The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/6/07 and 5/22/2008. Customer last names have been initialized for privacy. 

"They are very reasonably priced, responsive, and nice to work with." -Brian S.

"They were great, nice, fast, and clean." -Denise G.

"They were very neat. I thought the work was done well." -Heather E.

"I liked Jeanette. She was very helpful and she gave us her full attention." -Helen M.

"They were courteous and nice. They did their work and they cleaned up everything. They did everything right." -Irene H.

"The price was good and the job was done right away." -Jeff M.

"I'm very happy with their service. I've been doing business with them for years." -Jeff N.

"They're there when I have a question. If something needs to be taken care of, it gets done immediately." -Jeff P.

"I think they are very responsive. They do what they say they will do. Their prices are right. Another good thing is that they have enough people to do what they say they are going to do. They are also very timely." -John B.

"Local, friendly, and they do great work." -Karen W.

"They have good customer service." -Kate M.

"The man from the store called me back when he said he would. The workers arrived when they said they would. They did the job very efficiently, which is what I wanted. I thought their communication was excellent." -Linda J.

"The overall experience was good." -Louvenia W.

"The service I got from their saleswoman" -Marie H.

"I thought they were very responsive. He knew what my budget was and he helped me figure out the best solution." -Nancy H.

"The person who came to my house was very informative. They were very helpful through everything. They made everything go smoothly." -Rob L.

"Their representative, Richard, was really knowledgeable. They had a really skilled crew. The job they did was really difficult. They did a very nice job." -Bill W.

"How quickly they installed it" -Susan H.

"They were quick and efficient. They got the job done. They did a great job." -Tony T.

"They were very fast. We were happy with the outcome." -David H.

"I liked the salesperson." -Diane M.

"The representative provided good customer service." -John M.

"They were all very nice. The two workers that came in here to install the carpets were very nice. They seemed to know what they were doing. I am satisfied with it." -Pearl H.

“It all came together pretty easily and quickly.” -Donna V.

“The people were courteous and helpful.” -Stuart M.

“The floors were nice.” -Kathy S.

“I liked the salesman, Larry. He has helped us for years. He's very personable and listens to our needs.” -Jan S.

“They did a good job for me.” -Virginia R.

“I liked the person who installed it.” -Virginia R.

“The way that they worked to come up with a solution for my particular situation” -Dana R.

“Not having to vacuum now that we have floors” -Terry R.

“The work, the floor, I love it. It came out better than we expected.” -Berta P.

“I think the quality, the workmanship was great.” -Harriet P.

“They do good work.” -Renee N.

“Fast service and a professional installer” -Ann N.

“They were on time.” -Dan N.

“They were here when they said they were going to be, and they did it the way I wanted it.” -Marion M.

“I thought they quoted us a fair price. They were prompt in getting it in, and the installer was very kind. We enjoyed the experience.” -Marilee M.

“The salesman was nice, and we like the rug. Everything was good.” -Lynn L.

“I have done business with them before, and they were nice.” -Nancy K.

“The workmanship, I thought the people who came out and did the installation did a good job.” -Nancy J.

“They came when they were supposed to and answered all of my calls.” -Virginia J.

“The service was good, and I liked the vinyl.” -Joann J.

“They did my kitchen, dining room, and two bathrooms. The installers were very kind young men, and the gentleman that helped us in the store was very nice.” -Nancy H.

“The initial visit was very good.” -Bev G.

“Our order went through smoothly.” -Joanne G.

“I liked the guy who installed it. He knew what he was doing.” -Chris G.

“The product and the installation” -Teri G.

“They were very knowledgeable, and they had a good selection of products.” -Kathy F.

“The salesman was very nice. He worked with us very well, and it looks good.” -Donna F.

“Larry was very responsive to our needs.” -Janet E.

“They were professional all the way around.” -Cheryl C.

“I thought they were very thorough, neat, and clean. It wasn't a big hassle.” -Barbra B.

“They answered my questions and gave me advice.” -Barbara A.

“I'm happy with the flooring.” -Jane B.

“The service, they did what I needed.” -Wayne S.

