What did you like best about Acur-It Imports?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/23/2003 and 3/31/2008. Customer last names have been initialized for privacy.

"The great service" -Barbara M.

"I am a huge fan of theirs. They are very highly skilled mechanics. They have tremendous service. I like the loaner car. They have a lot of good, free advice. I think they are impeccably honest. I like the wireless in the waiting room." -Clark S.

"Their customer service" -Kay H.

"I only buy Hondas, so I can use them. They are very knowledgeable. They have high integrity. They are very accommodating. They always work with my timeframe. They even give me a service card. Brian is excellent. I think he and William are the cornerstones as to why things work there. They are just excellent." -Debora D.

"I like the fact that they know who I am. I trust them with my car. They're very honest. They've totally taken care of me." -Edith B.

"They did a good job. They gave me an estimate and the car was done on time. Everything was pretty nice. That was my one and only visit. I was pretty happy." -George S.

"I've been going there for ten years. They donít cheat me. Friendly service, they're just great." -John D.

"I feel like I can trust them. They know what they're talking about." -Jaime F.

"I've been going to them for fifteen years. I think they're honest people." -Joan B.

"I think they gave me an honest deal." -Jocelyn H.

"The customer service, they were always on time with getting the job done." -Lenora O.

"They were a very down to earth and honest company. They were reasonably priced. They had a very friendly service. They were really very nice. They gave me a loaner car while they were working on my car." -Linda C.

"I like that they are thorough and that they communicate." -Linda R.

"They're efficient and friendly." -Louise M.

"Their estimates were dead on. They did great work." -Amy J.

"They gave me a resolution over the phone. When they completed the work, they reported some other things that might need to be done in the future." -Scott K.

"The service was great. I didnít feel like I was cheated." -Alicia K.

"I had a particularly difficult problem. They researched it and got back to me. I liked their personal service and follow up." -Charlie C.

"They were friendly." -Donna M.

"The overall experience, they had good customer service. They did it when they said they were going to do it." -John B.

"They're personable and they do a good job. They do what they say they're going to do." -Milena C.

"They were very accessible, friendly, and knowledgeable." -Kim F.

"I've used them for fifteen years." -Michelle S.

"Friendly service" -Paul M.

"I like the fact they contact me if they have any delays." -Joel N.

"I like their honesty and they know what they are doing." -Terry P.

"They were really accommodating and they answered all my questions." -Kim G.

"I like their honesty. They told us exactly what was needed to be done, no more no less." -Mike H.

"They seemed very knowledgeable and customer-oriented." -Diana G.

"I liked the personal care they put into their work." -Kiara W.

"They have integrity." -Debora D.

"I liked having the loaner car available." -Kevin S.

"They are very personable, They have flexible scheduling, and they do good work. They fixed my car on the first try." -Susan K.

"The service was very good and the people were polite." -Walter L.

"I like their responsive and prompt staff. Also, their waiting room is comfortable." -Linda A.

"They know everything they need to know about Hondas." -Lorraine R.

"They took the time to talk to me about my car and they were willing to give straight answers about what new car I should buy next." -Theresa S.

"They know what they're doing and the service people are great." -Anne B.

"They remembered me and my car, and I trust them with it." -Carol R.

"They were prompt, cooperative and the job went as scheduled." -Susannah M.

"They are always friendly and happy to see me come back as a returning customer." -Kirby S.

"They take good care of my car. When they give me an estimate, I have a choice of having them do the job or not without any pressure." -Margaret E.

"They were up front with all the repairs." -Vicki B.

"They were honest, competent, and the loaner car was a big plus." -Philip P.

"They were prompt and quick. They were able to fix my car while I waited in their waiting room." -Teena N.

"They have a very clean shop." -David R.

"They fixed my car, they gave me a loaner, and the price seemed fair." -Isaac F.

"They're the only company that has touched our Honda and we're very satisfied with their work." -Steph D.

"When I went in for a diagnostic test on my car, they leveled with me and they told me to drive it until it died. They didn't even charge me for the diagnostic test." -Yohan V.

"The people working there seemed nice." -Emeila M.

"Attitude, customer service." -Ayman Q.

"The guys know what they're talking about and are friendly." -Tim P.

"Customer service." -Samara R.

"Friendly, got it done fast and good service." -Karen P.

