Funeral Services

Sonoma County

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What is the best thing about Santa Rosa Mortuary Eggen & Lance Chapel?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 3/11/04 and 3/26/2008. Customer last names have been initialized for privacy.

"They didn't pressure me into anything. They let me take my time." - Marilyn B.

"Their prices were fair. They also showed compassion. They delivered a quality service."
- David F.

"They took care of a very painful time in my life. They were really helpful." - Stella O.

"Their follow-ups" - Matt W.

"The service, they were very organized. I didn't have to take care of the little details. They made sure it went smoothly." - Lee R.

"They were understanding, patient, caring, and helpful." - Patty H.

"Everything was well organized. I didn't have to do a thing." - Marc R.

"They were very understanding. They took their time to go through everything with me."
- Kathleen M.

"I recommend them highly. They were very personable, and they took their time. I never felt rushed. That is why I keep going back. There is a great young woman there whose name is Linda. She is awesome and wonderful." - Sarah H.

"Everything" - Jean C.

"They were very personable. They took care of us and showed compassion." - Arthur R.

"They seemed to genuinely care, and I thought they handled themselves really well. I would highly recommend them to anyone." - Mary G.

"I thought they handled it well." - Gerry R.

"The ease in which we were able to conduct business during the sad time" - William T.

"They did a wonderful job. They are really good at what they do." - Maria

"All in all, I was very happy with their service. I felt they were very informative. It was a job very well done." - Elnora B.

"They were very compassionate." - James S.

"They gave us information and helped us."
- Leland S.

"They were efficient, friendly, and easy to work with." - Marc M.

"The embalmer did an excellent job. They were very compassionate." - Gabriel W.

"They followed up with things really well."
- Midori M.

"They put me at ease. My son was being transported from another state, and I was worried about his condition. They helped me with that." - Margo M.

"They did what they said they were going to do."
- Ralph M.

"I liked the man I worked with" —Sandy M.

"Everything was really excellent, they were really wonderful" —Richard C.

"I don't know" —Kathy C.

"They were very professional and very caring and they handled everything very well"
—Larry C.

"It was the most fabulous, classiest thing, they were awesome, the flowers had arrived, and the people were very comfortable there and they could hear everything, no problem with the acoustics. Jerry was the one who ran it and they handed out seeds for forget-me-nots, there was a story board, they didn't bug me, the facilities are awesome, I showed a video there and the audio was great, everyone could see it, I left food at the entry way and they had pamphlets, I couldn't have asked for a better situation, no one was pushy, the cremation, the size of the chapel was just perfect" —Kathleen C.

"They were very caring, my dad's obituary was very unique" —Richard C.

"The lady who waited on us was very kind, we sat at a very nice circular table, for the situation she was very pleasant it was very nice" —Peggy V.

"Their quality of care, dealings with Tim Maloney" —Joy D.

"Conveniences for myself" —Theodora I.

"The services were good, everyone was very sweet and attentive" —Ann G.

"It was convenient for them" —Donald S.

"They had been excellent in getting it all set up, putting my husband in there" —Betty H.

"I like their friendliness, the helpfulness, warm environment, everyone was helpful, Jan did a superb job" —Peggy H.

"It's well-maintained. It seems to me a well-run operation. You can tell by the way it is maintained" —Richard H.

"Reverend Maloney was absolutely wonderful and warm, he made such a difference, and everybody was very pleasant, and we liked the Chapel very much. We had a small group and Reverend Maloney's warm personality made all the difference and made us all comfortable"
—Helen S.

"Everything was 10. I had to do this long distance and the man who helped me, Jim Maloney, couldn't have been nicer, he couldn't have done more. He even sent pictures of him saying the prayer over my aunt's casket via the email. I can't say enough good about him and the help we got on everything"
—Barbara M.

"Gloria was wonderful" —Phyllis A.

"They were so helpful, I thought I had to do it myself, but it was all done for me, I didn't have to do a thing for myself, it makes it a little bit easier, it's nice to know when something is coming, the cemetery is very nice" —Nancy K.

