Fireplace & Stove

Sonoma County

On Fire!

(707) 526-3322

3450-G Airway Drive
Santa Rosa, CA 95403

www.onfiresantarosa.com
Linda Rodriguez, Manager

SERVICES
Consultation
Installation
Sales
Service

HOURS
Mon – Fri: 10am – 5:30pm
Sat: 10am – 4pm

CREDIT CARDS
Discover      MasterCard
Visa

BRANDS
Lopi
ElectraFlame
Valor
FireMagic
Pilgrim Fireplace
Xtrordinair

EMPLOYEES
8

Workers Comp Ins.
Liability Insurance
State Lic. No. 444985
Legal & Finance
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 175 random customer surveys made since Nov. 2003 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that On Fire! has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 334.

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Survey Comments

For over 35 years, On Fire! has been helping people enjoy the warmth and comfort of fires in their homes. They carry a wide variety of fireplace products and accessories, all carefully selected for quality and performance. On Fire! also offers quality portable and built-in barbecues that will satisfy even the most discerning outdoor chef.

On Fire! is staffed by knowledgeable and skilled people who make service and safety their highest priority. They provide support and service for all products sold and installed, even after the warranty has expired. Visit the well-maintained and tastefully-decorated showroom, open Monday through Saturday.

COMPANY PHILOSOPHY
"The team at On Fire! prides itself on serving a wide spectrum of clients. We serve homeowners, architects, designers, building contractors and property managers with the same diligence as we do your Aunt Mary who just needs another box of 'those long fireplace matches.' Our staff greets every customer and takes the time to walk them through the showroom and answer any and all questions without high-pressure tactics. Service starts at the front door and carries through beyond the installation or delivery of product. Customers are buying more than just a product— they are purchasing a long-term relationship with this company."

EXCERPTED SURVEY RESPONSES
"They have excellent service, good choices, great variety and good quality." —Sylvia T.

"They have superior products. The installation team was knowledgeable and efficient, as was the sales staff." —David O.

“They’re efficient, personable, accommodating—and they’re local.” —Shirley V.

See Survey Comments