What did you like best about Downtown Autobody?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/21/2008 and 2/23/2008. Customer last names have been initialized for privacy.

“Good customer service” —Tony B.

“I like the quality of their work and the fact that they have a loaner car.” —Dewey B.

“I liked everything about them.” —Dave C.

“The customer service and the quality of the work” —Leellen T.

“They got the job done quickly, and they did a follow-up inspection.” —Lina M.

“They always complete the job on time, and they do a good job.” —Nathen K.

“They were efficient and kept me updated. The car looks great.” —Dave A.

“They did a great job.” —Isabella M.

“I thought the customer service was great. They were also very friendly and informative.” —Timothy V.

“They did a good job.” —Violet D.

“The guys who work there are nice. They are prompt, and they get the job done quickly.” —Alex W.

“They're very friendly and helpful. I just thought they did a great job.” —Karen O.

“The service, the quality of the work, just everything” —Denyell S.

“They were just great. They had good pricing. It was very competitive.” —Linda D.

“The personalized service, they take care of me.” —Robert K.

“I thought they did a great job.” —David T.

“The service was good, the prices were good, and the job was done in a timely manner. I also thought they were very easy to work with.” —Fred E.

“I liked the people. They were nice and very helpful.” —Jan H.

“I liked everything. They got the job done on time, and the guy behind the counter was very helpful.” —Lorna U.

“They're courteous, prompt, and efficient.” —Renee V.

“Their attention to detail and personal service” —George B.

“The customer service” —Dan R.

“They were polite, helpful, and they did a good job.” —James H.

“Excellent customer service” —Karen W.

“They were quick, and they did what they said they would do.” —Mark V.

"I've known them since the business started, and they have always had great service." —Fritzie A.

"Everything is done in a timely manner at a reasonable price." —Tim B.

"They are fast and efficient." —Ken B.

"Gus is a very responsible person who follows thorough." —Phil B.

"They have a great professional crew, and they do a great job." —Dave B.

"Their customer service was wonderful. They had my truck done before the insurance even mailed the check." —Dennis B.

"They are great. They are professional, and they know what they are doing." —Jack B.

"They're really friendly and knowledgeable." —Steven B.

"They were very friendly, and they took care of everything. They even got me a rental car." —Patsy C.

"They were really easy to deal with, and they explained things so I could understand them." —Al C.

"The general customer service and the timely matter they did the repair" —Nicole C.

"They are very helpful and friendly. Gus and Tom are wonderful." —Jean D.

"They do very good work, and they are prompt." —Glenn D.

"They are professional and prompt." —Susan D.

"I like that they detail your car before they give it back to you." —Jenaye E.

"They were very friendly, and they kept me informed." —Richard E.

"They were very prompt." —Blanca F.

"I liked everything about them.” —Patricia F.

"They were polite, and they did a great job on my car." —Dorothy G.

"Great customer service" —Vicki G.

"My family has been going to Gus for many years. He has great customer service, and he doesn't try to take advantage of me." —Missy G.

"They did an excellent job on the car." —Jackie G.

"They did it quickly, and their prices were reasonable." —Nancy G.

"Gus is very nice, and he got all the bumps out of my car." —Joss H.

"They did a good job." —Steve J.

"The owner really takes pride in taking care of his customers." —Chris J.

"They were very accommodating." —Lisa K.

"I liked the quality of the work." —Robert K.

"I was satisfied with their service." —Ed L.

"They're very nice, helpful, and they finished as fast as they could." —Brandi M.

"They were on time, pleasant, and they gave me the options to make a good decision. My car looked better after than before. They even drove me home." —Paul M.

"They were courteous and professional." —Eugene M.

"They were very professional, and they did a wonderful job. I had my car at two other shops prior, but they could not fix the problem. When I took it to Downtown Autobody, they found the problem right away and took care of it immediately." —Wes M.

"The guy I dealt with was very friendly. They fixed a new scratch they put on my truck without any questions, and they even gave me some touch up paint." —David M.

"They were on time, and it looks great." —Kern N.

"They have very good customer service." —Marisa R.

"I like Gus's personality and the way I was treated them." —Roxanne R.

"I really liked their personal service. They did a great job. They drove me home when I first took my car in, and when it was ready, they came back and picked me up. They even had me test drove my car to see if everything was to my satisfaction." —Janet S.

"It was the first time I've been to a body shop. They did a good job on my car." —Lily S.

"They were willing to do everything we needed.” —Michael S.

"I was impressed with the way they handled all the insurance questions." —Leah V.

"They are really great to deal with.” —Kevin W.

"The expedience" —Janet B.

"We are very satisfied with the work they performed on my car." —Burt L.

"They were very straightforward." —Marie M.

"They are not only friendly, but they bend over backwards to the get the job done. Also, I like the fact they offer rides back and forth." —Debbie R.

"They worked with me." —Brandon S.

"The personal service" —Chuck S.

"I liked the way they treated me when I first went into the shop." —Shawn H.

"They were fast in getting my car back." —Chris R.

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