Sonoma – Auto Glass

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2460 Santa Rosa Avenue
Santa Rosa, CA 95407
(707) 742-3929

Serving all of Sonoma County including Rohnert Park, Cotati, Cloverdale, Healdsburg, Windsor, Santa Rosa, Petaluma, Guerneville and Sebastopol.

Services include Auto Detailing, Auto Glass Replacement, Window Tinting, Windshield Repair. Brands include Carlex, Carlite, Mopar, Pilkington, Precision, Sika, TikiW.
License 219189 | DCID7075265700
5625 State Farm Dr, Ste 1
Rohnert Park, CA 94928
(707) 877-6978

Serving Sonoma and Napa Counties

Services include auto glass installation, automobile glass repair, windshield chip repair and mobile auto glass services. Brands include Safelite, Elite and Carlite...
License 224619 | DCID7075887999
1701 Santa Rosa Avenue
Santa Rosa, CA 95404
(707) 207-6934

Serving all of Sonoma County including Santa Rosa, Windsor, Guerneville, Cotati, Sebastopol, Rohnert Park, Petaluma, Healdsburg and Cloverdale.

Services include Auto Glass Installation & Replacement, Mobile Services, Windshield Chip Repair. Brands include Pilkington, Pittsburgh Glass Works, Safelite.
License 282950 | DCID7075446666
Map of these Diamond Certified companies
Cities: Cloverdale, Cotati, Healdsburg, Petaluma, Rohnert Park, Santa Rosa, Sebastopol, Windsor
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Researched Articles
Why Trust Diamond Certified Auto Glass Companies Rated Highest in Quality?

Photo: Advanced Auto Glass & Detail (2013)

SANTA ROSA — You are the customer. If your goal is to choose an auto glass repair shop that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified auto glass replacement company. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated auto glass shop and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you'll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you'll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

How to Choose
Find a Sonoma County Auto Glass Shop You Can Trust
Photo: Advanced Auto Glass & Detail (2015)

Auto glass repair and windshield replacement is an unfortunate fact of life for those of us who drive in the Bay Area.

Vehicles around us can throw pieces of chipping concrete and gravel onto our windshields, causing chips, cracks and spiderweb breaks. Careless passersby and thieves can break out windows, leaving us with a mess to clean up and a gaping car window.
...

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Auto glass repair and windshield replacement is an unfortunate fact of life for those of us who drive in the Bay Area.

Vehicles around us can throw pieces of chipping concrete and gravel onto our windshields, causing chips, cracks and spiderweb breaks. Careless passersby and thieves can break out windows, leaving us with a mess to clean up and a gaping car window.

It’s easy to take your pristine windshield or window glass for granted. In addition to preventing wind, water, and debris from entering your vehicle, auto glass is a key element in your car's structural solidity and a crucial part of your air bag safety system that can help keep you safe in the event of a crash.

Cracked, chipped, pitted and broken auto glass can impede drivers’ vision, and is a safety hazard to everyone on the road.


Hiring a Good Auto Glass Service in Sonoma County
The auto glass industry changed dramatically in 1998 when the United States' largest windshield replacement company formed a special auto window glass repair unit, and it is expected that the car window glass repair business will expand as more consumers understand the benefits of auto glass repair rather than auto glass replacement for cracked or chipped windshields.

When road hazards or windshield stress result in damage to your auto glass, you will need a reliable shop to provide windshield repair or windshield replacement.

You will almost certainly have to address some of the following common questions during your search for a Sonoma County auto glass expert:

  • With so many options for auto window glass repair and replacement, how do I determine the best fit for my auto glass repair needs?
  • Where are the most convenient auto glass shops in my area of Sonoma County?
  • Should I use original manufacturer auto window glass or windshields, or aftermarket car window glass?
  • Can my windshield be repaired, or will it need to be replaced?
  • Will the cost difference between the two be great?
  • Do I need to have my vehicle seen quickly, before the auto window glass damage spreads?
  • Should I consider auto window tinting?

These questions illustrate the need for getting good advice from auto glass repair and replacement services in Sonoma County. As you evaluate auto glass services for this important part of automotive maintenance, remember that auto glass shops with the Diamond Certified seal are prequalified for your car window glass needs and can offer you quality service that is guaranteed.

There are a number of auto glass shops to choose from in Sonoma County, including those that serve Santa Rosa, Petaluma, Rohnert Park, Windsor, Healdsburg, the smaller towns and West County.

But which auto glass repair shop is the best one for you? Finding out about each of your options and what they can offer you is the best starting point.

Look for Professional Auto Glass Specialists in Sonoma County
The auto glass technicians and auto glass replacement shops in Sonoma County will have different skill sets and qualifications; but remember: you have a right to good, skilled, dependable auto glass services in Sonoma County.
All auto glass replacement services in California must be licensed by the Bureau of Automotive Repair. You can check out car window repair shops yourself at that site, and discover any recently-filed complaints and other information.

Remember that Diamond Certified auto glass shops have been evaluated for you in advance. But if you are unable to locate a Diamond Certified windshield repair shop, be sure to carefully check out any local companies you are considering.

