C.P.
"They are very helpful. I am a consumer as well as a cabinetmaker. I use their products because they are very good. Their response time is very good." —C.C.
"They are very knowledgeable and very easy to work with." —C.R.W.
"The service and the price" —L.C.C.
"I thought they were very helpful." —Clark G.
"I really liked my salesperson. He was just excellent." —Colleen T.
"Their service" —Ira R.
"I thought they cleaned up nicely, and they came in a timely manner." —Jean C.
"Their customer service and Deana, they are responsive and return my calls." —Kristin S.
"I liked the saleswoman." —Joey K.
"Rodger was great. He was very knowledgeable, accommodating, and he answered all of my questions." —Jeanne R.
"They have a wonderful showroom, and they are knowledgeable. They get the specs back to you quickly, as soon as you need them." —J.M.C.
"They had a good selection and some of the nicest people." —Jim J.
"I have been dealing with them for many years." —B.S.C.
"I am a contractor. I like my contact person. He is on the ball and very helpful. I am very impressed." —B.T.G.C.
"They are knowledgeable, and they have a good variety of merchandise. Their pricing is competitive." —Jim R.
"They were prompt and courteous." —Jeanne C.
"They were very professional. Rodger followed up really well." —Craig U.
"The showroom and their salesmen" —Joyce B.
"All of their sales representatives are wonderful and very helpful." —Mary M.
"They were helpful and knowledgeable. They made me feel comfortable." —Courtney G.
"They are very knowledgeable." —G.M.C.
"The wide variety of vendors" —George A.
"Their salesmen" —Ken F.
"I like the showroom. It is good for my clients to see the options that they have." —C.C.
"I like the variety of their products." —K.C.
"They have high-end stuff." —Dan G.
"They had quality appliances, and they were convenient. They are located in Reno, and we live in Truckee." —Gary F.
"The service person met with my clients and gave them a walk through of the appliances and how they worked. That was very helpful." —M.C.
"We liked our salesman. He explained all of the appliances to us." —Carol B.
"They were easy to deal with." —Robert I.
"Promptness and assistance" —George S.
"The guy was very helpful." —Pauline B.
"The salesperson was awesome." —Mike M.
"They were very courteous. I thought they did an excellent job." —Jack B.
"I was able to get what I wanted." —Joyce B.
"Their sales staff was very knowledgeable. They knew about all of the products." —Priscilla C.
"The place is first class." —James H.
"The representative was well informed and helpful." —Janet U.
"I was treated professionally, and my questions were answered. I didn't feel pressured to do anything. They accurately interpreted everything I wanted to do, and they were really helpful. The front door people were good." —Laurie C.
"They were very helpful, and they had what I needed." —Mary L.
"They are very thorough, and it is easy to exchange things." —Monica H.
"They had a good selection and good pricing." —Debbie W.
"They were just excellent when it came to helping me get exactly what I needed. They were able to provide me with all of the specs that I needed, even for products I didn't buy." —Peter K.
"They had a large selection and good pricing. They had a lot of helpful people who knew what they were doing." —James A.
"They had a friendly staff." —Rafael D.
"I liked their staff. When I went there to figure out what I wanted for my kitchen, they were very helpful." —Jerry V.
"The showroom, and the salespeople are very knowledgeable." —Vicki K.
"I really liked our sales representative. He was very knowledgeable." —Charles C.
"Good customer service, they were very helpful." —Shane Y.
"Their salesperson Erin is very personable." —Joe B.
"I liked dealing with Paul. He was very good. He knew that I had a budget, and he helped me work within that budget. He helped me save money. He also helped me with the dimensions so that the contractor would not have to deal with all of the paperwork. They answered all of my questions and sent out any extra paperwork that I needed." —Livia S.
"What I liked best was that they had an incredible display area to showcase all of the appliances." —Scott C.
"They were incredibly helpful, and they listened to me. They were able to find something within my price range." —Trisha E.
"They had good appliances." —Floyd V.
"Their salespeople are very knowledgeable." —Patty S.
"They were very customer service oriented." —Elizabeth E.
"They had a lot of good products." —Bill M.
"They have a nice variety of different bathroom accessories." —Haig Z.
"Their location was easy to get to, and we really enjoyed the woman that helped us." —Rhonda C.
"They were professional. They did what they said they were going to do, and they followed up." —Mary R.
"I liked the personal touch." —Ken F.
"Their selection" —Fred B.
"The quality of the products that they carry" —William K.
"Good prices, and they had what I wanted." —Rick G.
"They had a good selection." —Paul P.
"They are flexible." —Clinton T.
"They were knowledgeable." —Alex A.
"They have a great selection." —Kent L.
