What did you like best about B & L Glass Company?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/6/06 and 3/26/2008. Customer last names have been initialized for privacy. 

"Their attitude was good. That is half the battle." - L.M.I.

"I've used them many times. They are very qualified and very pleasant. They go out of their way to make sure it is just what I want."

"They were very businesslike. They got it done." - Robert H.

"I use them all the time. Their personnel is friendly and customer service oriented. They are there to take care of us." - N.V.A.

"Their attention to detail, timeliness, and prices were good." - M.B.

"They go out of their way to help. They are very community minded. We've been customers for years." - C.C.

"They just had good customer service." - Richard O.

"They did a good job. They were prompt and courteous. We're repeat customers. The prices are also very good." - Ken H.

"The work was done well." - Trudy M.

"They do what they say." - K.C.C.

"The customer service is good. They follow through. We've dealt with them for over fifteen years." - C.C.

"The service and the people, they seem to care about what they do." - C.H.

"They were dependable." - T.A.

"They were easy to talk to and very cheerful and happy to see us when we walked in the door. Their bubbliness turned my mood around. They made me feel like I was a long term customer. The quality of the product was awesome. There was a small problem. They were there within a day." - Judilee W.

"They were reliable." - Rich L.

"The price" - B.G.C.

"They perform when they say they will. It is very important in this business that a company keeps their word." - M.C.

"Competitive price" - Alan G.

"They are close. They are a local company." - C.N.

"They follow through just as they say they will." - Rachel S.

"Prompt service" - H.B.

"I felt they were trustworthy. They did a good job. They also had a good price." - Terry W.

"The guy was quick, pleasant, and neat when he put the shower door in." - Nancy R.

"They were very honest, and when they came to install the window, they did a great job.” —Van G.

"They were very honest, and when they came to install the window, they did a great job.” —Van G.

“They were on time, the price quote was accurate, and they did a good job.” —F. C.

“They were responsible, and they showed up on time.” —J. C.

“They came out right away to replace a window that was shattered by a golf ball.” —Teri S.

“I thought the service was good.” —Maria R.

“I thought they were very professional, and they did a great job.” —Leonard K.

“They were easy to do business with.” —N. C. C.

“We've used them in the past.” —Jordan W.

“They were very polite and professional.” —Sonja M.

“They did what they say they would do.” —Susanna M.

“They were quick and very efficient.” —Lindsay A.

“They provided me with good service.” —Alan M.

“They were friendly and did a good job.” —Jennifer W.

“They came and repaired the window right away. They even showed us how to maintain and fix the problem the next time it broke.” —Mike F.

“They were very easy to deal with.” —Nancy S.

“Their friendliness” —Ray S.

“They're a pretty simple company.” —Corrik B.

“The worker who came out was very informative, and he did a good job.” —Jonathan B.

“They got the job done right the first time.” —Kevin S.

“The quality of the product was great.” —Kim S.

“The service was quick.” —Jeanette S.

“They were precise, on time, and they followed through.” —Paul V.

“The quality and the service were excellent.” —Daniel A.

“They're very quick, and they act in a very professional manner.” —Mary R.

“They got the job done at very reasonable prices.” —Ron B.

“Their service is great, and they pay attention to the needs of a customer.” —Derek H.

“They are fast and efficient when it comes to the work.” —Bob S.

“They get the job done quickly and professionally. I feel very confident with their service.” —John H.

“They get the job done.” —Laura R.

“They came up and did a job that other companies were unwilling to do.” —Catya H.

“They showed up when they said they would, and they were polite. When the job was done, they cleaned up after themselves. They even cleaned my mirrors.” —Sharon B.

“They did a very good job on the windows.” —Jim G.

“They came right away and took care of the problems.” —Elli S.

“They are fast and efficient.” —Millie B.

“I thought they were very friendly, and they were very quick with their service.” —Josh G.

“I got the product quickly, and they were very efficient.” —Dennis C.

“I thought the service was very good, and they were really quick to help me.” —Briggs D.

“They were very informative, and they helped me decide on what I wanted.” —Amy C.

“Mo was fabulous. She really amazed me.” —Noreen P.

“They had great customer service.” —Leslie W.

“I think they are really reliable.” —Victoria F.

“They were willing to go out of their way to get a special product for me. As a customer, I felt like they cared about me.” —Jesse Q.

“I thought Phil Brown was a very honest and straightforward person.” —Doug S.

“The service was quick, and the girl behind the counter was very informative.” —Jim D.

“They delivered the products on time.” —Mary H.

“They're a professional organization that does quality work. I always tell people they're the best glass company in Santa Rosa.” —B. C. C.

“I like their quick service.” —D. C.

“No specific response” —A. E. N. C.

“They did the work in a timely manner.” —K. B.

“Their office people are helpful and courteous.” —L. G. M. C.

“They're honest and professional. They've been in the area for a while, and we always use them.” —H. & S. I.

“They were on time, and they did a good job of cleaning.” —Celine B.

“They were on time, and they did a good job.” —Steve S.

“They got the job done on time. They were also very nice.” —Elizabeth M.

“They squeezed me into their busy schedule.” —Carson C.

“They did what they said they were going to do in a professional and timely manner.” —Ben H.

“I liked doing business with Phil. He's great, and he has a good crew working for him.” —Ron G.

“The people that work there are great.” —Ann A.

“We've been using them for years, and they're always prompt.” —S. C. C.

“They're responsive.” —O. & C.

“Their responsiveness and professionalism” —K. C. C.

“They got the job done.” —B. F. S.

“The quality of their work was really good.” —B. B. T. R.

“Professionalism and quality of work” —S. L. W. C.

“The estimates were done in a timely manner.” —Joel D.

“I think they have good quality products.” —Greg M.

“The service people were nice.” —Ken L.

“They came quickly and got the job done.” —Erica C.

“The quality of the product is really good.” —K. C. C.

“They did a good job.” —David V.

“They have reasonable prices.” —Dean H.

“The job was well done. I really liked that they were upfront with me.” —Bob B.

“They are really good people.” —Gail B.

“Even though they made a couple mistakes with my order, they eventually worked it out in the end.” —Jeff S.

“They are really reliable.” —George H.

“They came through and did a good job.” —W. B. C.

“They ordered too many windows for our project. When I let them know, they were very responsive to the situation and corrected it immediately.” —Daniel B.

“The price was very affordable, and they were also very convenient.” —Marshall B.

“I thought they were very friendly. I had a difficult job, but they were able to complete it.” —Jeanne S.

“They were in close proximity for the job we did in Santa Rosa.” —M. C.

“The quality of the product was great.” —J. P. R. D.

“Friendly and knowledgeable office staff” —K. C. C.

“They are knowledgeable and friendly.” —Geary R.

“They were responsive to my questions and change order requests. They also gave us some good engineering ideas.” —W. C.

“I liked the service and overall workmanship.” —C. C. S.

“I liked Greg. I thought he was very personable and professional.” —Michelle M.

“We have a good working relationship with them. We have been doing business with them for the past 8 years.” —P. C. C.

“They're very good on the commercial supply and installation of windows.” —Jim M.

“They use good products.” —M. C. C.

“I donít know.” —Cheryl A.

“The price” —M. H. U.

“The product is nice.” —B. C.

“It's been a long-term relationship.” —P. C. C.

“They are close by and convenient for me. They were able to meet my schedule.” —Eugene D.

“They eventually got the job done.” —Valerie C.

“They got the job done.” —N. & A.

“The woman upfront was very knowledgeable.” —Carl B.

“I like Phil Brown. He's a great salesman.” —P. C. C.

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