"Specialized knowledge about my car." -Lisa P.

"Everyone is really nice." -Amey M.

"Expertise on my daughter's car." -Rachel F.

"Very communicative." -Susan M.

"Everything." -Herbie C.

"Very good service." -Elizabeth S.

"People are very friendly." -Christina S.

"They helped me out in a bind." -Ron Z.

"Very thorough, personable, goes over things very well and give you suggestions as to what you should do and when with your car." -Shelley K.

"Easy to talk to." -Richie G.

"Communication." -Gen W.

"Local, really friendly and helpful. The loaner car is great for us." -Shel M.

"Brian and Matt." -Janice D.

"The people." -Joe L.

"Customer service, fit me into the schedule, offer loaner cars and are efficient." -Elizabeth B.

"Friendly and knowledgeable." -Lisa L.

"Personal information that they give me." -Gregory S.

"Staff." -Brian C.

"They know what they're doing and they are honest." -Terry P.

"Personable." -Peter G.

"Dependability, friendly, trustworthy." -Maria S.

"When I call at the spur of a moment they take me, they're always nice, great people." -Kirby S.

"Available." -Paul G.

"Work is really good, satisfactory, excellent work, good advice." -Michael C.

"Know the guys and their experience." -Tim P.

"Honest, friendly, they don't make me feel dumb." -Eva N.

"Personalized, I miss Brian, I like David but I miss Brian. They're responsive; I can come in with minor problems and they treat me well." -Marjorie B.

"Very honest and competent." -Terry O.

"Very friendly and good work." -Lindsi Q.

"They're really practical about taking care of the problem, I go in there never spending as much as I think it might cost to repair something, which is exactly the opposite from other auto shops." -Joe K.

"Upfront, straightforward, fair." -Tor H.

"Straightforward, honest, do good work, timely, recommend things." -Marci L.

"Although there was someone different at the desk last time, the time before I really loved the personal service at the desk, they were very interested in me and my car." -Constance B.

"Straightforward, honest about what needs to be done." -Chaim B.

"Seem very honest, priced fair, specialized." -Nancy B.

"I don't know." -Jessica M.

"Honest, friendly." -Tiena L.

"Friendly, honest, thorough and fair price." -Regina M.

"Small and friendly." -Janet B.

"Honesty." -Debra H.

"Did what I asked, with a smile." -David P.

"They took care of everything in a timely manner." -Steve S.

"Customer service, prices." -Mason M.

"Customer service, prompt, price, they're nice, they have rental cars." -Diana K.

"They're nice, they do what's necessary." -Jamie S.

"Honesty." -Bob M.

"Their service, friendliness, how they let me know what was going, how helpful they were." -Gloria V.

"The people and the service, the availability, Dave Lemore." -Sonya R.

"I always get an appointment when I need one, fast service, very courteous, they do good work." -Suzanne D.

"They don't try to BS me, it's fun when I go in there and they show me what's going on." -Aaron R.

"They appeared to be forthright and honest and they were quicker than they quoted." -Tony C.

"They seem to be very honest, genuine down to earth people." -Jordan O.

"They do good work and they are very accommodating, if I need a loaner car I can get one, they are honest." -Shel B.

"Personalized service, good explanations or communication, always given enough detail to make decisions, the work has always been excellent quality." -Mike L.

"They're accurate, friendly, knowledgeable, reasonably priced." -Marty M.

"They're just not ripping me off, they tell me what really is going on, I went to another guy who tried to get me to do work that wasn't necessary, these guys are good and honest." -Marian S.

"I'm not very knowledgeable about cars and they didn't take advantage of that, also very friendly." -Mari A.

"I don't know, maybe the personal service, my mother took her car there, and my husband is a mechanic so if he can't fix it, they can." -Elizabeth H.

"The service and the atmosphere." -Michelle S.

"Friendly, efficient, they do what they say they will do in the time frame they say they will do it." -Paul J.

"They explain everything to you very thoroughly in terms that a customer understands and if you don't, they try to answer you back in a way that you will understand, they are extremely pleasant about it, they're friendly, very knowledgeable about their own product and the lines that they service, if they don't know something, they'll admit to it and check up on it right away. I like the fact that they are understanding about the customer. A couple of years ago my daughter got into a car accident 600 miles away and at the time Acur-It was part of ValueStar. When I called them to see if they could find someone honest and reliable where my daughter was, they used their ValueStar network and got someone I could trust.." -Tony C.

