Auto Repair

Sonoma County

European Sales
& Service
Independent Mercedes-Benz

(707) 575-0675

106 Baker Avenue
Santa Rosa, CA 95407

www.europeansales.com service@europeansales.com Richard Cordes, Owner

SERVICES
Mercedes-Benz Mechanical Services:
AC Conversion Diagnostics
Electrical Engine Overhaul
Maintenance
Suspension
Transmissions
Valve Jobs

HOURS
Mon – Fri: 8am – 5pm

CREDIT CARDS
Amex, Discover, MasterCard, Visa

GUARANTEES
12 Months/12K Miles

EMPLOYEES
6

Workers Comp Ins.
Liability Insurance
State Lic. No. AB145194
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 251 random customer surveys made since Dec. 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that European Sales & Service Independent Mercedes Benz has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 222.

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Survey Comments

Established in 1985, European Sales & Service is a full-service, independent Mercedes-Benz dealership and repair shop. Having worked 12 years for a Mercedes-Benz dealership, the company's owner, Richard Cordes has more than 26 years of industry experience—all exclusively with Mercedes-Benz vehicles, which makes a big difference for his customers who expect and demand expertise. Long known for their safety, luxury and precision engineering, Mercedes-Benz automobiles require care by qualified professionals.

European Sales & Service offers all types of Mercedes-Benz mechanical services, including full diagnostics through current models, transmissions, air conditioning conversions, front-end suspension and electrical systems. They have the latest diagnostic equipment necessary to repair all Mercedes through the current model year. Naturally, they also provide 15K, 30K and A&B services, as well as valve jobs and engine overhauls.

COMPANY PHILOSOPHY
"We believe in putting quality first, and in doing whatever is necessary to please the customer. In fact, all of our first time customers receive a complementary lube service and overall inspection during their first visit. Our qualified technicians are conscientious workers who are proud to provide quality workmanship and superior customer service. Please feel free to make an appointment for your Mercedes, or stop by any time to testdrive one of the cars we have for sale."

EXCERPTED SURVEY RESPONSES
"They're very good mechanics, plus they're honest." —Dee & Wes A.

"I had a last minute repair and the owner himself, who was about to go on vacation, serviced my car personally." —Chad B.

"They're small but they're great. They have the best mechanics. We wouldn't go anywhere else." —Frank & Jane C.

"They put themselves out. I needed some emergency service and they did it on very short notice and they went the extra mile to take care of me." —Terry M.

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