"They were friendly, thorough, and caring"
—Xenia S.

"Their friendly business like manner, it's very easy to complete a very hard task" —Anna B.

"The person that we used was very compassionate, it was a nice experience, you did it as easily and painlessly as possible"
—Barbara K.

"Everything was fine" —Monica M.

"My aunt died, I dealt with the whole entire staff, they were compassionate, they were concerned with my feelings, on their own they personally called to see how my younger sister was doing, they were just very warm and friendly supportive people. As a matter of fact, my husband and I were thinking about where we wanted to get buried, when my mother got the news her cancer had gone to her liver. (Preplanning) takes the 'What if?' off of your shoulders; we're so young, why would we need to be worrying about this sort of thing at this time" —Michelle G.

"They were helpful, they knew what they were doing, they made everything go smoothly, when we had suggestions we listened to them" —Lynn M.

"They seemed very professional and very sensitive and thorough" —Linda N.

"If it fits into someone else's plans, it works, it was a very bad time, sad time, they had different plans, the people arranged it very well, much to my liking" —Ralph O.

"They were warm and kind, they helped you out" —Constance P.

"Their thoroughness and attention to detail, took care of things that needed to be taken care of, their kindness" —Debra H.

"They were wonderful" —Mary P.

"Everything, their friendliness, they were right here, the entire experience was positive, the people were considerate and caring, seemed to know what we needed before we did"
—Wayne P.

"They took care of most of it for me" —Helga L.

"I liked the people, Jan, and the funeral director, and everything was wonderful. The follow-up letters and the picture of my husband were wonderful"
—Debra R.

"Personnel, the way the place looks"
—Phyllis S.

"They were so friendly. They really did seem to care and it felt personal and nice and they helped me with anything I needed and they worked with me and it turned out really nice"
—Tracy S.

"It was very good service" —John S.

"They are close. They had a veterans section and the people was just wonderful"
—Dolores S.

"We used them twice in three weeks and everybody was friendly, caring and helpful"
—Jeff T.

"They brought out an ice chest of cold water for us during the service, which was very helpful because it was very hot, and the service was very good" —Joanne W.

"I found them very easy to deal with and no problems, and no hitches. The gentleman who helped us was very nice" —Carol H.

"They were very helpful and courteous"
—David C.

"They are really accommodating" —John C.

"It was a troubling time and I found their compassion and helpfulness was great. They were very good about calling and keeping me informed, since I had to make the arrangements from a distance" —Mary C.

"They took care of things for me, they were very helpful" —Frank E.

"The woman who is the mortician, she's very excellent" —Madeline R.

"They were very nice" —Ann H.

"The people were the best, the facility is okay, a little old-school" —Del H.

"We didn't have much to do, they were helpful. We couldn't find relatives to release the body, extremely helpful in that situation" —Luda T.

"The service and the cleaning and everything" —Armanda G.

"My mother and my father are buried there and they handled things well for me" —Donald S.

"They were fine" —Anna C.

"My father had made arrangements and I received good service. I think it was more than satisfactory" —Kathy W.

"I thought everything was great. The lady who helped us, Gloria, really made the difference"
—Julie G.

"Nice and friendly" —Robert C.

"My mom's burial was excellent, my dad's was not" —Roy E.

"They were courteous" —Lauren F.

"They took care of us" —Linda H.

"When you bury someone who you love very dearly, you don't look excellent" —Betty K.

"I didn't have a choice in that matter, it was predetermined, it was a friend of mine, they did what they were supposed to do, perfunctory, worked emotionally hooked to the situation, his wishes were followed and we wanted to make sure he got what he asked for, so we could follow his will" —Jeff B.

"I don't know" —Debby M.

"McWilliams was a big help" —Jack S.

"Nice people, pleasant to work with"
—Daphne S.

"The people were really on top of things. It was nice" —Nicole S.

"It was okay" —Dorothy R.

"Everyone was acting very kind and sympathetic and that was nice" —Donna C.

"It was very well done and tasteful and the staff was courteous and compassionate"
—Donna W.

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