“They did a good job. I've been using them for 15 years.” -Mary A.

“They did exactly what they said they would do. They showed up on time, they were polite, and they charged exactly what they said.” -Karen A.

“They did what they said they were going to do.” -Don A.

“The customer service was good.” -William B.

“They took the time to show me the floors.” -Josephine B.

“The two guys who came out when we had a problem” -Maryanne B.

“The crews they sent were very competent and detail oriented.” -Norman B.

“They're very personable, friendly, and they know what they're doing.” -Bea B.

“The salesperson was great.” -Joe C.

“They were prompt, and the people who were out here were very courteous.” -Elana C.

“They had a pretty good display there.” -Frank C.

“They gave me a really good price and did good work.” -Crystal C.

“What you see is what you get.” -Dan C.

“I thought the people were very courteous, helpful, and they offered good advice.” -Don C.

“They were very timely and did a good job.” -Kenneth C.

“Everything, they were fast, they delivered, and they put in the floor very nicely. There was a piece missing, but they were quick to bring it back and just did everything that needed to be done.” -Cheryl C.

“They were quick, clean, and they did good work.” -Joel C.

“They had the product on-hand, and it was readily available for a next day pickup." – Roger D.

“The guy I dealt with was straight with me.” -Alex D.

“I like the quality of the floors.” -Rebecca D.

“The service, when I went in there, they really helped me.” -James D.

“The price and their service” -Nate E.

“I think it comes down to the fellow who did the work here. He was very careful and professional. He seemed to really take pride in what he was doing.” -Barbara E.

“The customer service was great.” -Karla F.

“The salespeople were helpful.” -Rick G.

“The combination of price and service” -Dave G.

“The people seemed friendly, and the customer service was good.” -Glenn G.

“The salespeople were easy to work with.” -Dennis G.

“We dealt with a very good salesperson.” -Bill G.

“They were quick to fix things.” -Jane H.

“The courtesy they showed me, they explained everything about the rug I was getting.” -Mickey H.

“They were willing to go out of town for us.” -Delores H.

“They're good people.” -Jim H.

“I liked that when the floors got messed up, they came through and fixed it.” -Francine H.

“They were punctual.” -Lori J.

“They were quick, they installed it well, and it was an easy process.” -Diane J.

“They have a good selection.” -Dawn J.

“Sales and knowledge of the product” -Robert L.

“He gave me all the information I needed.” -Raphael L.

“The convenience in being close” -Virginia L.

“They did a good job. They were professional and on time.” -Fred L.

“I thought they were upfront about delays, which helps because I don't get that often at some other places.” -Trudy M.

“I liked Dan Holly. He was a good salesman.” -Kathleen M.

“They came out when they said they would. When we had a little accident, they came out and fixed it for us.” -Jim M.

“Good execution of the project, the installation went well.” -Dallas P.

“They had a good selection.” -Amy R.

“I like how convenient they are. They're located close to me.” -Beth R.

“How quickly they got the job done” -Glen R.

“We were working with Larry. He did a very detailed design, and we knew what we were going to get.” -Glen R.

“The availability of different resources” -Lindsey R.

“The comfort of doing business with them” -Joel S.

“The service was good.” -Grace S.

“They had good service.” -Stephanie S.

“They offered advice on how to install it.” -David S.

“Fast service and good quality” -Tom S.

“They were professional, and they kept everything clean.” -Karen S.

“John the salesmen was nice. I also liked the idea that I had many choices when I got there.” -Cathy S.

“They took the job and did it in a couple days. The job went fine, and the price was right.” -Young S.

“They were really nice guys, and they did good work.” -Larry S.

“I liked the sales guy. I can't remember his name, but he was real nice.” -Ken T.

“The salesperson at the office was great.” -Joanna T.

“They're right by my house.” -Jeanne W.

“They were very knowledgeable.” -Dennis W.

“They were pretty friendly guys. They also had a good selection to choose from.” -Steve W.

“The salesman was really great, and the floor looks good.” -Joyce W.

“It's close to my house, and they are convenient.” -Elena Z.

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