Auto glass technicians in the larger Sonoma County cities of Petaluma, Windsor, Santa Rosa, Rohnert Park and Healdsburg may include some who have earned the designation of auto glass technician, senior auto glass technician, or master auto glass technician. These specialists may be able to meet your auto window glass repair and windshield replacement needs with more training and experience than other auto glass shops in the area.

Find Auto Glass Shops that Offer the Car Window Glass Service Your Vehicle Needs
Many auto repair shops in Sonoma County also offer auto glass services. If you choose this route, investigate several Sonoma County auto glass shops in the larger cities of Rohnert Park, Healdsburg, Santa Rosa, Sonoma, Petaluma, Windsor or your area, and consider shops that service only your vehicle make, as they may have more experience replacing or repairing auto glass like yours.

One important decision you’ll have to make is whether or not to use original manufacturer auto window glass and replacement windshields. Original equipment manufacturer (OEM) glass can cost more than aftermarket car window glass, but it may also fit better and last longer. Either way, ask for good information from the auto glass shop when making a decision on the brand of glass to be used in your vehicle.

Plan to visit the auto glass facility ahead of time if you can. Your impression is important. The staff should be professional and knowledgeable, the shop should be clean and well-organized, and the auto glass location should be convenient to your home or office.

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Know What You Want
Know What You Expect from Sonoma County Auto Glass Shops

Before you begin looking for an auto glass shop in Sonoma County, think carefully about your needs and wants for an auto glass facility and for windshield repair or replacement of your car windows.

Write down your expectations for future reference. You may want to include things like courtesy, professionalism, promptness, cost savings, and quality in Sonoma County auto glass services.
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Before you begin looking for an auto glass shop in Sonoma County, think carefully about your needs and wants for an auto glass facility and for windshield repair or replacement of your car windows.

Write down your expectations for future reference. You may want to include things like courtesy, professionalism, promptness, cost savings, and quality in Sonoma County auto glass services.

You may also want an auto glass shop in the cities of Santa Rosa, Windsor, Petaluma, Healdsburg, Rohnert Park, Sonoma, Cloverdale, Sebastopol, Cotati, Guerneville or your area that is easy to get to and has highly trained auto window glass specialists.


Original equipment manufacturer glass may be important to you. Or, you may want mobile car window glass service, or auto window glass tinting options for your new car windows. You may be particularly interested in having a specialist or representative who will be willing to take the time to completely explain options and possibilities in auto window repair instead of windshield replacement.

Being clear in your expectations will help you think about the answers and information you receive from auto glass facilities.

Think in particular about these questions:

  • Do I want a Diamond Certified auto glass repair company that is rated best in quality and backed by the Diamond Certified Guarantee?
  • What does my owner's manual say about auto glass repair and replacement specifications?
  • What auto glass manufacturer will the shop use for laminated auto glass and tempered auto glass? Does that windshield glass meet DOT specifications, and why have they chosen that car window glass over OEM auto glass?
  • Does the shop do auto window repair or windshield replacement work only?
  • How long has the auto glass shop been doing car window glass repair?
  • What info will the auto glass shop use for determining whether a crack, chip, or ding is repairable?
  • What price system will be used for windshield repair?
  • How long will the windshield repair or car window repairs take?
  • What auto window glass pricing will be used for windshield replacement?
  • How long will it take before my vehicle is ready to drive?
  • Will the shop have mobile auto window repair or replacement services, and will those cost more than bringing my car into the shop?
  • Do I want to think about auto glass tinting services and get information about that?
  • Will the auto glass technicians have National Glass Association certifications for repair and replacement of auto window glass?
  • Will the auto glass window and windshield repair shop be able to provide evidence of good standing with auto glass customers in Sonoma County?
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What to Ask on the Phone
What to Ask Sonoma County Auto Glass Technicians on the Phone

Think about calling to speak with an auto glass repair or car window replacement representative. It will be good to have a written list of questions and to make notes on the answers.

The following questions will give you some ideas:...

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Think about calling to speak with an auto glass repair or car window replacement representative. It will be good to have a written list of questions and to make notes on the answers.

The following questions will give you some ideas:

  • Does your Sonoma County auto glass shop have a Diamond Certified rating?
  • Does your auto glass shop specialize in auto window glass repair, or windshield replacement?
  • Do you often replace or repair auto window glass on vehicles of my make (e.g. Toyota, GM, Nissan, Chevrolet, Ford or Volkswagen)?
  • Are your auto glass technicians National Glass Association auto glass certified specialists?
  • What brand of laminated auto window glass do you use for windshield replacements?
  • Do you give the auto glass repair customer a detailed estimate of charges for the car window glass or windshield replacement work to be done?
  • How does your shop set the price range for auto glass services?
  • Do you guarantee your auto glass repair and replacement work?
  • Do you provide mobile auto glass service in my part of Sonoma County?
  • For what length of time have you been doing auto glass repair and replacement service in Sonoma County?
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What to Ask in Person
What to Ask Sonoma County Auto Glass Representatives In Person

After getting some good information on the phone from local auto glass shops, visit a few auto glass repair facilities in Santa Rosa, Healdsburg, Windsor, Rohnert Park, Petaluma and your area of Sonoma County.

