Auto Body

Sonoma County

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What did you like best about Cloverdale Eagle Tech Collision & Towing Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/5/08 and 7/26/2008. Customer last names have been initialized for privacy. 

"They were right on top of things, and they were fast. They coordinated with State Farm. I've used them several times." —Theodore B.

"I like their location and hours of operation." —Vestel S.

"They stayed in touch with me and relayed the status of the car. They wanted to get it back to me as soon as possible. I appreciated that." —Ron L.

"They tell me what needs to be done, and they do it. They've always been upfront with me." —Shirley K.

"Everything about them, they were honest. I liked the communication. They did a fabulous job fixing my vehicle." —Nate S.

"They were quick and friendly. They went over and above what was expected." —Pamela S.

"They were extremely prompt. When I walked in there, they had everything. I had ten people look at the doors and not one person could tell which one was replaced. They were so nice, the service was good, and their communication skills were great." —Pat D.

"They do what they say they're going to do, and they are reasonable." —Martin S.

"They were very efficient and accommodating." —Mick B.

"Personal service, they worked around our schedule. They were very easy to talk to, and they explained things well. They did good quality work." —Kristi L.

"They were timely, and they did excellent work." —Lucile S.

"They're efficient, friendly, and very helpful." —Margot R.

"Their kindness" —Jane S.

"Their customer service, and they kept their word. They were very professional. I can't believe how well they matched the paint." —Donna F.

"They were very courteous. They explained everything in detail so I could understand it." —Dorothy L.

"They are a great group of people." —Dwayne H.

"The professionalism of the whole shop, they're very friendly. Randy and his son are extremely helpful. The job they did was excellent." —Elizabeth V.

"Quick and good service, they were great all around. I've dealt with many auto repair shops. They provided the best service that I've had in a long time." —Daniel B.

"They give good customer service, and they do good quality work." —David J.

"They took care of my needs. I thought the way they handled their customers was very nice." —Ray M.

"They do the work promptly, and they get it done when they say it's going to be done." —Paula W.

"I liked the way they handled the insurance paperwork. They were professional." —Dennis W.

"They did a good job. My car was nice and clean. It was done on time." —Shirley K.

"Everything from start to finish" —Agostino B.

"They help us when we need them. We've been doing business with them for about five years." —Al G.

"Their customer service, they answer their phones and are really responsive." —Amy A.

"They were very professional and friendly." —Bill B.

"Everything, their work is top-notch." —Bill H.

"The quality of the workmanship and the good service" —Brian E.

"They do good work in a timely manner. They're friendly, and they have good service." —Brian H.

"Their convenience, they respond quickly, and their location is convenient." —Bruce R.

"Service and promptness" —Camille L.

"Their location was convenient, and I felt confident with them because of the way they treated me." —Carol H.

"They were friendly, on time, and they did good work." —Charles B.

"Very personable, and they did a heck of a job." —Charles S.

"I like the way they run their business." —Chris R.

"They do beautiful work, and they have helped us a lot." —Clayton K.

"Directness, efficiency, and speed, they are really great people and serve the community well." —Connie W.

"I had to call him to come out and tow my car. He was there in no time and took care of everything." —Curtis J.

"They were very cooperative, they worked fast, and they did a good job." —Daniel L.

"They have a great attitude, and they are really helpful." —Darlene W.

"Randy went out of his way to help us while we were on vacation, because we had an accident. He handled everything and worked on our car while we continued our vacation. On the way back, we were able to get our car." —David S.

"Randy is very easy to work with, and he is very accommodating." —Deborah H.

"They give the best customer service around. They answer all of your questions and keep you up to date on what is going on with your car. They really go out of their way to make the whole transaction as easy as possible for you. I have gladly recommended their service." —Deborah S.

"The quality of the work they did on my car, they finished the work on time. I am quite satisfied." —Derral C.

"I like the customer service they give you. They are open with their answers, their work is good, and I have found them to be very reliable." —DeWayne B.

"Everything they do is really great. They really are a nice group of guys." —Derrick H.

"They are wonderful. They make sure everything is running right before they give you your car back.

They are really nice to deal with." —Diane K.

"Fast, reliable service" —Don G.

"The quality of the service and that Randy is upfront with information, I have been there three times and have always been satisfied with the service." —Dora R.

"They are courteous, friendly, and very helpful." —Dorthy M.

"They are really prompt and give good service. One time, I had an appointment with them, but I forgot all about it. They were so nice about it, and they didn't scold me." —Ed Z.

"It was a Saturday at 5:00 PM, and my car broke down. I called Randy, and he came out, towed my car, and gave me a loaner to use. I couldn't believe it. He is really awesome." —Elizabeth V.

"Everything about them is great." —Emma L.

"I like that they are interested in your car problems. They pick me up and bring me home. They are really nice to deal with." —Fran C.

"They are thorough, and they are great to deal with.

I am a very satisfied customer and have recommended their great service to others." —Fred F.

