Auto Repair

Sonoma County

Donati Automotive

(707) 575-4464

(707) 575-0206 (Fax)

1599 Hampton Way #1
Santa Rosa, CA 95407

donatiauto@comcast.net
Marc Donati, Owner

SERVICES
Maintenance and Repair
Engine Replacement
Brakes
Steering, Suspension & 4 Wheel Alignment
Computer Diagnostics
Air Conditioning

HOURS
Mon – Fri: 9am – 6pm

CREDIT CARDS
American Express
Visa
MasterCard
Discover

EMPLOYEES
2


Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices
State Lic. No. 198020

CUSTOMER LOYALTY
Based on 225 random customer surveys made since April 2005 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

1% 1% 1% 5% 10% 22% 60%
1 2 3 4 5 6 7 8 9 10

RATING STATUS
We declare that Donati Automotive has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 672.


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Owner Marc Donati

Mr. Marc Donati is an honest, solid, no-nonsense man who knows cars and enjoys working on them. He has a two-year degree in Automotive Repair from De Anza Community College and also studied in a program that was a cooperative effort between De Anza and General Motors. He has worked at many independent shops, and from 1983 to 1998 he worked at a GM dealership in Healdsburg, giving him many years of dealership experience.

Donati Automotive—a straightforward name for a straightforward mechanic and businessman, was started by Mr. Donati in 1998. They work on Asian and domestic light trucks and cars. It’s a simple story: you bring it in, they do the maintenance, repair or replacement of engines, brakes, computer diagnostics and air conditioning. They can do extended warranty work and call the claim in.

Put your vehicle in the hands of Donati Automotive. You’ll be telling your friends and neighbors about this place.

COMPANY PHILOSOPHY
"It’s real simple for me—I’m as honest as I can be with the customer, keep them apprised of what’s going on and I try to be fair. I’ve found that people appreciate honesty.”

EXCERPTED SURVEY RESPONSES
"Mark is honest and never does things that don't need to be done. I feel very comfortable going to him, he is the best place in this area." —Loree T.

"He was pretty clear on what he could and couldn't do. He didn't pretend to be able to do everything and referred us to a specialist for the body work." —Erin W.

"The price was right. They did the job fast, and they did it right." —Pete S.

See Survey Comments



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