You may want to ask questions like these:...

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After getting some good information on the phone from local auto glass shops, visit a few auto glass repair facilities in Santa Rosa, Healdsburg, Windsor, Rohnert Park, Petaluma and your area of Sonoma County.

You may want to ask questions like these:

  • Will it be possible to repair my windshield, or will it need to be replaced?
  • How long will it take to do the auto glass work, and will that allow enough set-up time for the windshield adhesive?
  • How sure can you be in the auto glass repair or replacement estimate you will give me, what things might result in higher costs, and how much higher might the costs be in such cases?
  • How do you stay in contact with auto glass customers while the auto glass repair or replacement process is underway?
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What to Ask References
Questions for Previous Auto Glass Customers

Has a particular auto glass shop you are considering  in Sonoma County actually delivered reliable and courteous car window glass service to past customers?

That's of course an extremely important question, and one that is hard to answer without good info from surveys and outside data. Diamond Certified auto glass shops offer a clear advantage, because they have gone through an extensive rating process.
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Has a particular auto glass shop you are considering  in Sonoma County actually delivered reliable and courteous car window glass service to past customers?

That's of course an extremely important question, and one that is hard to answer without good info from surveys and outside data. Diamond Certified auto glass shops offer a clear advantage, because they have gone through an extensive rating process.

If you want quality from an auto glass shop in Sonoma County and the greater Bay Area, you can have confidence in Diamond Certified companies. You can read Diamond Certified documents on all certified companies, including word-for-word survey responses.

And you will not risk being fooled by fake reviews because all research is done by live phone interviews of a large, random sample of actual customers.


If you can’t find a Diamond Certified auto maintenance shop within reach, you'll need to do some research of your own. Even if you’re in a hurry to get your auto window glass and windshield maintenance done right away, it is still a good idea to take a little time to check references. If you do, auto glass shops in Sonoma County should be willing to give you a list of recent auto glass customers you can call.

Keep in mind, though, that references provided by these other shops are not equal in value to the large random sample of customers surveyed by the Diamond Certified ratings process. That’s because references are “cherry-picked,” instead of being randomly selected from all customers, so shops may merely be giving you a few satisfied customers to check with.

If you do call on auto window repair and replacement references, specifically ask for a list of recent customers (to avoid them giving you only customers they know were satisfied) and call those people. Ask general questions about their experience with people at the shop as well as specific questions about the repair and replacement of car window glass.

Questions you might want to ask include:

  • What auto glass repair, replacement or window glass tinting did the shop do for you?
  • Were you quite happy with the auto window glass work done at this Sonoma County auto glass shop?
  • Were you satisfied with the amount of time it took the auto glass technicians to do the auto window glass repair or replacement?
  • Did the auto glass specialists and representatives talk with you well and explain the work to be done?
  • Was the price fair for the auto glass work, and did it go along with the estimate?
  • What did the Sonoma County auto window glass or windshield shop do really well?
  • Would you return to this shop for windshield replacement or repair?
  • Would you strongly or moderately recommend this car window glass shop, or have you recommended this auto glass garage already?
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Review Your Options
Find the Best Auto Glass Service in Sonoma County For Your Needs

One way to find good auto glass repair and replacement service is to watch for auto glass coupon ads. You may be able to save auto glass or window tinting expenses while gaining a feel for the company's professionalism and courtesy for future service.

From your notes on the various conversations, are you able to determine that one auto glass repair or windshield replacement shop stands out above the others? Think finally about questions like these:

Can an auto glass shop in Sonoma County satisfy your wishes on timing and auto glass part choices?...

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One way to find good auto glass repair and replacement service is to watch for auto glass coupon ads. You may be able to save auto glass or window tinting expenses while gaining a feel for the company's professionalism and courtesy for future service.

From your notes on the various conversations, are you able to determine that one auto glass repair or windshield replacement shop stands out above the others? Think finally about questions like these:

Can an auto glass shop in Sonoma County satisfy your wishes on timing and auto glass part choices?

Will the shop satisfy your needs for courtesy and correct, clear communication?

Is the auto glass shop respected and professional, and is it capable of giving you prompt and reliable auto window glass repair and windshield replacement or auto window tint service?One way to find good auto glass repair and replacement service is to watch for auto glass coupon ads. You may be able to save auto glass or window tinting expenses while gaining a feel for the company's professionalism and courtesy for future service.
From your notes on the various conversations, are you able to determine that one auto glass repair or windshield replacement shop stands out above the others? Think finally about questions like these:

 

  • Can an auto glass shop in Sonoma County satisfy your wishes on timing and auto glass part choices?
  • Will the shop satisfy your needs for courtesy and correct, clear communication?
  • Is the auto glass shop respected and professional, and is it capable of giving you prompt and reliable auto window glass repair and windshield replacement or auto window tint service?