"He met me at the shop when we had our vehicle towed in, and he took good care of me." —Gary N.

"I liked how well they communicated, their honesty, their efficiency, their speed, and they were a great company to do business with. They were a well-run business and very organized." —George E.

"They were efficient." —Heidi C.

"They know what to do. I've been going there for years." —Janice E.

"They were helpful. They took care of everything, and they did good work." —Janice H.

"They were very kind, fast, and inexpensive." —Janie M.

"They were very thorough, and they did a very nice job." —Joe G.

"They took care of everything, and they did it in one day. I can't say enough good things about them. Their service is great and so is their personality." —Judy T.

"The courtesy and quality" —Julia B.

"They are the friendly, take care of business type." —Julie C.

"They do a very good job quickly. They're also very friendly." —Kathy W.

"Absolutely everything, they take care of you all the way. They provide unbelievable service. I can't express it anymore than that." —Linda P.

"They were fast and efficient." —Lynne H.

"Fast, efficient, and well done" —Margaret W.

"They were just really nice to me and took care of what I needed. They went above and beyond. I thought they were very accommodating." —Marguerite M.

"I like their prices, because they are competitive. They are also very convenient. They will pick me up from home and give me a ride back. For me that is a huge plus. I am really happy with their services." —Maria K.

"They are on time, nice, and they are very friendly. Their work is excellent." —Mario E.

"They stuck to their deadlines. They treated me with respect, and they were very customer friendly." —Michael F.

"The work was excellent. The people were very courteous, and they try to get their work done in a timely manner. They were pretty good." —Mike D.

"I was very satisfied, and they stand behind their work." —Pedro V.

"They were friendly and knowledgeable. They went out of their way to accommodate our needs." —Raul S.

"They do a good job and have nice people who work there." —Rob D.

"Their timely manner and friendly service, I was also very happy that they showed up on time." —Robert H.

"I was involved in a car accident, and they jumped right on top of it and got me a rental car. I was very impressed with the owner." —Ron M.

"Their service was excellent, and they were personable. They returned phone calls, they were prompt, courteous, helpful, and they did work beyond what they needed to do." —Ruth G.

"He was knowledgeable about the products and the insurance process. He was great to work with, and he was a good guy." —Shirley D.

"I have had three accidents over the years, and they have fixed my cars each time." —Shirley K.

"They do a good job. It's not the first time I have used them for something. They do good work, and they are pretty efficient." —Sunny S.

"I thought they were really honest. They kept me informed and told me what their concerns were. They did a good job, and they are very straightforward." —Thomas M.

"They were very friendly, and they did a god job. I had two representatives who took care of both cars. I would recommend them to anybody." —Tom M.

"They were friendly people, and they did a pretty good job." —Tom S.

"They were quick, good, and they did a really good job." —Tracy G.

"They were very friendly and helpful. They were great." —Veronica S.

"I couldnít say any one thing. They were good about picking up and delivering, and the insurance went very smoothly. I also liked the work they did." —Virginia T.

"Honesty, timeliness, and personality" —Bill B.

"The efficiency, quickness, and great customer service" —Carlos C.

"Everything about them" —Charles A.

"The personal attention they give you and your car" —Clayton W.

"They made everything very convenient, and I liked the end results." —Daniel W.

"They were friendly people to deal with and very reliable." —Darlene D.

"I really liked the way they handled things. They were very polite and even offered me a car while mine was being repaired. I thought that was really great, especially in a small town like ours." —Donald G.

"They repaired my window for me, and I liked the convenience they provided." —Ellen M.

"The personal service and the finished product" —Jim H.

"Friendly, low prices, and they got the job done." —John L.

"The owner was very responsive to our needs." —John N.

"The actual work and the customer service" —John W.

"Courtesy and promptness" —Lucille S.

"They were really friendly. They worked around my schedule. I didn't have any problems, and they let me know what was going on the whole time." —Martin M.

"They were friendly, and they took initiative. They took care of the other actions between me and the claims agent." —Steven J.

"They were local and close." —Alan P.

"Their courtesy" —Carolyne A.

"They got the job done on time." —Iver I.

"Their promptness and the way they handled things, they went out of their way to help." —Jim P.

"They were local, accommodating, and flexible." —Kendra A.

"They were able to take care of me in a couple hours." —Matt K.

"Randy, the owner, is really personable. They always have a smile on their face. They go the extra mile to help you out. I like that they are a small town outfit." —Matthew W.

"They got my husband out of a few circumstances. They got there pretty fast." —Milton S.

"He was very straightforward and honest." —Aimee E.

"They were very nice and did a good job." —James P.

"They're local and very kind." —John M.

"They were close by and did a good job." —Laura M.

"Their promptness, and they did excellent work." —Steven B.

"They did what they said they would do in a timely manner." —Dave D.

"They helped me with things that I needed, and they fixed the car. I am satisfied with what they did to my car. I am happy." —Grail M.

"You get to work with the owner. I know him personally." —Phill B.

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