"The people were nice." —Jim E.
"The installation guys were great." —Paula F.
"The ease of use, I call him up and let him know what I need. He puts together some good options and sends them to me. I donít have to go to the showroom." —B.C.T.W.D.
"They delivered what we needed without any problems." —C.C.I.
"Quick service and timely delivery, they delivered everything promptly. Everything went well." —D.C.
"They were very knowledgeable and responsive to our needs." —D.R.C.I.
"We use them for every project, because they are reliable." —J.H.F.V.P.
"The installers were on time and very careful. They told me how to take care of them, and they were very personable. I was very satisfied with them." —Jim S.
"They always fill out our billing forms correctly. There are no problems that I know of with the products." —M.R.C.
"The variety" —O.V.C.
"The quality of the appliances and the displays in the showroom" —S.J.C.C.I.
"They are very good. We like their service because it is quick, and they pay attention to details. We also like their products. Our company uses them all the time." —H.R.
"They were punctual." —H.U.B.
"They have good pricing and knowledgeable salespeople. If my clients have questions, they are always there to answer them. They will even come to the jobsite if necessary." —H.S.D.C.
"I've been a customer for over thirty years. There is such a long history. I like the personnel and the fact that if I need anything, and they don't have it, they will get it for me." —Bill B.
"My salesperson is knowledgeable and helps me any time I call." —Elaine S.
"I like the salesman. He is very helpful. I've been using them for eight years. The process is so easy and many times I do not have to go into the store. I just call them, and they take care of it." —Georgette S.
"They were knowledgeable, especially the young lady who worked with us. We had them install some of the appliances, and the delivery was on time. The installation was well done." —Jeff S.
"Their selection" —Ledonna S.
"They basically do what they say they will do." —A.H.
"I'm a repeat customer. I work with the owner. He's professional and does such a good job." —Brian F.
"The way that they keep me informed" —K.C.
"They provide us with great quality products." —S.H.
"Their professionalism, as well as the quality of the appliances, they have an extensive selection." —A.S.D.
"Customer service, they were very helpful and honest. They were able explain the differences between the features of various manufacturers." —Binh L.
"They have a nice showroom and competitive prices." —Eric Y.
"They are very knowledgeable about the product." —Harriet C.
"They did a nice job." —Jeff W.
"They had a wide variety, and they made every effort to come up with the product I needed very quickly. I got what I wanted." —Judith P.
"I am very familiar with them. It is the familiarity that I like best." —Loyse H.
"We were very pleased with them. We liked the products as well as the service. James, our salesperson, was extremely responsive and dedicated. He even went all the way to Hayward over the weekend to pick up a part, so it would not delay our project." —Roberta S.
"The range of products that they have available" —P.H.
"Customer service, they call me back with answers to any questions that I have." —B.C.D.A.
"Itís a name that I know and trust." —Afsaneh O.
"I thought the showroom and the customer service was good. We had a lot of email and phone conversations with our sales representative." —Brendon R.
"The showroom and the salesperson, I'd say the delivery is pretty good too." —Eric H.
"Their knowledge of the product and their availability" —Jim J.
"They were okay. They delivered everything on time." —John C.
"The price" —Kimberly C.
"Their ability to give us the service we needed, they quoted us correctly and gave us what we were looking for." —Les M.
"The prices were fair, and the interaction with the sales staff was very positive." —Marc R.
"They have a good salesman. Joe is nice and helpful." —C.C.
"They carry a good selection of appliances." —Ralph G.
"Their showroom was presentable." —Bill R.
"Their selection" —Chris B.
"They were very helpful. They had a lot of choices that were set up nicely." —Lulu D.
"When we finally decided on what we were going to buy, someone from the loading company helped us put it into our car. That part was very good. We also liked the fact that they had the product that we wanted." —Carl L.
"They had a good selection of high-end appliances to choose from." —Melanie C.
"Their salesman, Bruce, provided excellent service. He wasn't pushy and did not rush me to make a decision. He had excellent product knowledge. I purchased a side-by-side refrigerator, and it fit properly." —Al M.
"There was such a variety. I liked their showroom." —Barbara M.
"The salesman was great. They did a beautiful job, and I'd use them again in a minute." —Cathy D.
"I thought my representative, Bruce, was great. He was very timely, and he always called me back right away." —C.C.C.
"I loved Andy Simpson. He accommodated my special needs. I have a very big kitchen. I purchased all of my appliances from him. I am very happy with my kitchen." —H.B.
"There were no high-pressure sales tactics. They were very knowledgeable about the product. It was delivered perfectly. I found what I wanted right away." —Jerry G.
"The salesperson I worked with knew what he was doing. His name was Bill." —Joan W.