Contract With Good Auto Glass Shops in Sonoma County
The big question to ask again before your final decision on auto glass in Sonoma County may be something like this: Have I fully understood my auto glass and windshield repair or replacement needs, and has the auto window glass shop shown itself to fit those needs reasonably well?

In particular, think about the question in light of the good value of a Diamond Certified auto glass window repair and windshield replacement shop.

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How to Work With
Before you Hire: How to Attract the Best Auto Glass Shops in Sonoma County
Photo: Reliable Glass (2015)

In California all auto glass shops are licensed by the Bureau of Automotive Repair, but you want the one auto window glass provider that best fits your car window and windshield replacement needs.
Keep those specifics in mind.

You will realize that all Diamond Certified auto glass shops have been thoroughly checked to provide you with maximum car glass service quality. If you can't choose a Diamond Certified shop in Sonoma County, be sure to look carefully on your own for a good auto glass facility.
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In California all auto glass shops are licensed by the Bureau of Automotive Repair, but you want the one auto window glass provider that best fits your car window and windshield replacement needs.
Keep those specifics in mind.

You will realize that all Diamond Certified auto glass shops have been thoroughly checked to provide you with maximum car glass service quality. If you can't choose a Diamond Certified shop in Sonoma County, be sure to look carefully on your own for a good auto glass facility.

Auto glass repair and replacement specialists in Sonoma County, including those in the larger cities of Healdsburg, Santa Rosa, Rohnert Park, Windsor and Petaluma, may have more experience in some areas of auto window glass service, and may have special certifications.


Get Accurate Auto Glass Estimates From Sonoma County Auto Glass Technicians
Take enough time to understand the auto glass work you need. Don't be rushed, by yourself or by the auto glass representative or technician. You need to be comfortable with the information and the choices and have a firm sense of the details. Ask questions as necessary, and listen well to the questions and comments of the representative. The auto glass repair or windshield replacement experience will go better with a calm and aware approach.

Realize that you must receive an estimate before the auto glass repair or windshield replacement work begins.
Subsequently, you must give a go-ahead if auto glass repair or replacement costs will go over the estimate you were first given.

Sign a Contract for Auto Glass Work
When you’re satisfied with the info you have received from the Sonoma County auto glass shop, sign the estimate and car window repair service agreement. Check that the auto glass facility has a phone number where the representative will be able to reach you while your vehicle is being serviced, so that progress on your repairs won't be stopped.

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Be a Good Customer
How Can You Be a Good Auto Glass Shop Customer?

Good auto window glass service is of course the auto glass shop's business. But you have a large part as a customer also.

Think about some simple steps you can take to better your auto glass repair:...

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Good auto window glass service is of course the auto glass shop's business. But you have a large part as a customer also.

Think about some simple steps you can take to better your auto glass repair:

  • Be clear with the auto glass staff person. Express your expectations simply, directly, specifically, and courteously.
  • Arrange to call or be called for updates.
  • Verify your phone information to avoid delay in Sonoma County auto window glass repair shops, including those in the cities of Sebastopol, Cloverdale and Sonoma.
  • When your are called, respond quickly to keep the auto glass repair moving ahead.
  • Pay for the auto glass work promptly.

Why be a good consumer? Because it works for you and for the shop. Sonoma County auto glass garages like direct, friendly customers, and most are able to work well under these conditions.
 

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Check the Work
Check the Completed Auto Glass Repair or Replacement Work Against Your Written Invoice

When the auto glass work is completed, your specialist must give you paperwork, including:

  • The auto glass name and registration number.
  • A list of all auto glass work done, including that done at no charge.
  • An itemization of parts used.
  • The total amount charged for auto glass labor.
  • Hazardous waste disposal fees if any.
  • Vehicle odometer readings.
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When the auto glass work is completed, your specialist must give you paperwork, including:

  • The auto glass name and registration number.
  • A list of all auto glass work done, including that done at no charge.
  • An itemization of parts used.
  • The total amount charged for auto glass labor.
  • Hazardous waste disposal fees if any.
  • Vehicle odometer readings.
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Written Warranties
Get Warranties from Sonoma County Auto Glass Replacement Services

Before leaving the auto glass shop, remember to get any warranties offered by the auto glass shop or the windshield glass manufacturer. The paperwork should include:...

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Before leaving the auto glass shop, remember to get any warranties offered by the auto glass shop or the windshield glass manufacturer. The paperwork should include:

  • The auto glass shop name, physical location and license number.
  • The specifics of the coverage with regard to such things as replacement of parts and cash refunds.
  • Action you are responsible for taking if you ever need to claim your warranty.
  • The length of time the warranty lasts and whether it is prorated or expires on a specific day.
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Top 10 Requests
Popular Car Window and Windshield Replacement and Repair Services

Automotive window glass repair and replacement shops in Sonoma County provide all types of car window glass repair and replacement services. The following are some of the most common requests for local auto glass shops.

Windshield Repair...

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Automotive window glass repair and replacement shops in Sonoma County provide all types of car window glass repair and replacement services. The following are some of the most common requests for local auto glass shops.

