Storage - Self

Sonoma County

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What did you like best about Empire Mini Storage?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/26/08 and 1/22/2009. Customer last names have been initialized for privacy. 

“The unit itself was clean and well kept.” —Terry H.

“I like the security and that it's very clean.” —David H.

“The property is seemingly very secure, and the people who run it are very nice and responsive. We don't have any problems at all.” —Joseph V.

“The people who run it are very outgoing and good at what they do.” —Ross L.

“It is quiet and close by. It is also well kept.” —Mark L.

“I like the front office people. They're very friendly.” —Henri B.

“The fact that it is very personalized and professional, they are also extremely efficient. The place is always clean.” —Karen W.

“I like their honesty and integrity. They treat their customer's well.” —Ron P.

“It is a clean facility.” —Dustin E.

“It is clean and easy to get to. I like the security they offer.” —Jill S.

“They are just really helpful. They take their time. I like that they have cameras and a code on the gate. I feel that my stuff is safe there.” —Marilyn A.

“I like their security and that it is gated.” —Tina B.

“The service, they didnít treat me like a number. I thought they were professional and personable. There was no property or water damage. I had no problems with them.” —Maurice E.

“The security that they have, I feel confident in their security system.” —David S.

“They are close to my house. I like the fact that they call on the first of the month to let me know that the rent is due on the tenth.” —Emily G.

“The cleanliness, availability, and the simplicity” —Frank B.

“The security, I feel like my stuff is safe there.” —Cynthia L.

“They helped me out on a weekend when they were closed. They were able to accommodate me and let me into my unit over the phone.” —Robert H.

“I like the security gate and the way the place operates. I really like the manager.” —Bob B.

“It is clean and neat. They were friendly.” —Josh C.

“The facility is nice and clean. The staff is quite friendly.” —Dale L.

“Their location and their facility, I like that it is close to where I live. It is a very clean and secure storage area. Also, they give you a lock. You donít have to purchase your own lock.” —Brian D.

“The sites are well maintained. I feel that my boat is safe there.” —Derrick F.

“The owners are super personable. My house is around the corner, so it's very convenient. They're part of the community. They know me by name. The people there just make it really great. They're very nice, 'mom and pop' types. I've been to other storage places, but the people there make it really nice.” —Stacy A.

“They are very friendly.” —Nora A.

“I like the older couple that is running the place. They seem very nice.” —Patrick B.

“The people are very friendly, and they remember my name.” —John B.

“It is convenient and close to where I live. They are a nice couple. It is clean and well lit. I feel comfortable there. It is easy and secure.” —Dylan B.

“They are very personable, and they know my name. The managers are really nice, and the facilities are really clean.” —Ray E.

“They are very nice, and it is very convenient.” —Sheri F.

“They are just very personable, friendly, and the hours are good. The facility is very clean.” —Rex G.

“It is close, clean, and dry. The people that run it are fine.” —Jamie G.

“Their flexibility with payments” —Rod G.

“They have good hours, and it is always clean. There is always somebody there if you need help with something. They offer half off the first month's rent.” —Luis G.

“They are courteous and nice to work with. Their facilities are dry and clean.” —Paul G.

“I like the couple that runs it. They are really nice. The facilities are really good as well.” —Melissa H.

“It is easy and convenient.” —John H.

“It is hassle-free.” —Karen K.

“It is a safe place to put my stuff.” —Chris M.

“It is clean and close by. The people are very friendly.” —Candice N.

“I like the couple that works there. It is convenient for me.” —Ryan N.

“I never have any problems there. I have used them twice. I always have a good experience there.” —Peter P.

“They are very cooperative and wonderful.” —Jose V.

“Kurt and his wife are always there. I was their first customer. They were able to let me in a month early. I am happy with the place. It is safe and, all in all, it's a good deal.” —Harry Z.

“The friendliness of the people that work there” —Richard L.

“It is clean, and the people that work there are very nice.” —Helmer

“The owners are so helpful. I am a young student who can't afford that much, and they help me out. Their prices are great, and their units are clean. They helped me find the perfect size for all of my stuff.” —Nicole C.

“It is convenient. It looks like a nice, safe facility with cameras.” —Kevin J.

“They're friendly and willing to help you.” —Jennifer R.

“How personable they were, they treated me with respect and dignity.” —Michael K.

“Everyone was friendly, and the place was clean.” —John S.

“The people that are running it are very nice, friendly, and helpful.” —Diane B.

“I like everything about them. They treat people well.” —Tony L.