"They were knowledgeable, and they knew their product." —John M.
"The guy was very professional. He did a great job installing my appliances." —John R.
"I liked the variety that they offered and the fact that they sold high-end appliances. I purchased a stove when they were McPhail's seventeen years ago, and I was just as pleased then as I am now." —Maggie R.
"They were competitive and knowledgeable." —B.C.D.P.
"It has a good feel, and they are nice people." —E.K.C.
"The selection" —R.V.B.C.
"Their willingness to help with everything." —Alessandro V.
"They were honest about what we were getting. They allowed us to use the oven, before we bought it. We really liked the classes on how to use the oven." —Ann D.
"I've used them for my entire kitchen and bought other things too. Sue Smith, the assistant manager, rocks. She's the best." —Bill H.
"I like the products and the service." —Bonnie R.
"Andy Simpson's attention to detail" —Caroline B.
"The selection and the service" —Dave I.
"The products are good. Their salesmen are easy to work with. Paul is great. He's the reason I've gone back several times." —David L.
"Andy Simpson is the reason I go back. He's great. He is knowledgeable and really responsive. He took my situation and what I needed into account." —Ellen E.
"They had everything that I needed." —Emanuel R.
"They were local, and they had a good variety. I was looking for an unusual type of dishwasher. They were one of the places that had it, so the supply was great. I also checked the price on the same product, and it was lower than other places." —Jan V.
"They follow through, they have attention to detail, and they're very knowledgeable." —Julie W.
"Their salesperson, Dan, helped me. He handled things very efficiently. I thought the price was good too." —Katherine S.
"I liked the product and the customer service people that I worked with." —Kristine J.
"I liked their products. I thought we got pretty good service from the salesman. I liked their display. It was set up nicely." —Wayne L.
"The showroom, and Bruce was wonderful to work with." —Ed M.
"It is convenient, and I think their prices are pretty good. They were recommended to me by a friend." —Ingrid W.
"The price was fine. Everything the salesman said was right." —Jay T.
"As far as ordering products goes, it's very easy. We get great service and we always have." —D.V.R.S.
"Dan is a wonderful salesperson." —D.O.
"We deal with one person. They're aware of our particular needs in the high-end construction business." —R.C.I.
"They have a lot of different options." —John J.
"Their responsiveness to things and their ability to suggest items, I also liked their showroom and their salespeople. I thought they did a great job." —E.D.
"The convenience of handling everything on the phone and having it delivered" —B.M.
"The salesman was pretty helpful." —Jeff L.
"They did what they said they would do." —Lori R.
"Their customer service" —Lydia M.
"The service was good." —Jimmy O.
"They are easy to work with." —Karen P.
"I liked the salesperson, Kathleen. She had a real good grip on what I was looking for, and she helped me through the process. The store was very well organized, and they were easy to get in touch with." —Lisa B.
"The quality of the service, and they promptly returned my calls." —Greg B.
"Selection" —Mike W.
"Their customer service was amazing. I didn't know what I wanted, so Kathleen took me by the hand and helped me figure out what I needed. The delivery people were great. There is no other plumbing company that is anywhere near the level of excellence that they are." —Simma L.
"They helped and took the time to explain things really well. They gave us an opportunity to see an actual demonstration, so we could see how the product works, which was really nice. I bought quite a bit of stuff from them." —Linda D.
"Large selection" —David B.
"I liked the way all the products were displayed. It was just nice to look at them." —Barbara D.
"The variety of appliances, I bought a few appliances from them. When I was there the first time, there was a lady up front who was very nice." —Linda I.
"The salesman was excellent." —Nicole F.
"I think Kathleen is an excellent saleslady." —Bob M.
"They were personable, knowledgeable, and they had a nice selection. They also delivered on time." —Pam N.
"I dealt with one individual who had great product knowledge. My architect referred them. The store manager knew his stuff, and his pricing was competitive. He was accommodating and kept in contact when something was delayed." —Bill K.
"I was fortunate in that the person I dealt with helped me through the decision making and the purchase of the appliances." —Fran W.
"The person who assisted us and put the items into our garage was good." —David M.
"I liked the assistance I was given. I thought they were straightforward." —Elizabeth T.
"I'm going to use them next year. They have good customer service, and they are very friendly." —Tanya A.
"I liked their advice about what appliances I should purchase. After I bought them, I thought the advice they gave was good. They were on top of everything. It was just a very good experience." —Gary I.
"They are helpful and very nice." —Jing Z.
"Selection" —Suzanne A.
"I think it is good quality." —Mary R.
"The variety of what they have" —Susan M.
"We had no hassles whatsoever. We got what we wanted." —Ron P.