Windshield Repair
Windshield repair may be used interchangeably with Repair of Laminated Automotive Glass. These refer to a permanent process for repairing--rather than replacing--a windscreen or windshield which has suffered damage, such as a chip or ding from impact by an object, or from stressing or twisting causing a crack. The idea of windshield repair came about in 1968. The technique has advanced with the development of tools and chemicals by which trained professionals fix a limited area of the windshield surface. This repair achieves clarity, restores smoothness, and prevents extension of the damage.
 


Auto Glass Windshields Replacement
Windshield replacement is necessary when windshield damage is too great for windshield repair. Replacing an auto windshield will take a total of about two hours. Actual replacement time is perhaps half that, but it is takes time for the adhesive to cure before it is safe to drive the vehicle.

Auto Glass Window Repair
The repair of auto glass comes typically under the term windshield repair. It is a relatively recent occurrence, relating to improvements in laminated auto glass or safety glass in the 1960s. With layers of glass, the windscreen is capable of remaining basically intact and undergoing repair to the damaged surface through the introduction of resin, which replaces air retained within the fractured glass. The windshield will often be repairable, saving the expense of replacing the glass, which could cost hundreds of dollars.

Small cracks can be repaired and the appearance of damage largely resolved, as well as bubbles and chips. Some visual evidence of the fracture will possibly remain after the repair, but the structural soundness of the glass will be restored and the defect will be prevented from enlarging. It is important, however, to catch the problem before it is too late for the more simple procedure of repair.

Auto Glass Window Replacement
Auto glass window replacement involves automotive windows other than the windshield. This would include auto glass replacement of front door glass, sunroof glass, rear door glass, rear quarter glass, and back window glass. Replacement of auto glass windows other than windshields takes about an hour.

Windscreen Auto Glass Replacement Instead of Windscreen Repair
Windscreens or windshields that have become cracked should be addressed quickly. Because of the considerable cost savings realized by the windscreen repair option, it is important to prevent windshield damage from extending to the adjacent glass. Road impact and time can result in enlargement of the damage, necessitating windscreen or windshield replacement.

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If Things Go Wrong
The Diamond Certified Performance Guarantee

Diamond Certified auto glass shops are backed by the Diamond Certified Performance Guarantee. If the auto glass shop you’ve hired is Diamond Certified and you can’t resolve the issue by talking with the facility owner, contact the mediation department at info@diamondcertified.org or call 800-738-1138.

Know Your Rights as a Sonoma County Auto Glass Shop Customer...

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Diamond Certified auto glass shops are backed by the Diamond Certified Performance Guarantee. If the auto glass shop you’ve hired is Diamond Certified and you can’t resolve the issue by talking with the facility owner, contact the mediation department at info@diamondcertified.org or call 800-738-1138.

Know Your Rights as a Sonoma County Auto Glass Shop Customer
Although most Sonoma County auto glass shops will do your auto window glass replacement or repair services with professionalism and honesty, you should be prepared to take the action necessary if things go wrong.

Easy Ways To End Conflict with Sonoma County Auto Glass Shops
You should start by speaking directly with the service manager. This will likely be best for quickly solving problems or complaints.


When speaking to the manager, remember a few things:

  1. You have certain rights in Sonoma County. You are entitled to an estimate of your auto glass costs, and afterwards a list of the actual charges. You are protected by California’s Automotive Repair Act.
  2. You should remain calm and polite; this will always be better than losing control.
  3. Be clear about the problem and what you think should be done.
  4. Be reasonable in discussion and willing to compromise.
  5. Put the problem down in writing, and be specific regarding your statement to the manager and the response given by the auto window glass repair shop. If necessary, inform the shop that you will be filing a complaint with the Bureau of Automotive Repair, and follow through with that.
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Glossary of Terms
Glossary of Car Window and Auto Windshield Repair and Replacement Terms

Below are key auto glass repair, replacement and window tinting terms that may be helpful for understanding auto window glass services:

adhesion
Bonding or gluing together of dissimilar materials such as glass and metal in the process of auto window glass replacement.

Also known as: gluing

adhesive
A material used for adhesion in window glass replacement, a sort of glue.

Also known as: car window glass replacement glue

AGRSS...

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Below are key auto glass repair, replacement and window tinting terms that may be helpful for understanding auto window glass services:

adhesion
Bonding or gluing together of dissimilar materials such as glass and metal in the process of auto window glass replacement.

Also known as: gluing

adhesive
A material used for adhesion in window glass replacement, a sort of glue.

Also known as: car window glass replacement glue

AGRSS
Auto Glass Replacement Safety Standards, created by the corresponding nonprofit council. These standards are designed to promote safety in the auto glass replacement process, addressing technician training and product quality.


aftermarket auto parts
Auto window glass and car windshields not obtained from the original vehicle maker. These parts generally cost less.

Also known as: functionally-equivalent auto parts, off-brand auto parts, aftermarket parts

auto glass shop
An automotive shop that specializes in auto glass and windshield repair and replacement, and auto window glass tinting.