"Owner really listens and just takes good care of my car; it's clear what's wrong with it, he doesn't try to sell something I don't need, very nice person." -Janice D.

"They are so personal, they get to know their customers, not just on the mechanical level." -Brynden S.

"I think they seem to know more about my car than other mechanics we've used in the past; they're specialists and you can tell, they keep their word, excellent communicators." -Suzanne T.

"Their personal attention to my car; they are very interested in my car in particular." -Tosca S.

"They are real willing to explain everything, the rate is good, helpful and not expensive." -Kevin M.

"I've always been able to make an appointment on relatively short notice, the time estimated for the repairs has always been totally accurate, the repairs have always come in at the estimate or under, I've never gotten any surprise costs when I picked up the car, they always contact me with any extra work for my authorization, they have always been clear about their explanations of what work they suggest, car runs great even though I bring it in once a year." -Brendan R.

"They were fair and complete." -James D.

"They know Acuras and they seem to be honest and know what they are doing." -Larry P.

"Everything, their service, no problem after we've had different cars serviced by them, their customer service is really good, in fact they even solved a problem that I described to them that they weren't going to be able to fix since it was under a dealer warranty." -Ray P.

"Customer service." -Lisa D.

"We can trust them and we think their prices are pretty fair." -Carley H.

"They were very nice and they explained everything well to me." -Danielle R.

"They're real close and they have a loaner car." -Michael D.

"I just like that it's like a family business, they treat me nice when I walk in, the car is done in timely fashion, never dirty when I take it back." -Lynn A.

"Quality of work." -Lance H.

"Seem very honest, priced fair." -Paul G.

"Easy going friendly, knowledgeable, always explain what they do." -Kevin K.

"Manager." -Edie R.

"I think they're honest, informative, friendly, not too much turn over." -Diana T.

"Never had any problems with them." -Tracy G.

"Personalized service, competent, good value." -Jeff H.

"They gave me a loaner car." -Jim L.

"They have the loaner car." -Sivi H.

"They're friendly, know what's going on with my car; in general they do good work, responsive, and get me in as soon as they possibly can." -Iris M.

"They are friendly and know their stuff and I like getting a loaner." -Don R.

"I like his honesty and integrity, thorough work." -Ed H.

"They're very knowledgeable." -George W.

"They really are very helpful, I can ask any question and they will try to get me an answer." -Luya R.

"The prices are good, they are competent." -Tippie V.

"Dependable." -Cheryl D.

"Their prices are reasonable." -Ilene A.

"Their friendly and professional service." -Raoul B.

"Very attentive and thorough." -Robert G.

"Small, seem to know what they're talking about, loaner cars." -Nolan D.

"They seem to be very honest" -Michael A.

"Loaner car." -Bao A.

"Willing to go the extra mile, they're great." -Rich B.

"Specialized." -Greg D.

"They did the work." -Richard W.

"I haven't given that much thought, they seem to be somewhat reliable." -Joel N.

"I couldn't tell you." -Denise C.

"I don't know, they offer loaner cars and they specialize in Hondas and Acuras, which is what I own." -Joel S.

"When I called they said to bring it right in and they fixed it right away." -Sierra D.

"They were honest, at least they seemed so." -Miriam P.

"I had a problem with my car and they identified it, one that I didn't know my car had." -Constance F.

"When there was a problem, they took responsibility of it, once we had a problem and they went though the trouble to fix it for free, always friendly, otherwise never had any problems." -Stephen W.

"The loaner." -Kim K.

"Honesty." -Justin C.

"They never told me a lie." -Wallen S.

"As far as I know they use true Honda parts, always let me know what else is going on with the car." -Terry S.

"Convenient." -Paulette B.

"Thorough check-out of the car." -Marielle S.

"I don't know, the work they did." -Felicia S.

"Their workmanship." -George S.

"Specialized service that they tried to provide." -Forrest K.

"Their prices were competitive, they were friendly enough when I brought it in." -Tom D.

"Seemed very friendly, wanted to do a good job." -Juli M.

"They were nice" -Suzy S.

"Nothing" -Julie B.

"I liked the illusion until I found the reality." -Darrell G.

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