Home Theater & Automation
Sonoma County
What did you like best about High Definition Designs?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/16/05 and 10/8/09. Customer last names have been initialized for privacy.
“They are very capable.” -Ann L.
“I live in Denver. Jim, the owner, was flying into Denver and met with me at the airport. I liked his customer service.” -Barbara O.
“They took care of what I needed done.” -Ben S.
“They stood behind their work. They did an outstanding job of counseling me on what I needed, and they gave me other alternatives.” -Bob P.
“Their quick response” -Carol F.
“I like Jim and High Definition Designs. He's a technical wizard. He knows what he's doing.” -Dale W.
“Their knowledge, and they get right in and do the work. They are quick.” -Dave M.
“They knew what they were doing. I liked their competency and their dependability.” -Greg S.
“Their general knowledge of their field of expertise” -John S.
“Their installation and their follow-through, they were able to accommodate our schedule. The caliber of the technical people was excellent.” -Ken G.
“They are personable, neat, and clean with what they do. They are very professional.” -Laura B.
“His personalized service” -Paul C.
“He is technically competent, timely, and a nice guy.” -Pete D.
“The level of service they provided and the fact that they were very responsive, when they said they were going to do something, they did it.” -Richard F.
“Jim's demeanor and his overall personalized approach to customer service” -Jill L.
“They were incredibly good at what they did, they were reputable, and they were pleasant to have around. They came back when we had problems. As individuals, they were pretty classy.” -Gail R.
“They listened to us, and they made sure everything we needed was done in a timely manner. They were really great. The overall experience was good.” -Jesus M.
“I like Jim. He's a good person. I feel like he's honest, and I can trust him.” -Larry H.
“They were straightforward and honest.” -Steve A.
“They were responsive and competent. When I needed to have this type of technical work done, there were two businesses that had the technical 'know-how'. Because he was Diamond Certified and he responded immediately, I chose him.” -Mike M.
“The quality is good, and Toby is very technically competent, as is Jim.” -Ken J.
"Everything was fine. It was better than I expected." —Beverly T.
"Their clarity and sharpness" —Bill K.
"They are responsive, competent, and very knowledgeable." —John C.
"He has done a lot of good work for us over the years. I am very fond of the company." —Sidney U.
"As soon as a new product came out, they let us know about it. Their employees were very knowledgeable about the products. They were courteous, and they offered the best, top of the line products. They developed our house, so it's a smart home. They eliminated our need for security system. They were very thorough." —Tom G.
"They are on top of things. They solve problems, and when they walk away, everything works. There is no mess." —Clinton P.
"I like their communication and their competency. Their scheduling is good too. Jim is very good." —Craig S.
"They seemed very confident. They knew what they were talking about. They had good, high-end equipment." —John S.
"I think they have technical competence." —Ken J.
"They were able to provide the complete package." —Peter B.
"He was very professional." —Janet G.
"They were very efficient. They showed up on time. They made good recommendations." —Jeff K.
"They were prompt, professional, and knowledgeable. They had good prices." —Dan D.
"I thought they were very efficient and responsive. They just had really high quality service. I really liked Jim. He was awesome." —Dave M.
"We've been using them for years." —Dale W.
"They weren't pushy. They were knowledgeable. They really helped me find what I wanted. Jim was great. I referred them to a bunch of my friends." —Pete P.
"They did everything that they said they would do and they did it on time. They were ready to come back and take care of any issue. They were very responsive and courteous. They did a fabulous job." —Diana G.
"They were good at answering technical questions. They took the time to give a demonstration of the equipment." —Michael H.
"The personal service" —Pat G.
"I thought they had a lot of integrity. They did a good job." —Barb T.
"Promptness" —John D.
"Prompt service and response" —Alf
"They knew what they were talking about." —Sheila A.
"They're very thorough." —Judi
"The service was good." —Cortney B.
"I liked Jim Hage and his responsiveness. He's a real top notch guy, and I liked working with him." —Linda B.
"Jim was very personal, and we know we can trust him." —Dennis C.
"We worked with Jim Hage, and we didn't have to make any decisions. He was very accommodating with the schedule, and the products were great." —Wayne C.
"Jim was really easy to get along with. He explained things very clearly because it's a complicated system." —John C.
"He seems to know his business." —Al L.
"Their responsiveness and knowledge" —Jackie D.
"Their responsiveness" —Bob E.
"Their fairness of price and their knowledge" —Lindsay F.
"Their knowledge of equipment" —Bob F.
"They answered my questions immediately, and their whole demeanor made it easy to get along with them." —Linda F.
"Everything" —Julie G.
"They explained everything." —Blaine H.
"I like their professionalism and knowledge." —Ralph J.
"I just liked the owner." —Sue J.
"Jim was totally confident and cheerful. I have used him for both my home and my office." —Mark J.
"The two installers, Jim and his co-worker, were professional and efficient." —Dave K.
"They knew what they could do, and they knew the equipment it would take to do it." —Bill K.
"Everything was good with them." —Reney
"They came highly recommended, they were on time, and they didn’t damage my home while doing the installation." —Laura L.
"The consultation was very helpful in selecting the right equipment for my home." —Andy
"Jim has a lot of integrity, and he wants to please the customer." —Susan M.
"He did what he said he was going to do. Everything worked well after they were finished." —Dave
"Jim has great technical skills." —Parente L.
"Dependability and the quality of work" —Debra P.
"Jim was very thorough and professional." —Pat P.
"Very thorough" —Jim R.
"Jim's honesty and knowledge" —Mrs. R.
"Personalized service" —Suzanne B.
"Jim was very knowledgeable. He worked within our price and worked with us to satisfy our needs." —Jana S.
"He responded quickly to questions." —Stephanie S.
"I liked the price, and their willingness to work with me." —Rick C.
"He was very patient and explained everything in detail without overwhelming us." —Betsy W.
"I like Jim." —Jane W.
"He is a very hard working personable design artist that tried his best to get the job done." —Marcia
"They're honest, they make their commitments, and they finish their job. They also hang in there and get the job done everytime. It’s a hard business, and when you want really high quality work by dependable and reliable people, you go to them." —Juanita A.
"Jim Hage is a great guy." —Merle A.
"The owner is readily available." —Laura
"They were on time, and they explained everything. I felt pretty comfortable with them." —Cindy G.
"He was very helpful and gave us some suggestions on general information." —Jim H.
"The professionalism" —Fabien
"When I was working with the owner, he listened to what I wanted and worked within my budget." —John R.
"They are very skilled." —Mary S.
"Their willingness to answer simplistic questions" —John S.
"The knowledge" —Lori E.
"They were very personable, and they seemed to know their stuff." —Bob F.
"He was available." —Bonnie N.
"The system is good." —Brenda S.
"The quality of the work was good, and they were pretty knowledgeable." —Patrick S.
"Their operation was put together very well." —Renee F.
"Their wide knowledge of the installation and the equipment." —Chris B.
"Their quality service" —Jan C.
"Jim was very thorough in trying to explain everything to us. He even printed out some instructions for us to follow." —Ron H.
"They're very polite and willing." —Susan R.