Also known as: auto glass garage, auto window glass shop, car window glass shop, auto windshield repair shop, auto
windshield replacement shop, auto window glass tint shop


cutout
The precise cutting and extraction of a windshield that has been damaged.

DOT
Department of Transportation, the government organization in charge of traffic safety.

Expander
A tool used in the cutout stage of auto windshield replacement for safely releasing the windscreen.

FMVSS
Federal Motor Vehicle Safety Standards, which specify manufacturer safety criteria for the auto window glass industry.

high penetration resistance (HPR)
designation for injury-reducing high-strength windshields manufactured from laminated car window glass

Also known as: car window glass, auto window glass, windshield glass, laminated auto glass

laminated automotive glass
This is the currently manufactured, improved type of auto window glass, which is composed of glass layers.

Also known as: auto window glass, car window glass, laminated windshield glass, laminated car glass

OEM auto window glass
Original equipment manufacturer car window glass. New automotive glass and windshield glass bought directly from the manufacturer for use after original vehicle purchase. OEM glass tends to be higher priced, but has a high quality and is warranted.

Also known as: Original equipment manufacturer auto window glass, stock car window glass, original auto window glass, original car window glass

National Glass Association (NGA)
The primary trade group associated with the auto window glass industry in North America, committed to auto window glass and windshield safety through the promotion of quality, training, and car window glass information.

Also known as: auto window glass association

NGA-Certified
Designation for car window glass specialists meeting NGA standards in two distinct categories: Installation specialists who have met the certification requirements of the National Glass Association. The two levels of certification are:
auto glass technician (AGT)
A specialist who has performed auto window glass and windshield installations for at least 6 months

master auto glass technician
A car window glass specialist who has installed auto window glass for at least 5 years and has achieved the additional certification Senior Auto Glass Technician.

Also known as: NGA-certified auto window glass technician. NGA-certified car window glass specialist

perimeter
The external margin of the windshield, to where the urethane adhesive bonds the windshield to the opening in the auto body

pinchweld
The 1-inch ledge inside the windshield opening of the frame, where the adhesive attaches the car window glass to the vehicle.

primers
Chemicals put on the pinchweld surface to maximize adhesion between the auto window glass and the vehicle.

resin
Clear liquid that seals windshield fractures and cracks to prevent extension of the windshield damage.

systematic auto window glass professionalism
A quality system for ensuring value in auto glass repair and windshield replacement services. This includes a philosophy of reproducing the window seal of the original manufacturer, and emphasizes safety standards, training and certifying of auto window glass specialists, and attention to original manufacturer information.

Also known as: auto glass quality system, car window glass quality system

structural integrity
The ability of a vehicle with a properly manufactured and installed auto windshield to maintain roof stability in a rollover incident.

Also known as: windshield integrity, windscreen integrity, auto window glass integrity

urethane
The adhesive for bonding the auto windshield to metal at the vehicle windshield opening, that area of the pinchweld known as the urethane bed.

Also known as: auto window glass adhesive, car window glass adhesive, windshield adhesive

vehicle identification number (VIN)
The 17-character identity of an automobile on the dashboard near the bottom left part of the car windshield, used to identify the vehicle for auto window glass repair and replacement purposes.

window glass safety
refers to various protective features of auto window glass. The windshield maintains roof stability in rollover incidents and allows the passenger-side air bag to deploy properly. Auto glass tinting can prevent window glass from forming flying shards in a collision, and can keep valuables safe from view.

window glass tinting
The process of tinting auto window glass to enhance vehicle appearance, reduce UV radiation and glare, protect upholstery, and increase vehicle security.

Also known as: auto window glass tint, car window glass tint, auto window glass tinting

windshield repair
Distinguished from auto windshield replacement, this is a process of fortifying limited defects in auto window glass to restore clarity, appearance, and glass integrity without the need for the more costly procedure of auto windshield replacement.

Also known as: auto window glass repair, car window glass repair, auto window repair

windshield repair insurance deductible waiver
refers to the lower cost of auto window glass repair compared to car window glass replacement. An insurance company may be willing to waive the insurance deductible and sustain the full cost of auto glass repair as an instance of preventive maintenance, in order to avoid the more costly process of full windshield replacement.

windshield replacement
Distinguished from auto windshield repair, this is the more costly and time-consuming process of replacing the entire windshield. Windshield replacement is applicable in cases where the initial damage is too great for car window glass repair, or where the initial glass damage has extended over time beyond that amount acceptable for repair.

Also known as: auto window glass replacement, car window glass replacement, auto window replacement

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Frequently Asked Questions
Frequently Asked Questions for Auto Glass Replacement Services

Q: Why choose a Diamond Certified auto glass shop?...

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Q: Why choose a Diamond Certified auto glass shop?
A: Diamond Certified ends the guessing game by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Most companies can’t pass, so only local auto glass shops rated Highest in Quality earn the Diamond Certified award. American Ratings Corporation also monitors every Diamond Certified company with in-depth and ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified auto glass shop for your vehicle maintenance.

