Fireplace & Stove

Sonoma County

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What did you like best about On Fire?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/4/2004 and 12/18/2007. Customer last names have been initialized for privacy.

"They are easy to talk to, on time, and everything worked out well.” —Donald A.

"They did it efficiently at the price they said they would do it." —Kimberly B.

"Their response time and their courtesy" —George B.

"It was easy to install, and we have a lot of heat." —Nancy C.

"The selection was nice and the pricing was good." —Frank H.

"The products and service" —Mark J.

"I liked the service and the quality.” —Nelda N.

"I was impressed with the young lady we spoke to and her knowledge of stoves.” —Sandra O.

"Their knowledge of their products.” —Denny P.

"They were informative when we were shopping for stoves and directed us to an installer.” —Al V.

"The staff's knowledge and the quality of the product.” —Kathy W.

"We got a nice, airtight fireplace from them." —Dan A.

"I like that there is an air ventilation handle, so you can control how much air you want in your fire. You can put it on low and leave it on all night; it's so convenient." —Janet D.

"I like their selection.” —Tom G.

"They are the closest dealer to my home. I knew what I wanted when I got there and I bought it." —Fred L.

"They are very convenient for me and almost always have what we need.” —Marsha P.

"They did a good job for us." —Nick A.

"They were courteous and responsive to my needs." —Brother C.

"They had what I wanted.” —Jim L.

"The product does the job.” —Jean R.

"The salespeople, the product, and the service" —Susan T.

"I like the barbeque that I purchased.” —David D.

"I like their service. I like the products." —Gloria C.

"I like the stove I purchased.” —Ron M.

"I like the insert and the quality of the design." —Dr. E.

"Service" —Bob W.

"They don't keep you waiting, they order things if they don't have them" —Margaret W.

"Efficient, personable, accommodating and they're local" —Shirley V.

"They had everything I needed" —Judy V.

"Excellent service, good choices, great variety and good quality" —Sylvia T.

"They had the products I wanted" —Pam T.

"Knowledgeable, displays are set up nicely and people are nice to deal with" —George S.

"I like the way explained everything to me and helped me get the parts I needed to fix my fireplace" —Dave S.

"They had everything there I needed to see and were very helpful" —John R.

"Service person that came to work on my fireplace" —Mark R.

"They are the dealer for the unit I wanted"
—Keith P.

"Superior products, installation team was knowledgeable and efficient, also their sales staff" —David O.

"Very honest, didn't try to sell me something I didn't need" —Susan N.

"Friendly service" —Jim M.

"The installation was good, they replaced the blower right away when it didn't work"
—John M.

"Very cooperative and informative" —Don M.

"They were very knowledgeable about the products, they were creative in giving us ideas for our home" —Ann M.

"We got what we wanted" —Claire M.

"Good product" —Kenneth L.

"The fireplace is attractive, service is good"
—Elizabeth L.

"The service, they remember your name"
—Ken K.

"They've been supportive, with a good product" —Julie K.

"The whole atmosphere, the personal attention, they spent a lot of time with us"
—John K.

"I got what I wanted, the fireplace had to be retrofitted and they insisted on doing it right"
—Gerry K.

"The sales people were helpful, they pointed out a safety hazard; excellent job of installation" —Linda J.

"They were convenient, local, not pushy, answered our questions" —Billy J.

"The attention we got when we were looking around" —Fred J.

"Their cooperation in setting up the fireplace"
—Gene H.

"Quality was fine" —Eugene H.

"They were efficient putting the fireplace in, it works properly" —Mr. H.

"Prompt, did what they said" —Dorothy H.

"They were very helpful, offered us different options, answered our questions" —Dean H.

"Very knowledgeable and friendly" —Rich H.

"They came out to make sure the door fit after it was relined" —Beatrice H.

"We're very satisfied" —Bob H.

"I went to a couple of places, but they were the most informative" —Kathy G.

"Kevin is a great guy and Link let me really check everything out, and they give great service" —Gary G.

"They were very knowledgeable and they went out of their way to help me and everyone was very nice and they answered a lot of questions" —Liz G.

"They came out and put two fireplaces in right away" —Bob G.

"It was very easy and they were very friendly" —Jay F.

"It's quite straightforward and they're expert at what they do" —Alan F.

"They were very prompt with their service and they followed up" —Rose F.

"I was very satisfied with their service, I would definitely recommend them" —Jim D.

"The best thing, out of all the places you can shop at, when you go there you know they know what they're talking about and it makes you comfortable" —Gary D.

"Very good service" —Ken D.

"They were straightforward, quick scheduling and work" —Jeff Y.

"Follow-up, quality of products" —Gus W.

"They had what we needed" —Eva W.

"Efficient, prompt and good service"
—Gilbert S.

"I liked the products they were selling"
—Craig S.

"We got three of them and we like them very much. The guys who did the installation were very good" —Louis S.

"The people" —Jim S.

"They had what I wanted and it worked"
—Tim R.

"Quality of the fireplace gas insert" —Larry M.

"Very knowledgeable about the products"
—James L.

"Very pleasant store, service was okay"
—John L.

"Promptness, they were informative" —Sigi K.

"Everything turned out the way it should have" —Paul F.

"The item, a chain metal curtain, was ordered and the manufacturer did it in a cheaper design, and the people at On Fire made sure it was done right, even though they may have had to swallow the additional cost" —Jenny A.

"They told us what to do and helped us"
—Richard W.

"They were accommodating, and knowledgeable" —Mike W.

"Friendly, store displays were good" —Elaine V.

"Everything" —Julie T.

"They answer the phone with a real person; they came when they said they would"
—Bob T.

"Friendly, helpful and provided good service"
—Vicky S.

"Nice selection and quick" —Deborah S.

"Follow thorough" —Lana R.

"They sent the service man right out when I called. His name was Ranee and he was very good" —Mike P.

"Product was good, everything's been fine"
—William M.

"Courteous, on time" —Joe M.

"They were helpful in doing the installation"
—Jean M.

"On time, did the job right, they were helpful on follow-up" —Richard M.

"Good prices, good service, the people were helpful" —Erroll M.

"They were friendly, knew what they were doing, good price" —Randy L.

"The fireplace insert that I got" —Willie M.

"The products were good quality" —Greg K.

"Service was good" —Beverly K.

"The people were nice, helpful with our problems" —Jeff G.

"They had what I was looking for" —Karen G.

"I really liked that they knew their merchandise, they explained everything and they treated us like real people, they gave us a lot of personal service" —Bruce G.

"They had the products I wanted" —Grace D.

"Very good follow-up, they're a good outfit"
—Dennis D.

"The store display" —Robin S.

"Variety" —Eric S.

"They persevered in getting the parts we needed" —Robert S.

"The installers" —Dennis S.

"Quality of product was good; they were helpful the first time I went" —Shirley M.

"They did research to find out what I needed" —Gregory G.

"The guy seemed nice" —Darlene S.

"The selection" —Jim W.

"The variety that they had" —Dorothy T.

"I didn't know of any other fireplace company and they were having a sale; quality of products and installation were good"
—Ronald T.

"The selection" —Charles H.

"They had what I needed" —Theresa D.

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