"They were quick to deliver, and they had great pricing. Their customer service was great too. Kathleen was excellent and very responsive." —Leslie M.
"It was just easy, and they had everything there. They had a lot to choose from." —Joanna S.
"They were very friendly, and the service was very nice. When you call them, they call you back." —Norman P.
"I would have to say that I thoroughly enjoyed our salesman, George. He was wonderful. George knew everything about the appliances. He studies all of the user manuals. All of our appliances are fabulous." —Janice P.
"The knowledge the staff had" —Vicki H.
"Kathleen" —Pat W.
"I could see it all, and the salespeople were pretty knowledgeable about their products." —Janet W.
"I really liked the service." —Jan A.
"They were very knowledgeable, and they had a nice showroom. Everything was delivered on time and in good shape." —Alfred B.
"What I liked best was that there was no pressure to buy. They showed me different options, setups, and manufacturers." —Nancy B.
"The person who helped me was very knowledgeable about the products." —Nancy P.
"Their product availability is what lured me to them initially. Once I started doing business with them, I continued, due to the service. They are just a good, reputable company." —Lauren R.
"I thought they were very knowledgeable." —Gale W.
"The selection" —Steven V.
"They had a wide selection. We had a remodeling project and used them quite a bit." —Pam S.
"The customer service, Kathleen was very responsive." —Rex D.
"The service, in terms of their communication" —Virginia C.
"Kathleen was exceptional. She was just terrific. She helped us decide what we needed. Our kitchen designer had made some errors, but Kathleen corrected them. She was great." —Marie W.
"They have a big showroom with a lot of different options. I also like their expertise." —Laura D.
"I thought the customer service was great. They followed up on their orders. All of it was good." —Linda E.
"Kathleen was very nice and very knowledgeable." —Debra B.
"They provide a pleasant environment." —Juanita R.
"They had all of the appliances that I needed. It was a one-stop shop. They were very helpful. We had to replace the whole kitchen in a house we were moving into. The process was very scary for us, but they made it easy." —Elaine L.
"The selection and brands" —Becky P.
"The quality of the products they offer and the knowledge of the people who waited on us" —Merle H.
"They were very efficient. Our saleslady was excellent. Everything arrived in good condition, and they treated us very nicely." —Sandy C.
"The one-on-one attention" —Pam T.
"The appliances have held up well. I think they are reasonably priced for what they offer." —Brian B.
"The fact that it is one-stop shopping" —Dan M.
"I liked the service. They were very helpful in every way." —Ken O.
"They are conveniently located, and for the most part, they can get everything we are looking for." —Tracy H.
"They are well informed about their products." —Steve M.
"They are very honest." —Josh W.
"I thought their shop was set up nicely. I could see what was available." —Gayle H.
"The service, our salesperson was really good." —Ray B.
"They have a good selection." —Denise M.
"Their display of the products was very good." —Carol L.
"The quality of the products they carry" —Kip E.
"They were knowledgeable about the equipment." —Sherry K.
"The installation was fantastic." —W.L.
"The people that we worked with were very cooperative." —Carl W.
"We purchased a big order, without a lot of communication. They mixed and matched the features and finished it for us." —Art W.
"Their product line" —Paul W.
"When we went there, we got great service. There was a girl that showed us around. Because of the good customer service we received, we referred them to friends." —Nancy R.
"Their salespeople are very accommodating. They take their time to answer questions." —Sandy M.
"They have a nice showroom." —Steve R.
"The lady that helped us was very informative." —Denise L.
"I liked the showroom. The lady in the front was nice." —Cindy C.
"They were very accommodating. I could rely on things being here when they were supposed to be." —Jack H.
"I thought their showroom was fabulous." —Sally S.
"They were very courteous, and the appliances worked well." —Elizabeth F.
"I'm a visual person. I liked their display." —Diana B.
"Price, and the saleslady was nice. Everything worked out well." —John Z.
"The availability of certain appliances" —Steve P.
"They had a nice selection. I bought several appliances." —Ann P.
"The price, I bought a dishwasher there a few years ago." —May L.
"They are nice guys, and we trust them. We like working with them. I am pleased overall." —Mike M.
"The showroom is large." —Rob A.
"I liked the brand names that they carried." —Gloria C.
"The salesman that I've worked with for twenty years, Brian Lima, is great. I would use them again, based on my experiences with Brian." —Don R.
"They offer the high-end products that I look for. Their prices were not out of line." —I.J.
"They have a nice showroom." —Keith T.
"The salesman was good. He was very knowledgeable. We were very impressed by him, since he took a lot of time with us. We would certainly recommend him to everybody." —Ray B.