Q: What rights do I have as a consumer when it comes to automotive window glass and windshield repair and replacement?
A: Under the Automotive Repair Act of 1974, you have the right to a written estimate for all auto window glass and windshield repair and replacement work, as well as the right to an invoice detailing the work done and the parts used. For more information, please go to the Bureau of Auto Repair website.

Q: What is auto window glass repair?
A: Auto window repair, also known as auto windshield repair is a way of saving money over windshield replacement. Windshield repair is relatively new. Windshield repair may cost less than $100, and takes less time than windshield replacement, since there is no need to wait for the windshield adhesive to set up. Dings and cracks and other limited damage to the windshield can be smoothed, clarified, and sealed to prevent spread of defects within the glass. Resin is used inside the glass to restore the integrity of the window. Since windshield replace cost may be somewhere between $200 and $500, insurance companies may be willing to pay the entire cost of the less expensive process of windshield repair, without reducing payment by the amount of the insured individual's deductible.

Q: What determines whether the damage to my windshield allows repair or requires windshield replacement?
A.: This may be a difficult question, and underscores the need for auto window glass service from a specialist. The National Glass Association (NGA) and National Windshield Repair Association (NWRA) publish The Repair of Laminated Auto Glass Standard (ROLAGS) that are specifically concerned with guidelines for this question. In addition to the severity of the defect, the location of the damage is an important consideration in the decision of whether to repair or replace the windshield.

In general, the following windshield conditions do NOT allow repair:

  1. Defects in both the inner and outer layers of auto windshield glass
  2. Defects having more than two long cracks coming from a site of impact
  3. Defect involving the inner layer (inner lite) of the laminated car window glass
  4. Defect involving lack of windshield clarity that cannot be resolved
  5. Defect involving the interlayer of plastic within the laminated auto window glass
  6. Pitting of greater than 3/8 inch
  7. Cracking that involves more than a single edge
  8. Stress cracking
  9. Defect within the main visual field of the driver
  10. Defect larger than 1 inch
  11. Defects needing a repair within 4 inches of a separate auto windshield repair

Q: What is a long crack?
A: A long crack is an auto window glass crack with a length greater than 6 inches.

Q: What is a stress crack?
A: A stress crack is an auto window glass fracture from twisting of the windshield. A stress crack displays no impact point and extends from a windshield edge.

Q: What is auto window glass replacement?
A: Auto window glass replacement is the more extensive procedure used in cases where windshield damage is severe. Windshield replacement takes longer, as time must be allowed for the urethane adhesive to set up before the vehicle is safe to operate. Windshield repair involves cutting away the damaged windshield and bonding a new one to the opening with urethane adhesive. The new windshield can be purchased from the original manufacturer, or be a cheaper, aftermarket auto window glass.

Q: How is tempered glass different from laminated auto glass?
A: Laminated auto glass can be thought of as windshield glass, and tempered glass thought of as the glass used for other auto glass purposes such as side windows and vent windows. Laminated auto glass has a piece of plate glass on either side of a rubberish central layer and is designed to prevent penetration. Tempered glass is plate glass that has been treated with heat to prevent shard formation during collision.

Q: Why should I consider auto window glass tinting?
A: Well, car window glass tinting may be right for you, and something you may not have thought about. You may want to talk over the advantages with an auto window glass specialist. Car glass tint protects your upholstery and the persons inside the vehicle from ultraviolet light. Tinting strengthens the windows from shattering in theft attempts or collision, and protects the contents of the vehicle from outside view. Auto window glass tint rejects heat and cuts down on glare inside the vehicle. And the classy look of car glass window tint may be a great automotive style for you.

Q: Is repairing an auto glass window or windshield really significantly cheaper than replacing the entire piece of auto glass?
A.: It really is. Although prices will vary for repairing dings and cracks, they will generally come to less than $100, but windshields may cost $500.

Q: Will my windshield replacement cost be paid by my insurance provider?
A.: You would generally need to have bought comprehensive auto insurance, and will generally have to pay that part of the cost equal to your deductible amount, but it is wise to check with individual auto window glass shops on their policies, as they may be able to offer some savings options.

Q: Is it required that I have my auto window glass replacement work done by a shop chosen by my insurance provider?
A.: No, that is probably not the case. Many states have laws in place that keep an insurance company from insisting on a single auto window glass shop.

Q: How long does it take before I can drive my vehicle following an auto window glass windshield replacement?
A.: It takes about an hour--after the replacement is done, which may also take an hour--before the urethane adhesive bonding the windshield to the car frame has properly cured and the vehicle is safe to drive.

Q: How important is it to choose an auto window glass windshield repair shop with certifications?
A: You may want to be careful about using auto window glass windshield technicians and shops without National Glass Association certifications, and many may also have other sorts of certifications within their organizations for which their car window glass specialists have qualified. Certifications are not in themselves guarantees, but can be important, showing a level of professionalism within the industry. Certifications such as auto glass technician, senior auto glass technician, and master auto glass technician show commitment on the part of the shop and the individual technicians to training and skill in car window glass service.