“They are willing to work with you, and they are very friendly.” —Connie I.

“The people who manage it are great.” —Joshua L.

“They are very courteous and friendly. They take good care of my car. It is stored there. Their price is very reasonable. Everything is nice and clean, including the bathrooms.” —Judith B.

“They offer a lot of personal care.” —Patrick H.

“It is clean, the buildings are nice, and the security is good.” —Chad H.

“They are clean, new, and they have a container big enough for my boat.” —Michael L.

“The way they treat me” —Cherie S.

“They are really nice and easy to work with. They almost feel like friends, and I don't even know them that well.” —Shawn H.

“The facility is secure and clean.” —Desiree Q.

“They give me a phone call to remind me about my bill. They have online bill pay. Carol is just the best. They should have ten more people like Carol.” —Caleb H.

“Nice, clean, and a friendly atmosphere” —Mary H.

“It was easy, and I liked the people.” —Mickey G.

“It's easy to get in and out. Theyíre very helpful.” —Doyle H.

“The lady was very courteous and helpful. She showed me through the whole process. It was easily accessible. They had U-Haul trailers available.” —Gerald T.

“They have a good security service, and it is kept very clean.” —Vilma A.

“The place is clean, and it has good security.” —Jon B.

“They are courteous, very customer service oriented, clean, and secure. Overall, I don't have any complaints. They have always been professional.” —Delicia M.

“I thought they were easy to deal with. The facility was really nice.” —John K.

“They're efficient, and they provide a good service.” —Alan M.

“They're clean, efficient, and it has a very accommodating feel to it.” —Craig K.

“They have good hours.” —Mary S.

“The customer service, and it is pleasant, clean, and safe. I'm very impressed with the place.” —Danielle T.

“The people are very pleasant.” —Peter B.

“They're very friendly people, and the place is very clean.” —Peter S.

“They have a good staff.” —John H.

“The couple who runs the place are nice and helpful. I also think the place is very clean and safe.” —Mary K.

“I like that it is clean. They are friendly. They also have good rates.” —Sergio C.

“It is clean. They are professional.” —Judith J.

“The place was very clean.” —Jan c.

“They're very careful about making sure my goods are protected.” —Mari M.

“They were available and clean.” —Barbara B.

“I thought they were professional. The place was clean and accessible.” —L.K.

“It was a very efficient place. I could roam around without having any problems.” —Peter C.

“I like their competitive rates.” —Philip H.

“Personal service” —Philip C.

"The management" —Ross L.

"It was clean." —Angela S.

"They're friendly, intelligent, and clean." —Barbara T.

"It's clean and secure." —Jill S.

"Their friendliness and helpfulness" —Darlene W.

"They've got Patty working there, and she's fantastic. She has a wonderful personality, and I feel things are safe there." —Karin W.

"They're very straightforward and friendly. The service is great." —Michael F.

"Clean and good security" —Keith S.

"Everything was really clean. Also, the security seemed to be excellent, and they were very helpful." —Carl Q.

"They're easy going. There isn't a rush or anything." —Peter A.

"They're just really cut and dry. They don't mess things up, and everything's really easy. They send me my statements every month. They also have good hours. I get in and get out when I need to. It's just really easy." —Nathan B.

"Convenient" —Teri F.

"I like that they videotape everything." —Richard H.

"It's clean, and they're friendly. You can also make your payments online." —Patricia D.

"The place is always clean, and they're friendly." —Virginia G.

"They're very prompt, cordial, clean, and they let you know if anything's going on." —Maurice E.

"The manager is excellent. Her name is Patty. The facility also seems clean and secure." —Janice M.

"The people that run it are friendly and nice. I just like doing business there." —Linda M.

"It's very secure, and the prices aren't too bad." —Jessica B.

"Convenience, they have long office hours." —Anna S.

"I love them." —Nancy F.

"Just very friendly and pleasing" —Donna V.

"Just easy to deal with, I can call them up and make my payments over the phone." —Timothy H.

"How easy it was" —Graig W.

"Their facility is clean, and they're friendly." —Dale L.

"I like the 'mom and pop' feel." —Judy A.

"The people are nice." —Luke B.

"We love them. They have been fabulous." —Cecilia B.

"The people who run the place are wonderful. They help you move and organize your stuff." —Bruce B.

"The people are awesome, and the place is clean." —Thonya B.

"They are very nice people. They are really on top of everything." —Eileen B.

"Kent and Mary are totally awesome." —Elizabeth D.

"They are very friendly, and they go out of their way to help you." —Barbara F.

