Carpet & Upholstery Cleaning

Sonoma County

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What did you like best about North Coast Carpet Care?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/16/2002 and 11/7/2007. Customer last names have been initialized for privacy.

"Their quality, price and reliability." —Kevin S.

"Their promptness and the easiness to get appointments." —Lori A.

"He's a nice guy." —Scott M.

"They come on time, courteous, neat and they do a good thorough job." —Patricia L.

"They always get me in right away, they are always available, always on time and do a good job." —Mary/Oak T.

"I like everyone and the service." —Wendy T.

"They came when they said they would and their prices were fair." —Denise D.

"I like that they are usually on time, they use non-toxic products, they come up clean, there are no hidden costs and if they have special offers they stick to them." —Linda F.

"Shain's gotten out some pretty awful stains, the person who answers and schedules is great, I'm pleased with the service." —Sharon K.

"Consistency of service, very reliable and I use them in my business." —Jonathan T.

"They did a good job." —Steve H.

"Their quick response and they do pretty decent work." —Judy M.

"I liked their convenience of their appointments." —Gina M.

"They are very friendly." —Jennifer W.

"I like the crew. They do efficient work, with no fooling around." —Derek O.

"I don't know." —Bill P.

"I don't know. I usually use the Dry Chem."
—Nadine B.

"They did a good job." —Kathy T.

"They cleaned up what I wanted them to."
—Stephanie V.

"Service good, polite" —Jack V.

"I felt like I could trust them in my house."
—Debbie L.

"They did a good job." —Marsha B.

"They were really nice, and thorough. They took their time." —April H.

"They were on time, courteous, and thorough." —Ellen F.

"Prompt" —Jenny C.

"They did a great job." —Ruby B.

"I was satisfied." —Byron C.

"I like their pricing and availability." —Amber C.

"They were very prompt, courteous and helpful. They moved the furniture." —Jenny L.

"They did a good job. They are friendly and trustworthy." —Barbara N.

"They were accurate and quick." —Joanna W.

"They were prompt." —Tom C.

"They were available and responsive."
—Brook M.

"They did a good job." —Donna P.

"Thorough work and they did a great job on the spots." —Tammy Y.

"We were putting our house on the market, and we needed someone quickly. They did it within 2 days; it was an excellent job and a very good presentation." —Jenny H.

"Casey is very polite, thorough, respectful, and just got the job done." —Valerie H.

"They are very prompt and friendly."
—Evelyn H.

"They're very quick, very efficient, and they did a great job." —Steve B.

"I liked the explanation of everything they were doing." —Priscilla C.

"They did a good job, quickly, and were very polite." —Mrs. B.

"They're on time, they do what you want, the estimates are always correct, and they'll come back if you want them to." —Marcie K.

"They were effective and quick." —Walter G.

"I liked the customer service and quality of their work." —Lynn Z.

"They worked hard to get the spots out, and it looked great when they were done."
—Shelley O.

"They come pretty much right after I call them, so there's no waiting. They're courteous, and I've used them 5 times now."
—Christine J.

"We had some really dirty carpet and they got it really clean." —Barbara R.

"I've used them many times. They have good service and the kids were very nice."
—Georgia C.

"They offered a $99 sale special, and that was the main selling point for me. They were thorough, moved some furniture, and they were polite." —Libby F.

"They are very professional, and the carpets came out beautifully. I like the scotch guarding." —Jennifer S.

"The men were very professional, moved the furniture around, and the carpets came out really nice when they were done." —Susan K.

"I liked the professionalism, service, the cooperation. I've been using them for 10 years now." —Rosemary G.

"They were very professional and did a good job. However, I was just about to call them again because the stains came back up."
—John B.

"The gentleman was very diligent and courteous, and he did a precision job on the carpets." —Al M.

"The personalities" —Joan E.

"Customer service" —Ellen T.

"They were very friendly and polite." —Mary W.

"They clean well, and they were only 15 minutes late. They were very nice."
—Josephine S.

"They get the carpets really clean. We've used them 6 to 7 years." —Philip Q.

"Their response, on time" —Jenny S.

"They were here when they said they'd be."
—Jeremiah G.

"They did a good job." —Robin M.

"They did a good job on the carpets."
—Steve G.

"I use them often, and there are no problems." —Alan F.

"They did a thorough job." —Steve R.

"The carpets were very clean." —Karen S.

"They were pretty efficient, in and out fairly quick, and did a good job." —Lauren S.

"Quick response" —Mrs. G.

"They were on time and did a good job."
—Daniel B.

"They did what they said they would do."
—Charles T.

"I like the professional work they did."
—Maxine P.

"They are quick and knowledgeable."
—Francie D.

"Punctual" —Barbara U.

"They did a good job." —Ken J.

"They were wonderful, and we even gave them a tip." —David C.

"They were efficient." —Dina H.

"They were very nice." —Lyn F.

"Bobbie and Dennis were very friendly, helpful, and hard working." —Norm B.

"They showed up on time, did a good job, and they were thorough." —Lauren C.

"They are nice and polite." —Rene P.

"I liked the appearance of the work. I wasn't here so I didn't watch them, but I looked at it when I got home." —Julie T.

"They were quick." —Marla N.

"They were polite, seemed to understand the problems, and extended themselves a bit."
—Liz S.

"They came when they said they would, and they did what they said they would do." —Hellen N.

"I liked the price." —Kathleen C.

"Actually they were very pleasant and did a good job." —Charlene M.

"The men were very nice." —Anne K.

"They can answer my questions." —Paul G.

"They were prompt and fast." —Dolores S.

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