Q: Do local car glass shops differ from dealership auto glass services?
A: There will be a difference, and that is why your decision must be a careful one among independent auto glass shops and manufacturers' dealerships. Local shops make their own choices regarding part brands and quality levels and will often have lower labor charges; dealerships may offer the services of auto window glass specialists with better knowledge of the particular make.

Q: Can I save money by finding the lowest prices at a discount auto glass garage?
A: Not necessarily. Certainly price is an important issue, but only one among several others, including quality of service, quality of parts and materials, warranty, and the look of the final result. While you should always be able to have cost savings in your choice of an auto window glass shop, it is still your top goal to keep up your vehicle, in which you have already invested a lot. Realize that companies in compliance with such organizations as the Auto Glass Safety Council and its auto window glass standard have taken strong steps to ensure auto glass safety. Consider carefully your needs for reliable car window glass services, and remember the assurances available from a Diamond Certified auto window glass replacement or windshield repair shop.

Q: Should I look for a shop that uses OEM parts rather than aftermarket ones?
A: Because OEM parts are often more expensive than those made by other manufacturers, consumers may be unwilling to use them, and may choose instead for lower costs. You should raise this matter when you talk to auto window glass shops, and feel satisfied on the issue before choosing car window glass service from particular auto glass garages.

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Consumer Agencies
Consumer and Professional Associations for Auto Glass Repair Companies

The following agencies and associations train and license local vehicle glass repair technicians and may provide additional information on locating and hiring auto glass services in your area.

American Automobile Association (AAA) (http://www.aaa.com/)
Auto Glass Safety Council (AGSC, formerly AGRSS Council) (http://www.agrss.com/)
Automotive Service Association (ASA) (http://www.asashop.org/)...

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The following agencies and associations train and license local vehicle glass repair technicians and may provide additional information on locating and hiring auto glass services in your area.

American Automobile Association (AAA) (http://www.aaa.com/)
Auto Glass Safety Council (AGSC, formerly AGRSS Council) (http://www.agrss.com/)
Automotive Service Association (ASA) (http://www.asashop.org/)
Alliance Of Automotive Service Providers (AASP) (http://www.autoserviceproviders.com/)
National Institute for Automotive Service Excellence (ASE) (http://www.asecert.org/)
Automotive Warehouse Distributor Association (AWDA) (http://www.awda.org/)
California Bureau of Automotive Repair (BAR) (http://www.autorepair.ca.gov/)
California Glass Association (CGA) (916.642.0992)
Independent Glass Association (IGA) (http://www.iga.org/)
National Automotive Technicians Education Foundation (NATEF) (http://www.natef.org/)
National Glass Association (NGA) (http://www.glass.org/)
National Windshield Repair Association (NWRA) (http://www.nwrassn.org/)

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Industry Information
Sonoma County Auto Glass Information
Popular Brands of Automotive GlassTypes of Auto Glass Services Available in Sonoma County Cities Served Zip Codes Served
Safelite Auto Glassauto glass chip repairAgua Caliente
Alexander Valley
Annapolis
Asti
Bloomfield
Bodega
Bodega Bay
Boyes Hot Springs
Camp Meeker
Cazadero
Cloverdale
Cotati
Duncans Mills
El Verano
Eldridge
Fallon
Fetters Hot Springs
Forestville
Fort Ross
Freestone
Fulton
Geyserville
Glen Ellen
Graton
Guerneville
Guernewood
Healdsburg
Jenner
Kenwood
Lakeville
Larkfield
Lytton
Mark West
Monte Rio
Occidental
Penngrove
Petaluma
Rio Nido
Rohnert Park
Roseland
Russian River
Russian River Meadows
Salmon Creek
Santa Rosa
Schellville
Sebastopol
Sheridan
Sonoma
Stewarts Point Rancheria
Temelec
the Geysers
Sea Ranch
Two Rock
Valley Ford
Villa Grande
Vineburg
Windsor
94922
94923
94927
94928
94931
94951
94952
94953
94954
94955
94972
94975
94999
95401
95402
95403
95404
95405
95406
95407
95408
95409
95412
95416
95419
95421
95425
95430
95431
95433
95436
95439
95441
95442
95444
95446
95448
95450
95452
95462
95465
95471
95472
95473
95476
95480
95486
95487
95492
95497
Novus Auto Glassauto glass installation
Elite Auto Glasswindshield repair
Harmon AutoGlassauto windshield replacement
Carlite Auto Glassauto mirror repair & replacement
Auto Glass Specialistsmobile auto glass replacement
Auto Tempauto glass removal
California Glass Industriescustom auto glass
AKG Auto Glassbroken auto glass repairs
Cameron Auto Glassbroken auto glass replacement
Chrysler Auto Glassauto glass / windshield service
Guardian Industriesnew auto glass
Mulia Auto Glass (MAG)classic auto glass repair
Viracon Auto Glasscracked automotive glass repair
VVP Auto Glassbroken car window glass replacement
Xinyl Glass North America 
Pilkington Auto Glass 
LOF Auto Glass 
PPG Auto Glass 
Mopar Auto Glass 
Carlite Safety Glass 
AP Technoglass