"Their quick response to questions, and it's just a good place to deal with." —Carole G.

"They were friendly and willing to help." —Gloria G.

"They're friendly." —Diane H.

"Kent and Mary are wonderful." —David H.

"They have a great location, and it is very clean." —Bryan H.

"The people there are friendly, easy to deal with, and they do a good job." —Richard L.

"Their location, and the couple running the place are awesome." —Cherri L.

"The convenience and the people running it" —Sandra L.

"It's nice and clean. The people who run it are very service orientated." —Jerry M.

"They are close by, and it's easy for me to get there when I need to." —Michael M.

"It's clean, and the people take very good care of you." —Susan M.

"Two of the greatest people I know work there." —Anne M.

"I love the people. They're very service orientated and easy to deal with." —Ruben R.

"I love the people there. They're honest, sincere, and helpful." —Jeannine R.

"They're friendly, and I have never had any problems with my stuff." —Bradley S.

"When I go there, the people who run it are friendly and helpful." —Cliff S.

"The managers are the most outrageous folks that give you the best service. They are always willing to help." —John S.

"They are reliable, friendly, and they keep the place spotless." —Thomas S.

"I recommend a lot of people to them, as I own a moving company. I would say Mary and Kent are very easy to work with." —Richard W.

"The convenience of their location, and I feel very secure and safe due to the people that live on the property. The couple is very reliable and friendly. They keep the place spotless." —Marcus W.

"Everything was fine." —Don C.

"They are nice." —Chris S.

"Everything was clean and perfect. It is exactly what you would want." —Isaac S.

"They are very professional and efficient." —Barbara S.

"I think they are just wonderful. I have tried different storage places in the past, but they are the best. They are clear, they always pick up the phone, and they are very professional." —Dontella L.

"Their service, I like how personable they are. I have two units there, and I don't think two people could be nicer. We are just extremely happy with what they are doing there." —Marin C.

"I like the way they treat you." —Vern W.

"They are really nice, and they have security cameras which makes me feel good." —Richard H.

"It is about a thousand yards from me." —E.T.

"They are very nice people with good personalities. It has been a great experience." —Charles D.

"The two people who work there are courteous, and everything is really clean and organized." —Forest K.

"The people are great. They are very helpful with the trucks and anything I need." —Bryan A.

"It is a nice and clean facility." —Stacy M.

"They have friendly service." —Lawrence L.

"I like the keypad aspect. I've never had that with other storage companies." —Martina C.

"They are convenient with good hours." —Brenda G.

"It is convenient and clean. It is also safe and well maintained. It's the best storage place I've ever rented." —Mike C.

"It is brand new, clean, and convenient. The people who manage the property pleasantly surprised me not only in how nice they were but their professionalism as well." —Aaron B.

"They packed my things beautifully, and they are still holding up." —Donna O.

"The place is clean and organized. The staff is also friendly." —Jon C.

"They were just very helpful." —Barbara W.

"They are easy to work with and very nice. I like them a lot." —Katie D.

"It's clean and convenient." —David S.

"I've had excellent service there." —Kenneth W.

"Patty has very good in customer service. She's very nice, polite, and helpful. You couldn't find a better person." —Lore R.

"The manager was knowledgeable, understanding, and provided good information." —Michael P.

"I store an RV there, and I have no problems getting in and getting out. The lady that's working there now is great. I forgot my combo once, but she was there to help me." —Gary P.

"The facility is laid out well, and the people are great to deal with." —Craig C.

"The convenience they offer" —Patricia D.

"They're friendly, helpful, and the location is clean and dry." —Carrie H.

"They're a local company that's convenient and easy to use." —Rhonda P.

"It is accessible and very clean. The people are also very nice." —Robert S.

"I liked the people. They were friendly." —Marin B.

"The personal touch" —Joan G.

"The place is well run and clean." —William E.

"Convenience and cleanliness" —Bud S.

"They are trustworthy, and their hours work for me." —Liana C.

"It is very convenient." —George F.

"It is a pretty good facility, and the manager is very responsive." —Eric B.

"The security, and it is clean and very well kept." —Rienta B.

"I've never had any trouble with them. My property is secure, and the billing is accurate." —Mark E.

"The security" —Robert M.

"The people who run it are wonderful." —Rocky F.

"It is accessible to where I work and live." —Michael V.

"The price is good." —Paul G.

"It is a good location, and the managers are friendly." —Linda F.

"They have a good lady working there now. She's really nice." —Gerald V.

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