Countertops

Sonoma County

Northbay Stone Works Countertops

(415) 898-0200

849 Sweetser Avenue
Novato, CA 94945

Serving the North Bay

Marc Miltenberger and Greg Palmer, Owners

SERVICES
Fabrication and Installation Kitchens, Bathrooms and Fireplaces

HOURS
Mon – Fri: 7am – 5pm
Sat: 9am – 3pm

CREDIT CARDS
For Jobs Under $5K:
Amex, MasterCard. Visa

GUARANTEES
Full 2-year Warranty

EMPLOYEES
11

Workers Comp Ins.
Liability Insurance
State Lic. No. 685807
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 120 random customer surveys made since April 2003 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Northbay Stone Works Countertops has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 247.

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Survey Comments

Mr. Miltenberger's love of stonework developed as a youth when he worked in a gold mine during summer vacations. He has many years of experience as a stoneworker, has been a contractor for over a decade and has been doing slab fabrication for the past eight years. Mr. Palmer was born and raised in New Zealand, where he worked as a tile contractor.

Mr. Miltenberger and Mr. Palmer have always taken great pride in their work and in getting top-notch results from their experienced employees. Their fabricators use special saws, edging and routing tools to produce handsome countertops and fireplaces using marble, granite, limestone, slate and quartzite.

COMPANY PHILOSOPHY
"It's important to us to give each client the time and personal attention their project warrants. Stoneworking is a business that many people are unfamiliar with, and we make sure that we clearly explain the process. We also insist on high-quality work from our experienced fabricators."

EXCERPTED SURVEY RESPONSES
"They cared about doing a good job and making me happy."—Ron H.

"The quality of the work is really first class. This was a $15,000 job."—Richard & Susan L.

"They showed us about how they cut the tops and did a really good installation."—David & Anna B.

"They were responsive, had good pricing, were nice to work with, had good ideas, and were creative."—Dan P.

See Survey Comments